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200,355 Posts
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Re: Not able to redeem rewards, samples, and birthday gift
Hi, thank you for the reply.So you mean to say that my points are
useless? I cannot redeem rewards as well as samples 😕
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Re: Not able to redeem rewards, samples, and birthday gift
Some point perks can be shipped internationally, but we are unable to
send the birthday gift or promo internationally.
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Never received a correct samples!!!!
It was totally disappointed and ridiculous! I just got my packages and
as usual l didn't receive the correct samples!!! This is not the first
time l forget how many times already. I just checked the w...
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Re: Never received a correct samples!!!!
Hi CarrieCC, I'm sorry to hear that your orders arrived without the
samples you had chosen. Regretfully, if the sample is out of stock in
the distribution center in which your order is processing, we ...
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Unsuccessful Authorization Order
I placed an order yesterday and the status says "unsuccessful
authorization" but my credit card is already charged with the money. I
live outside the US and I was sending the order to a friend of mine...
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Re: Unsuccessful Authorization Order
Hi Ghadan5, I have received your private message regarding this and will
reply shortly.
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My account
I logging into my Sephora account on my best friends phone. & now every
time I open the app I see things in my Sephora cart I didn't put in
there. I'm hoping she doesn't order anything cause her & I n...
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Re: live chat
I am having the same issue. This seems to happen a lot. Why even have
live chat if it hardly ever works??
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Re: live chat
Mine is not working either. I placed an order on Friday morning and it
still hasn't shipped yet. The customer service FAQs say it takes 1-2
business days to ship. I need my stuff...it has been 2 days....
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Re: live chat
Another day, still "pending!" Customer service (phone) told me it would
ship this morning. It's morning. Still not shipped OR cancelled. This
has never happened to me before. Every other order I've do...
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RE: live chat
It is working. Sometimes I need to shut the app down completely and
restart it because it just seems to freeze and give me a blank white
screen. Perhaps give that a try?
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Re: RE: live chat
Hi All @Anonymous + @hannakravatas + @Anonymous + @PinkEvergreen. If you
are having issues, please try the app or an in-private or incognito
browsing window. If you are referring to the live chat for ...
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Re: RE: live chat
Yes thank you! I am wanting to speak with customer service via the live
chat. I don't see an option for live chat with customer service on the
app, and the phone customer service has already lied to m...
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Tracking information said my package was delivered to front door, but I didn't see the package
Hi, The tracking information said my package was delivered to the front
door. But after checking the area near the door, mailbox, bushes, I
still didn't find my package. It's been more than 24 hours since it was
delivered. What should I do? Thanks,
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Re: Tracking information said my package was delivered to front door, but I didn't see the package
Oh no @sarahzzz94. So sorry about this! I will send you a private
message to follow up. xo, Jamila
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Help! Unsuccessful Authorization on order status
My card has already been charged however my order status is Unsuccessful
Authorization. can someone help me?
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Re: Help! Unsuccessful Authorization on order status
Hi there. If you received an unsuccessful authorization, this is due to
our systems inability to process the order. The charge you see on your
card is pending, and will fall off within 1-7 business da...
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post this in customer service and call they should be abl...
post this in customer service and call they should be able to get you a
refund
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Sale calender
Is it possible to make a calendar of when which sales are supposed to
happen at Sephora?? So that I may plan a visit?? Thanks
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Re: Sale calender
Hi there @Anonymous. Our promotional offers change frequently so we are
always sure to inform our clients. Our next promotion is the Holiday
Bonus, from 11/3 to 11/15. xo, Jamila
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Benefit Gimme Brow Recall - September Play! Box
Hello CS, I'm concerned about the Benefit Gimme Brow Recall and the
gimme brow that I received in my September Play! box. I was wondering if
there was away I could get a substitute product or points o...
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Re: FYI I've already been helped. thanks!
Hi @Lazybeautybeast, I'm glad to hear you've been assisted! If you have
any additional questions or concerns, please send me a private message.
Thank you! Always,Danee
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Re: FYI I've already been helped. thanks!
I am concerned and I have emailed but yet to hear anything back. To make
matters worse, I placed an order on October 26th and although I did not
choose it as one of my samples, ANOTHER sample of Gimme...
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My order STATUS is Unsuccessful Authorization
What does it mean? Will my money return to me? Thank you.
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sephora messed up my international order, none of my items arrived, no answer to email
Literally none of the items I ordered were in the box, complete mismatch
between the delivery slip and the actual contents of the box.Has anyone
had this before? How was it resolved? How long does it ...
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Re: sephora messed up my international order, none of my items arrived, no answer to email
I still haven received an answer. If I dont not receive an answer I will
contact my bank to charge back the payment
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order in progress no tracking number no shipment detail or date i m VIB customer
i ordered 2 product one Anastasia countour palat is weekly wow and one
special play box edition ll on 27th oct bt i just get one notification
in order progress they charge 5 dollwr shipment charges fo...
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RE: Is being a Rouge level Royalty or a Rip-off
I’ve read other threads about this because I was curious as well and
you’re right, the Play boxes are not the minty gift of being Rouge. I
read that they email a code for a VIB/Rouge gift but you have...
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using visa gift card and in store credit
I currently have 2 visa gift cards and a card for in store credit at
Sephora. Does anyone know if I’d be able to use all 3 at once to check
out in store?
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RE: using visa gift card and in store credit
usually u can use 2 GC in 1 transaction. but im not sure about the visa
gift card.
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problem with 2 items in “scouted by Sephora” kit - but I like the kit!
I’m not sure if this has happened to anyone else - I purchased the
“scouted by Sephora” kit and started trying products one by one
(mostly). I like all that I’ve tried, but I have a problem with the i...
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