Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: No notice on the upcoming VIB sale
Hi coffeeandcateye! @quspork and @amayavazquezz are both right, please
stay tuned to your emails as more information is on the way soon 🙂
Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
Re: No notice on the upcoming VIB sale
Emails about this sale typically don't go out until just a couple of
days before the sale begins. They have not been sent out yet, but should
be forthcoming within the next couple of days.
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: No notice on the upcoming VIB sale
I completely agree. You will be receiving an email by this week so make
sure u check ur email everyday. There will be two events one this Friday
11/3 and that will last until 11/6? Then the second eve...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Great Customer Service
I just wanted to make a post about my recent customer service
experience. 2 of my Becca highlighters arrived damaged today. I called
customer service and the beauty advisor that I spoke to immediately...
3
2
| 3 Hearts |
2 Replies
|
|
Re: Great Customer Service
Hi @corrriinaaa, Thanks for this great feedback! I'll be sure to forward
it to the right team 🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
RE: Great Customer Service
While I’m sorry for your mishap, it’s very refreshing to hear good news
on how happy you are with the customer service. You usually hear from
people who have a complaint but it’s also nice to hear about the good
things!
1
0
| 1 Hearts |
0 Replies
|
|
Wrong VIB sale code???
I am a VIB Rouge at least through 12/31/17 and for some reason Sephora
sent me the coupon and code for a VIB. Not the VIB Rouge code. Is it the
same code??
0
2
| 0 Hearts |
2 Replies
|
|
Re: Wrong VIB sale code???
Hi vlame, Sorry for this error! If you require further assistance,
please feel free to send myself or another mod a PM. Bisous, Sian
1
0
| 1 Hearts |
0 Replies
|
|
Re: Wrong VIB sale code???
It's similar- the Rouge code is 20FORROUGE. It will probably be correct
in the forthcoming email you should receive soon regarding the sale.
1
0
| 1 Hearts |
0 Replies
|
|
November Sale. Notification
usually I receive my 20% discount for the sale via mail. I haven’t
received it. Did you not mail many? Will we be notified differently than
we used to be? I read a couple posts about this and read you...
1
5
| 1 Hearts |
5 Replies
|
|
RE: November Sale. Notification
I just got my physical mail coupon today! They said yesterday they
hadn’t sent any emails so y’all are fine.
0
0
| 0 Hearts |
0 Replies
|
|
RE: November Sale. Notification
I 100% agree i was frustrated with this as well. My mother and I are
both VIB ROUGE and live under the same household however, she received a
postcard and I did not. Very confusing and frustrating.
0
0
| 0 Hearts |
0 Replies
|
|
Re: November Sale. Notification
Hi @christibro, I apologize for any confusion! Emails regarding the VIB
Holiday Bonus promotion will be distributed very soon! Please make sure
that you're subscribed to receive Sephora's promotional ...
1
2
| 1 Hearts |
2 Replies
|
|
Re: November Sale. Notification
I'm a VIB Rouge and I did not receive anything in the mail either, nor
email (I prefer the physical card in the mail)I also see that some VIB
are already getting their card in the mail too. Yet some V...
0
1
| 0 Hearts |
1 Reply
|
|
Re: November Sale. Notification
Hi linny212, Sorry for this experience! As Sephora is working to use
less paper, not all clients will receive the physical mailers. Rest
assured, the promotional emails are on their way! Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
November 2017 VIB sale
I was just wondering - when the sale comes will we be able to make
multiple purchases with the discount or does it all have to be in one
purchase? I remember there was some confusion about this last t...
0
5
| 0 Hearts |
5 Replies
|
|
RE: November 2017 VIB sale
@sarah72724 view this thread from admin for full information on the
sale.
https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419130
0
0
| 0 Hearts |
0 Replies
|
|
Re: November 2017 VIB sale
You can make multiple purchases during the dates of the sale as a VIB or
Rouge member. (Maybe BI's too.... but the discount is less I believe).
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: The code should be multiple use.
Hi @quspork, good news! The code is multi-use and can be used as many
times as you want during the dates of the promo 🙂
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: VIB sale
I just received my card in the mail today and still no email. I wouldn't
be too worried yet.
1
0
| 1 Hearts |
0 Replies
|
|
RE: VIB sale
@PHYF please use the search function there are numerous threads on
thistopic already including one from admin that explains the sale and
noting what codes are needed. They have noted that the emails h...
1
0
| 1 Hearts |
0 Replies
|
|
tracking number says "trying to find your package"?!
I had ordered stuff on October 23, and it shipped out the 24. On
Thursday the 26 it said it was delivered, but I never received a notice
card in my mail box!! It also says "trying to find your package...
0
1
| 0 Hearts |
1 Reply
|
|
Re: tracking number says "trying to find your package"?!
Hi there @MommaLadee25. So sorry about this. I'll send you a private
message. xo, Jamila
0
0
| 0 Hearts |
0 Replies
|
|
Where's my package?
Track shows that my item was successfully delivered today, but I have
not received it. Called Canada Post and they told me to contact the
sender and only the sender can file a claim for non-delivery. ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Where's my package?
Hi @pinkrosecupcake, I'm going to look into this and I'll be sending you
a private message shortly to further assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
RE: Where's my package?
Call Sephora’s customer service and tell what happened. It has happened
to me once with Canada post that they delivered my item to the wrong
address but fortunately the person who got it left it outside my door.
0
0
| 0 Hearts |
0 Replies
|
|
Disappointed
I had ordered the Sephora play beauty remedy boxes and a kora organics
face wash, but today when I received my order it was someone else’s
order with hair tools. I contacted customer service and altho...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Return policy of foundation brush
I’d like to buy a foundation brush and I’d like to know if I am able to
return it in case I use it once and I don’t like it? Thank you
0
1
| 0 Hearts |
1 Reply
|
|
Re: Return policy of foundation brush
Hi @Nela86, Yes, if you are unsatisfied with a product for any reason,
you are welcome to return it for a full refund. We do accept gently used
products that are returned within 60 days and accompanied by the
original proof of purchase. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
In Progress..?
I ordered a Caudalie Moisturizer on the 28th, and the status is still In
Progress. Was wondering when, or if it will be shipping soon? Thanks.
1
1
| 1 Hearts |
1 Reply
|
|
Re: In Progress..?
Hi @Stefanie0023, I'm going to send you a PM now so I can look into this
for you. Thanks!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: color IQ
Hi @Christys228, If you are currently wearing a foundation sold at
Sephora, you can enter the brand and shade into our Color IQ program. It
will then show you what your Color IQ is and will also provi...
0
0
| 0 Hearts |
0 Replies
|
|
issue about beauty insider card
hi，I've been using VIB card for a while and I just created online
account.Can I just link my card to this account？Thank you so much.
0
0
| 0 Hearts |
0 Replies
|
|
Missing palette in order
So I just received a package I ordered during the friends and family
sale and one of the items are missing. How should I go about getting
what I ordered? It was a gift for a friend so it's really important to
get it to her 😞
0
1
| 0 Hearts |
1 Reply
|
