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201,187 Posts
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Re: Missing palette in order
Hi @Tina1113, I'm sorry to hear your item was missing from your package!
I'll send you a PM to help. Always, Danee
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Wrong item...so disappinting
After months of considering buying the Dyson hair dryer I finally
decided to buy it. I was so excited when I got the notice that it was
delivered, but when I opened the Sephora box...it was the wrong ...
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Re: Wrong item...so disappinting
Hi @Beautifulolita, I'm so sorry to hear about your ordering experience
and that you received the incorrect item! I'm going to send you a PM to
assist you further. Always, Danee
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Re: Sephora Traincase
Hi @StevenGarrett, Upon review, it does not appear we will be restocking
this item on our website. I'm sorry about that! Always, Danee
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RE: Sephora Traincase
Usually if it allows you to sign up for emails, it will come back in
stock. I know I just returned one to the Legacy West store in Plano,
Texas if you really wanted it bad. Just didn’t fit my collection.
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I have no clue on how to link my beauty insider card with my Sephora account
I want to use my free shipping card on my online purchase!plz help me
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Re: I have no clue on how to link my beauty insider card with my Sephora account
Hi dorothy0925, I'd be happy to link your online account with your
Beauty Insider card! Sending you a PM now 🙂 Bisous, Sian
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Re: I have no clue on how to link my beauty insider card with my Sephora account
still not connected??
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Re: I have no clue on how to link my beauty insider card with my Sephora account
Hi @Anonymous, It looks like Sian sent you a PM to assist you with this!
Please check your inbox when you get a chance. Thank you! Always,Danee
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WRONG SAMPLES THE PAST 2 ORDERS
It’s so annoying - why give the option to pick samples if you are just
going to send the leftovers in the factory that no one wants ... I
actually was excited to try a perfume sample before purchasing...
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Re: WRONG SAMPLES THE PAST 2 ORDERS
Hi @Anonymous, I'm so sorry to hear you have not received the samples
you selected! Our site does call out that substitutions will be sent for
samples that go out of stock and we appreciate your under...
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Canceling and Order
I placed an order earlier today and I need to cancel it. It already says
that it is progressed but is there any possible way I can cancel it.
Thank you.
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Re: Canceling and Order
Hi @Anonymous, Regretfully, we are unable to cancel or modify orders
once they have been placed. Sorry about that!
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VIB ROUGE SALE
Hi I was wondering when the emails and mailings go out for the VIB Rouge
members? I think the sale starts on nov 3? I am VIB rouge and have not
received a mailing nor an email as of yet.
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RE: VIB ROUGE SALE
@glitteraddict2 please use the search function- numerous threads on this
have already been posted. You can find information in the admin posts.
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419130
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Double Charged?
Hello! I was charged twice for my last order - when I payed for the
order and when the order was shipped (it was shipped by two packages,
and I was charged for the first and for the second packages se...
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Re: Double Charged?
Hi there @Anonymous. With split shipments, the first charge is the
authorization, and you aren't charged until your items shipped. That
initial auth of the full amount should settle off of your accoun...
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Accounts
I have two accounts, one I don’t use anymore because I got locked out of
and had a change of email addresses. But now I’m able to log back into
it but wanna combine those points and my Rouge status with my new
account. Can I do this?
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Re: Accounts
Hi there. I can link that secondary account to your primary BI account.
I'll send you a private message. xo, Jamila
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RE: I never received my 20.00 coupon for reaching Rouge. No rewards received. Empty promise???
@nanmarge
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419130
View this thread for info about the sale.
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RE: I never received my 20.00 coupon for reaching Rouge. No rewards received. Empty promise???
And it’s not for becoming rouge but for the annual holiday sale coming
soon. For becoming rouge you simply get the yearly gift (this year it’s
a mini brush) that you add to your cart at checkout and the rouge
“benefits”.
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Birthday Gift didn’t show on checkout
I am a VIB Rouge and my Birthday was yesterday. I placed an order this
morning and never got a prompt to add my Birthday gift. What should I
do? I don’t want to go all the way to the mall to get my gift.
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Re: Birthday Gift didn’t show on checkout
Hi @labrat1996, I'm sorry to hear you were unable to redeem your
Birthday Gift with your recent order! I'm going to send you a PM to
assist you further. Always,Danee
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Re: Birthday Gift didn’t show on checkout
Did you look under "Redeem your rewards"? That's where the option will
pop up and it will let you check it off. It is right next to "select
your samples".
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Promo item canceled from order
Hello, the Richlip promo was cancelled from my order. Could you please
replace it with a different promo?
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Re: Promo item canceled from order
Hi @DaintyDiva, I'll send you a private message to assist you. Thanks!
Happy Halloween, Mali
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Re: Promo item canceled from order
would you be so kind to help me too with that problem? Thank you!
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mini makeover
my sister's wedding is in a couple of months, so I need to try long
wearing makeup but I only need my face makeup done, since I already have
long wearing eye makeup, does that still count as a mini free makeover?
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Re: mini makeover
Hi there, Oh fun, your sister's wedding! That's exciting. 🙂 I would
call your local Sephora or the store you are planning to visit to see
and to make or confirm your appointment. Happy Halloween, Mali
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Linking VIB to Account
I recently created an online account but have had a Beauty Insider
account for over a year. This month, I was moved up to the VIB. Am
needing assistance with Linking VIB account number to my online account.
Thanks!
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Just got home and my package is nowhere to be found even though it was "delivered"!?
I just got home and checked my mailbox and the front door to find my
package but it's nowhere to be seen. I got an email from Canada Post
saying that the package was delivered but it's not. I checked ...
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Re: Just got home and my package is nowhere to be found even though it was "delivered"!?
Hi @ricebunny, I am very sorry about that! I will send you a private
message so that I can look into this for you. Thank you. Best Wishes,
Janean
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Play limited edition
I just saw via the play group that a rouge edition box came out this
morning but I was not notified. Now it's sold out. Why did you drop the
ball on this?
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Re: Play limited edition
Hi @KireiKirei, I'm sorry to hear this! I recommend that you
double-check that you're subscribed to receive all emails from Sephora
and enable push notifications on the Sephora App. I apologize for this
inconvenience! - Laurie
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