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201,187 Posts
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Order in Progress
Can someone please look into the status of my order? I placed it
November 15th and it’s still “In Progress”. The last time it took this
long Sephora cancelled it on me. Please help.
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Re: Order in Progress
Hi @cvanert, @TheeMrs, @Anonymous, @MarianneLePari, I am so sorry about
the delays! We've posted a message regarding our November order delays
you can view here > http://seph.me/2A0vVKn. Thank you so ...
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RE: Order in Progress
I placed an order on the 10th and my order still says in progress
aswell. Me and my friend both ordered things on the same day but she
used 2 day shipping while I went with standard and she got her package
last week on Friday smh
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same thing is happening to me.I placed s an order on the...
same thing is happening to me.I placed an order on the same day.Im still
waiting.
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Very disappointed with sephora during this VIB sale
I had to wait 12 days for my order to ship and when it did half of my
items were cancelled. I called sephora 5 times through out the process
and made sure to ask “are all my items arriving?” And I was...
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Re: Very disappointed with sephora during this VIB sale
Hi @TheeMrs, I'm so sorry to hear about this experience and I am happy
to take a look further. I'll review your order information and will send
you a private message shortly. Thank you for your patience! - Laurie
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Missing item in package
I got my sephora package last week.Five of my orders have been put
together in one box.I found one item is missing.
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Re: Missing item in package
Hi @hysara, I'm sorry to hear this. I'm going to be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Discount not applied
I recently (November 12) made a purchase in store and was told by a
Sephora employee that even though there is a barcode on my Sephora app,
that she was unable to scan it and also couldn't give me my ...
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Re: Discount not applied
Hi @Anonymous, I'm so sorry to hear this! The Holiday Bonus promotion,
which gave 15% off to Beauty Insiders and VIBs online and in-store Fri
11/10/2017 – Wed 11/15/2017, should have been applied to y...
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Return policy
Hello I am wondering I had placed a order for concealer and foundation
on Oct 01 and they were not the correct shade and I was not aware that
once opened I can return them to Sephora . At this time I ...
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RE: Re: Return policy
Thank you for reply Mali actually I did send my return back but don’t
know the status yet if you don’t mind can you please check on that
.Thank you in advance .
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Shipping
I placed an order on the 17th with flash shipping, was notified the same
day the product code I used was out of stock (big part of why I order
online and would have loved the option for a replacement ...
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Re: Shipping
Hi @twothumbsup, I'm very sorry that the order is taking longer than
expected to arrive! I'll take a few minutes to review the order
information and will send you a private message to assist further
shortly after. - Laurie
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Transfer Points
Hi! I was wondering if I was able to transfer Beauty Insider Points from
one account to another account that has more points and 2 Day Flash
Shipping. Thank you!
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Re: Transfer Points
Hi @Anonymous, I can certainly assist with linking these accounts
together and transferring all points into one! I'll send you a private
message requesting your registered email address(es) and Beauty...
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Order Delay
Just wondering why it is taking so long to ship. It’s been in process
since it was placed on 11/3/17. Should I be concerned?
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Re: Order Delay
I placed an order 11 days ago, it still hasn't shipped. I emailed, no
response. I called and was left on permanent hold. I've spent an
embarrassing amount of money at Sephora over many years. And this...
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Re: Order Delay
I have two orders from November 12th that have yet to ship. I got an
email from "Client Services" saying my orders WILL ship in 2-3 business
days. That was 6 days ago. Why even send out an email that ...
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Re: Order Delay
Wow! I placed an order on 11/15 with flash shipping. It shipped on 11/17
but it won't be delivered until 11/24. What the hell happened to my
flash shipping???
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Mine took 10 days and didn't even get the samples I chose...
Mine took 10 days and didn't even get the samples I chose. I've got 2
day flash shipping and was assured id not be affected. Bull!
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Re: Order Delay
I am beyond angry, I placed an order on Nov14 or 15 and shortly after it
was placed I saw it is listed as out of stock. I am not sure if it will
be back in stock soon and if so, will I still get the 2...
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Re: Order Delay
I ordered something on November 12, and now it’s almost the 18th, but I
still haven’t received a shipping email. It says that it’s pending.I
know that there was a delay due to the sale, but this is ri...
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Re: Order Delay
I ordered something on November 12, and now it’s almost the 18th, but I
still haven’t received a shipping email. It says that it’s pending.I
know that there was a delay due to the sale, but this is ri...
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Re: Order Delay
I placed an order on November 13th and it is still pending. I knew
there'd be a delay but didn't think it would take this long. I'm
concerned that my items are selling out before they ship.
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Re: Order Delay
I placed my order on Monday and haven't gotten any shipping
confirmation. I hope there's no issue with it like it being out of
stock?! Would i get it before Thanksgiving? I am going out of town and
ho...
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Re: Order Delay
I am having the same problems. I am a Rouge member, so I should be
getting 2-day shipping on my items, but I've been trying to be
understanding because I know a big sale is on and Sephora employees
ar...
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Re: Order Delay
Hi @MizKT, I'm sorry to hear about this experience! If you'd like
further assistance, please send my a PM or contact us at 1-877-SEPHORA.
Bisous, Sian
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RE: Order Delay
I too am waiting for my delivery, which I was told should be delivered
tomorrow, but still says “pending.” I placed the order on November 10th
with 2 day flash shipping, which I was told would not be affected by
high volume shipping delays 😒
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Re: RE: Order Delay
Hi @azab53, If you would like assistance with this order, please send me
a PM with your order number, or contact us at 1-877-SEPHORA. Bisous,
Sian
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Re: Order Delay
Hi @sydneypie, I'm sorry for the processing delay that affected your
order. I can see that it was now delivered and please PM me for
additional assistance. All my best, Megan
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I placed orders on November 3rd 4th and 5th. my orders fo...
I placed orders on November 3rd 4th and 5th. my orders for the 3rd and
4th shipped today. Sephora still honored the shipping with over night to
make it to me in time. Unfortunatly the concierge servic...
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Re: Order Delay
Same here. Placed two orders November 3 and one November 5. Received one
Nov 3 order, and the Nov 5 order is on its way. Other Nov 3 order still
says pending. I called VIB concierge, waited quite awhi...
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Re: Order Delay
Hi @southernjill, I am sorry to hear that your orders have not yet
shipped. I will send you a PM so that I can look into this for you. Keep
Slaying! -Zakiya
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Re: Order Delay
I'm getting nervous too! I placed 2 orders on Nov 3 and one on the 6th.
One of mine from the 3rd has already arrived but the other one still
says pending and now one of the items is sold out! I'm hopi...
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