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201,130 Posts
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Return or Exchange after using Employee Appreciation Code
Hi there! Like many, I went a little crazy at Sephora during the
Employee Appreciation Event. After swatching the HUDA palette, I
realized I'd rather return it for ABH prism. I know with returns, I
ca...
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Re: Return or Exchange after using Employee Appreciation Code
Hi CatherineJoySF, Generally speaking, once a promotion has ended, it
can no longer be applied. The 20% off would not be able to be applied to
a new item. I apologize for any inconvenience! Rest assur...
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beauty insider info
how do i add my phone number to my sephora account? i only see the
option to change my email and when i’m in the store i just want to be
able to give them my phone number for rewards instead of my email.
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Re: beauty insider info
Hi willxmr, Sorry for any trouble you're experiencing updating your
account. I'd be happy to add this information to your account and will
send you a PM shortly asking you for more information. Bisous, Sian
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Your return for Sephora order
Hi! According to tracking this return has delivered but I haven't
received credit. Please advise. Thanks I Edit: I stand corrected...this
has NOT delivered. I will follow up with USPS. Thanks!
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Re: Your return for Sephora order
Hi muddlepup! Sorry for any trouble with your return. If you are still
experiencing issues, please feel free to reach out to myself or another
mod via PM 🙂 Bisous, Sian
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Missing Points again
Hello, this is the second time I've not received my points (or at least
they don't show online) and I'm not sure why. I think the lady spelled
my name wrong in my email or something, but I'm missing a...
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Re: Missing Points again
Hi Rachel351, Sorry to hear about this! I'd be happy to assist you
further and will send you a PM shortly. Bisous, Sian
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Apache Server at *.sephora.com Port 2543
For months I have received this error on every page I try to go to after
initial opening. I called to get help. I was told they could place the
order over the phone. I'm aware that it can be done but ...
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Re: Apache Server at *.sephora.com Port 2543
Hi JesMakeup, I'm really sorry to hear about your recent experiences
with Sephora. I would love to assist you further and will send you a PM
shortly. Bisous, Sian
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Didn’t get any samples with my order
Got 3 random samples w/ the first order. Didn’t get any samples at all
w/ the second order. So far didn’t get one sample I wanted. Very
disappointed, since I was looking forward to trying those new products.
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Re: Didn’t get any samples with my order
Hi AmeliaBeauty, Sorry to hear about this experience. I will send you a
PM shortly to assist you further. Bisous, Sian
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PACKAGE STOLEN
Hi I need help ASAP, I think someone who works at ‘lasership’, the
company that was supposed to be delivering my package has stolen it, I’m
very outraged and I don’t know what to do. It says it was de...
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Re: PACKAGE STOLEN
Hi globaby1, I'm sorry to hear you have not received your order. I will
take a look and will be sending you a PM shortly. Bisous, Sian
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Disappointed in order. Missing paid item
I ordered two of the Makeupforever lipsticks and the stila lip stain
last week during the sale. (One for each of my three daughters) Chose
three great samples and the new Urban Decay mascara sample. S...
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Re: Disappointed in order. Missing paid item
Hi @Eduk8r, I'm so sorry to hear about this. I will be sending you a
private message shortly. 🙂 Best Regards, ❤️ Raquel
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RE: Re: Disappointed in order. Missing paid item
Thank you for the samples but I do not wear hot red lipstick ever. I was
hoping for a resolution to my missing item. Two calls to beauty advisors
and a post here and still no resolution other than som...
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Order Status "In Progress"
Dear Sephora Team,I want to make sure that my order get through because
it has been "In Progress" for 20 hours. I really hope Sephora will not
be cancelling my order & I really hope someone will help me look into
this problem.Thank you
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Re: Order Status "In Progress"
Hi CareyCh, I'm happy to look into this for you and will send you a PM
shortly. Bisous, Sian
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Leaked product in shipment
Hello, I've been trying to email Sephora's customer service about a
leaked cleanser oil that I received in the mail last week. Is there a
different email address I should be emailing?
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Re: Leaked product in shipment
I'm sorry to hear about this sufjansaves! If you have not been assisted
via email, please feel free to send me a PM with your order number so
that I can assist you further. Bisous, Sian
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Missing Item
Hi!I am Missing two items from my online purchase that came in today and
i was wondering how i can redeem them. Thank you
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Re: Missing Item
Hi @Krysyam, I'm so sorry to hear there were items missing from your
order! Please send me a PM with your order number and the items that
were missing so I can look into this for you. Thanks!
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Forgot Email For Card
Hi, I have another account with my card I actually use but I can't
remember what email I used. How do I find this?
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Re: Forgot Email For Card
Hi @godin022, I would be happy to look into this for you. I'm going to
send you a PM now. Thanks!
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rewards points
hi I was wondering if there’s any other way to redeem the pints we
collected so far. I almost 2000 n if I don’t find any existing rewards
appealing how do I go abt using my points
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Re: rewards points
Hi @Shana005, Sorry to hear you haven't been able to find any rewards
worth redeeming! At this time, Beauty Insider points can only be
redeemed for rewards available in our Rewards Bazaar, but we ofte...
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Will there ever be a full service Sephora in Opry Mills Mall?
I have seen so many Sephoras when I travel to New York, but I live in
Nashville and there is no full service Sephora in out top mall (Opry
Mills) and I honestly believe there should be one. Im talking...
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Re: Will there ever be a full service Sephora in Opry Mills Mall?
Hi @sullecram, That does sound marvelous! Right now, Sephora does offer
both 45 and 90 minute makeovers but full service sounds great. I'll be
sure to share your feedback with our Retail Division for future
consideration 🙂
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Update to either ingredients or how to use
I know this would be a lot of work, but if there was any way possible to
put on the app of skincare products were safe for pregnant women? That
would be extremely helpful!
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RE: Update to either ingredients or how to use
As a beauty junkie, it would be a lot to take all the skincare items I
use to the doctor. For right now I’m trying my best to look everything
up. Thank you for checking into this!
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Re: Update to either ingredients or how to use
Hi @mfavata, I like your suggestion! I will forward the feedback but we
typically recommend clients reach out to their physician before the use
of any products during pregnancy. Beauty On, Mali
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Weekly Wow
Does the Sephora Weekly Wow apply to Sephora Inside JC Penney stores? I
have a gift card to JCP, which online says that it can be used inside
the Sephora, and there is a weekly Wow that I would love to use it on!
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Re: Weekly Wow
Hi @MLVann, I'll send you a private message to assist you. Thanks!
Beauty On, Mali
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How to get points
Hi, I rcently became a memeber and purchased stuff online, until now my
points is still 0.
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Re: How to get points
Hi @Jarie20, It sounds like your account might need to be linked. I'll
send you a private message. Beauty On, Mali
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Samples!!!
I've just purchased a $90+ order and Sephora failed to capture my
requested 3 samples. Is there anything that I can do to receive those
with my online purchase?? Thanks!
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Re: Samples!!!
Hi @FaithJR, Oh no! We are not able to modify or cancel orders once
placed. Beauty On, Mali
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