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Post in Customer Support
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Great Customer Service

I just wanted to make a post about my recent customer service experience. 2 of my Becca highlighters arrived damaged today. I called customer service and the beauty advisor that I spoke to immediately resolved this problem. Even though they are now out of stock so they can't replace them, she issued a refund which was already processed today. She was very kind and helpful. This is exactly why I continue to shop at Sephora. I love their customer service. Not sure where else I was supposed to post this but I wanted everyone to know about my really great experience.

Re: Great Customer Service

Hi @corrriinaaa

 

Thanks for this great feedback!

 

I'll be sure to forward it to the right team 🙂

 

Bisous, 

 

Sian

RE: Great Customer Service

While I’m sorry for your mishap, it’s very refreshing to hear good news on how happy you are with the customer service. You usually hear from people who have a complaint but it’s also nice to hear about the good things!
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