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Post in Customer Support
Anonymous Insider
‎10-30-2017 08:41 PM
‎10-30-2017 08:41 PM

Help! Unsuccessful Authorization on order status

My card has already been charged however my order status is Unsuccessful Authorization. can someone help me?

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2 Replies
JamilaBT
ALUM II Insider
‎11-01-2017 08:35 AM
‎11-01-2017 08:35 AM

Re: Help! Unsuccessful Authorization on order status

Hi there. If you received an unsuccessful authorization, this is due to our systems inability to process the order. The charge you see on your card is pending, and will fall off within 1-7 business days, depending on your Financial Institution.  If you'd like to attempt to place the order again, please contact customer service at 1 (877) 737-4672.

 

xo,

Jamila

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BeautybyJules
FRESH FACE V Rouge
‎10-31-2017 09:45 AM
‎10-31-2017 09:45 AM

post this in customer service and call they should be abl...

post this in customer service and call they should be able to get you a refund
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  • 2 replies
  • ‎10-30-2017 08:41 PM
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