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198,891 Posts
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Re: Don’t order from Sephora!
Hi @Layla2017, we have been experiencing a very high volume of messages
and we apologize we were not able to get to your inquiry. If you still
need assistance with anything, please send me a PM and I would be happy
to help. Thanks!
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Re: RE: Don’t order from Sephora!
No reply needed. Bad customer service every time I have ordered. I am
done.
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Issue
So I purchased items from the 20% off sale. Two of them I returned today
because they were the wrong color and I didn’t like the smell. Since
there was the 25$ vib rouge event today, I returned to the...
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Re: Issue
Hi @ttaraky, I'm sorry to hear about this and I apologize for the
delayed response. Regretfully, we do not have access into in-store
transactions, so you would need to reach out to the store directly ...
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RE: Issue
The items you exchanged will be at full price, even if you bought the
prior item at 20% off. If you exchanged the item, was the additional
cost more than $50? If not that’s probably why the $25 coupon didn’t
work.
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Re: RE: Issue
That makes no sense. If someone buys something the cost should be
honoured especially since I didn’t even open it. And the item I
exchanged was the exact same perfume just a different scent since I
cl...
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Gift bag out of stock after purchase
I’ve been having an issue getting customer support to give me a straight
answer on my holiday gift bag I was supposed to get with a $45 dollar
purchase. A couple days after I ordered it I got a messag...
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Re: Gift bag out of stock after purchase
Hi @jessmarie1988, we have been experiencing a very high volume of
messages and we apologize we were not able to get to your inquiry. If
you still need assistance with anything, please send me a PM and I would
be happy to help. Thanks!
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It's more efficient to call the customer service number t...
It's more efficient to call the customer service number then to email, I
would try that @jessmarie1988
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What's the point in posting if there's never answer???
I asked a question yesterday and received no answer re sample bags -- it
would be nice to know we are heard - what's the point of having VIB if
it doesn't even help get an answer? And what's up with t...
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RE: What's the point in posting if there's never answer???
MOD have commented on several posts that they are experiencing higher
than normal volume and are working hard to reply to everyone. If you
need help right away I suggest calling 1-877-SEPHORA
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Re: RE: What's the point in posting if there's never answer???
I tried calling Sephora -- didn't get an answer - would appreciate your
doing something for me re this latest problem! Maybe within a week!!!
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Re: RE: What's the point in posting if there's never answer???
Hi @kathym127, we have been experiencing a very high volume of messages
and we apologize we were not able to get to your inquiry. If you still
need assistance with anything, please send me a PM and I would be happy
to help. Thanks!
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Missing item
Hello there,I had made a haul purchase in-store during the VIB 20% sale.
When I got home, I stored away the shopping bag with all my other beauty
products because all of what I bought were back-up ite...
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Re: Missing item
Hi @daniellelu, I am very sorry to hear that! Please contact your local
Sephora for assistance with a refund for this item. To view the contact
information for our retail stores, please use our Store ...
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Change my birthday
Hi, my profile has been saying that my birthday is January 1, 1800. When
it is actually November 19, 2003. How do I change my birthday?
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Re: Change my birthday
Hi @Mlenzini, I am very sorry for the delayed response. It appears that
you have been assisted with this. Please send a PM to me or any
moderator if you need further assistance. Thank you. Best Wishes, Janean
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15 off 50 coupon
since I changed emails 3yrs ago I don’t get the December coupon $15 off
$50 anymore..I get the normal Sephora emails daily but the coupon goes
to the old email address that I can’t access anymore. Wha...
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Re: 15 off 50 coupon
I'm so lost in the sauce I didn't receive it either and I'm now VIB so
I'm confused of who and what gets this email. I have never changed my
e-mail.
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Re: 15 off 50 coupon
@Serendipity08 Everyone with an account should have gotten one 🙂 I
would contact CS to make sure that there's nothing wrong on their end.
If you shop in store, the email (or mailer) will have a barco...
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Re: 15 off 50 coupon
Thank you so much, we only have the JCPENNY Sephora's around I wouldn't
mind shopping in the store but I know the selection online will be so
much better! Thank you so much :)! The code works!
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In case y'all still haven't received them, here is the as...
In case y'all still haven't received them, here is the associated ss of
the e-mail for Beauty Insiders! It is a one time use code (2017REWARD)
that is generic for everyone, regardless of tier. Hope th...
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RE: 15 off 50 coupon
I’ve been Rouge for a few years and never knew about this coupon?! I
want mine too!
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Re: RE: 15 off 50 coupon
@EverLiz
https://community.sephora.com/t5/Rouge/Rouge-You-ve-waited-all-year-for-this/m-p/3521952
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Re: 15 off 50 coupon
Hi @Emina79, Sorry to hear you haven't been receiving emails! I'm going
to check on your subscription now and send you a PM with further
information. Thank you!
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Re: 15 off 50 coupon
I have not received it either .. can you please help me with it? thank
you ZannaBT wrote:Hi @Emina79, Sorry to hear you haven't been receiving
emails! I'm going to check on your subscription now and send you a PM
with further information. Thank you!
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Re: 15 off 50 coupon
Hi @Anonymous, @MuaThu, @Anonymous, and @Anonymous Your subscription is
up to date. Please add us to your address book or safe senders list so
you don't miss an email: customerservice@beauty.sephora.c...
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Re: 15 off 50 coupon
I have never received any coupons from Sephora eitheir, would you please
check my subscription too?
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Re: 15 off 50 coupon
Hi! I was wondering when the 15 off 50 coupon will be sent since my
friends have gotten theirs and I still have not gotten mine...
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Re: 15 off 50 coupon
I don't receive any coupons either. I am also a beauty insider and I use
to receive them a couple of years ago and then they stopped. I actually
didn't even know until today that Sephora still did cou...
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I used my reward for a beauty insider. But then became a VIB and received the $20 off. Can I redeem that aswell?
The promo code is the same and says one time use so Im unsure if I can
use it 🤷🏼♀️
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Re: I used my reward for a beauty insider. But then became a VIB and received the $20 off. Can I redeem that aswell?
Hi There, You can only use the Holiday Reward Card once. It cannot be
used again even if you have upgraded to VIB or Rouge with the Holiday
Reward Card. I hope this clarifies. Thank you. Best Wishes, Janean
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Flash Shipping & Samples
So I paid to have Flash Shipping for the year. I ordered something on
either the 21st or 22nd. And billing info was created on the 24th and on
the 27th it said it was in transit to USPS. And nothing s...
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