Order Delay

[sydneypie]

Just wondering why it is taking so long to ship. It’s been in process since it was placed on 11/3/17. Should I be concerned?

[ZakiyaBT]

Hi @laurp.

I'm sorry to hear that one of your orders has not shipped. I will send you PM so that I can look into this for you!

Keep Slaying!

-Zakiya

[laurp]

Thank you! All is good 🙂. I posted a day too soon!

[sgorrell]

My order has been in process since November 5th. I’ve called twice and haven’t received any answers, and it has yet to be shipped. Still waiting 😕

[ZakiyaBT]

Hi @sgorrell,

I'm sorry that you have not heard any further information about your orders. I will send you a PM, so that I can take a look at what is going on with your order.

Keep Slaying!

-Zakiya

[CharityQB]

I have also been waiting six days for my order to ship. So much for rapid shipping. And customer service is yet to reply to my email. Very disappointed in Sephora.

[ZakiyaBT]

Hi @CharityQB,

I am sorry to hear that you have not received a response from our email team! I will send you a PM so that I can look into this for you!

Slay All Day!

-Zakiya

[Anonymous]

My order from the 15th October is still pending... I was told by the Beauty Advisor in Online chat that the order is going to be shipped this Monday at latest. Still didn't receive any info upon shipping... I want to give the palette I ordered to my closest friend who's going to chemotherapy, and you, Sephora, are ruining everything... I've even payed for faster shipping, when i aready had the free one.... 

Is anyone going to answer my question? I wrote an email too, but no answer. Horrible service and nonexecutable promises!

[LaurieBT]

Hi @Anonymous,

I'm sorry for the delay in our response to you! I'll take a look at your order information and will send you a private message with more information shortly after. Thank you for your patience!

- Laurie

[DaniH85]

I’m waiting for an order placed on Nov 3 as well... the app says delivered by the 10th but Canada post has no record of reviving the package yet. Not great.

[ZakiyaBT]

Hi @DaniH85,

I am sorry that your orders have not shipped yet. I will send you a PM so that I can assist you with this.

Slay All Day!

-Zakiya

[Anonymous]

I ordered on Nov 2 and it is still pending. I have problem since I need it on 13 since I will be overseas in like 2 months 😞

[ZakiyaBT]

Hi @Anonymous,

I am sorry to hear that you have not yet received your order in time for your trip. I will send you a PM so that I can assist you!

Slay All Day!

-Zakiya

[SereneT]

I ordered on 16 Nov. Still no news about my shipment either. Looking at these posts now, I guess I’m in for a long wait? Gosh, seriously Sephora! Help please! 

[LaurieBT]

Hi @SereneT,

Please find information regarding November processing delays and expected delivery dates here. > https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays...

Thank you for your patience!

- Laurie

[muddlepup]

Do you know what it is? It's not your monthly Play is it?

[Anonymous]

I don’t work for Sephora, but I have been told that it’s because of their promo.