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199,536 Posts
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Re: missing points from store purchase
Hi karmanso, I'd be happy to check on your points for you 🙂 I can send
you a message to chat a bit more. xo, Mia
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Points missing
I was in a store a week and a half ago and made a purchase. I showed the
girl my card, and we talked about the double points I would receive. I
checked my account later to see if my points and purchas...
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Re: Points missing
Hi rr2286, 2x, 3x, 4x points will be added on October 15th :). If you
don't see the points added by this time please let us know!
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Re: When will Sephora have Stila Creme Bouquet perfume? Does anyone know?
Hi jlcjen, Be on the lookout for new Stila products coming very soon!
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Re: When will Sephora have Stila Creme Bouquet perfume? Does anyone know?
Yay! I am excited to see more Stila products sold via Sephora!
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Re: When will Sephora have Stila Creme Bouquet perfume? Does anyone know?
Stila will be on sale via HauteLook on Monday. That's where I picked up
the rollerball trio of Stila perfumes, creme bouquet among them. I think
they also had a full size bottle of creme bouquet on sale, so check in
on Monday!
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Re: When will Sephora have Stila Creme Bouquet perfume? Does anyone know?
Thanks bunches LCResz! I am super anxious to try it! Is it as great as
all the hype?
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Re: When will Sephora have Stila Creme Bouquet perfume? Does anyone know?
It's a beautiful scent, very sweet and innocent! I love all three in the
set actually, great for days you just want to be pretty and a girly
girl. it doesn't last too long on may skin but still great ...
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Disappointed With In Store Foundation Help :(
I went to Sephora this weekend to find a good foundation (or buy my old
tried and true, LM tinted moisture), and I asked for help from an
associate. I started to tell the gentlemen what I wanted and h...
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Re: Disappointed With In Store Foundation Help :(
Hi veritabelle, Sorry to hear about your experience! I'll send you a
private message to discuss this.
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Return Purchase Made with Store Credit
Hello,So I received a store credit card from a friend and I used it to
purchase an item that was over the value on the card, so I made up the
difference with a debit card. The item I purchased is not ...
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Hi Sushie606, I'll send you a message to discuss this.
Hi Sushie606, I'll send you a message to discuss this.
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Contouring
am would like to know what products and brushes for use for contouring?
I like the natural/nude look. I am currently using Pomegranate Primer
from Korress and using Martinique tinted moisturizer by Nars as my
foundation.
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Re: Contouring
My favorite contouring method is with the COVER FX Total Cover Cream
Foundations. It is a great formula and the perfect consistency to work
with. It comes in three tones- for pink, gold, and neutral, ...
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Re: Contouring
For your complexion, try either MUFE's Sculpting Kit in 3 or 4.
Martinique has a warm red undertone, and so does Kit 3, but if you're
wanting something deeper try 4, which has a neutral undertone and ...
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Re: Contouring
i just use an angled blush brush or a fan brush! as for products, i love
the Smashbox matte bronzer!
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Missing Items from purchase history & double points & have enough points for VIB & haven't gotten it
I am missing all of the Buxom eye shadow that I have purchased (5 of
them) from my purchase history. The VIB is supposed to be 350 points
well I passed that but haven't gotten any notification of such...
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Re: Missing Items from purchase history & double points & have enough points for VIB & haven't gotten it
Hi Mom2tlc, Oh no! I'll message you now to look into your account. Also,
VIB is based on spend and points are not the best indicator of spend,
since we sometimes have 2x,3x, 4x the points offers. Also...
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receipt return question
Hello I had a receipt and i returned some things on that receipt. One of
the things that i did not return, I would like to return now. however I
only have the receipt that show's what i returned and n...
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Re: receipt return question
Hi Abbs88, Unfortunately, you will have to have the original receipt in
order to get refunded for an item. Most likely, with your original
receipt you will be issued a store credit. If you have any sp...
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Help needed with promo emails
I changed my email address a while ago, and although my login and order
emails sync with the new address, my promotional emails go only to the
old address, no matter how many times I try to fix it. Can you help?
Thanks!
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Re: Delivery
Hi Cocoandme2, I'm sorry that you did not receive your order! Please
contact us directly at 1-877-Sephora (1-877-737-4672) where one of our
representatives can immediately assist you with this. Thank you.
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no tracking number
Hi there, I placed an order 10 days ago, and i'm still waiting for my
parcel with no tracking number. Thanks in advance
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Re: no tracking number
Hi Guoooo I see your order is processing at our border facility. Once it
ships from there, you will receive an email with the Canada Post
tracking information.
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Re: no tracking number
Thank you, keelybt. Can you tell me how long do I need wait to get my
stuff?
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Re: no tracking number
It can take up to 10 business days total to receive your order. Thanks
for your patience!
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Double/Triple points?
I thought we were supposed to receive double/triple points with our
orders for VIB's last week? I made a purchase on August 17 and never
received them.
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Re: Double/Triple points?
Hi IllegallyBlonde, All bonus points will be updated to your account by
October 15. Thanks for your patience! 🙂 -Laura
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How can I track my points?
My points seems incorret how can I check it out? I lost my old email
address otherwise I can get the record from there
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Free Samples at store checkout no longer offered?
When I first started shopping at Sephora in the Polo Park mall in
Winnipeg, MB I would always get at least 3 free small samples with my
purchase. The last few times that I have gone I havent received ...
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Re: Free Samples at store checkout no longer offered?
Hi PrettyHate Our stores don't always have premade samples, since they
offer customized samples. If there is anything you would like to try,
just ask a Cast Member to make you a sample!
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Holiday kits
When will the holiday kits start coming out? I'm looking forward to
getting a Tarte Lipsurgence one this year. 🙂
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Re: Holiday kits
Hi Emmarip, Our holiday kits will be coming soon! Please keep checking
our website for updates. Thank you.
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Skincare IQ - results never received
I purchased some items at the Citrus Park location yesterday after
having the Skincare IQ test done. My friend received her email with more
suggested products to try - I have not.
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Re: Skincare IQ - results never received
Hi FLFroggy I would recommend contacting the store to see if they are
able to resend the email > http://goo.gl/mkYbt You can also redo it
online > http://goo.gl/qdsXv
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joining accounts
hi i was just wondering if there is a way for me to delete one of my
accounts and transfer points from one to another? I'm about to hit VIB
on the account i use all the time so to transfer my points f...
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