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200,424 Posts
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Re: Restock for Fenty Beauty Foundation 430/440 and Nars Powermatte Lip Pigment in Slow Ride
Hello @lala1001 , So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672) for assistance. Cheers, Richard
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Cant link my beauty insider card with my online account
Can you please help me to link my card with my online account?
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1 Reply
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Re: Cant link my beauty insider card with my online account
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Canceled Order - no refund on gift card
Hi,Can you please look into this order for me? It was canceled. I paid
with a gift card. In the past, when an order was canceled, a credit was
on my online account. This time no credit and no refund t...
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3 Replies
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Re: Canceled Order - no refund on gift card
Hello @CAcay , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Re: Canceled Order - no refund on gift card
@KatieBT Can you please help me with this? I waited on hold for 30
minutes and never got to talk to anyone. Thank you so much😀😀😀
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Does Sephora offer a price adjustment with e-receipt?
Spoiler (Highlight to read)I purchased a set that just went on sale and
I would prefer to not go through the hassle of returning it and re
purchasing. However I realized I lost the original receipt bu...
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1 Reply
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Re: Does Sephora offer a price adjustment with e-receipt?
Hello @AoiSpring, We recommend reaching out to the store directly for
assistance with the adjustment! Cheers, Richard
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sale prices
Is it possible to get a price adjustment when you buy a product and it
goes on sale two days later?
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1 Reply
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Re: sale prices
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Samples
I never receive my samples, I sometimes order online just because I love
trying new samples to purchase in the future. How can I get these?
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1
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1 Reply
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Re: Samples
Hello @OgRonB , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Adding Points from a recipt
I need help with figuring out how to get my points off a receipt, my
cashier messed up and told me to use the receipt to get my points i'm
just clueless on how to do that.
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1 Reply
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Re: Adding Points from a recipt
Hello @VictoriaMauluci, So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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Ordering
For the past few weeks I have had issues ordering from my computer. I
will put something in my cart but when I go to my cart it is empty.
Luckily it goes to my cart in the app but it's really inconven...
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1
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1 Reply
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Re: Ordering
Hello @lu18 , So sorry to see this. If you are still experiencing issues
with this, please send me a PM and I'd be happy to assist! Cheers,
Richard
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0 Replies
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HOW DO I CANCEL AN ORDER??
My gift card was not applied to the total before the I placed the order.
I would like to cancel the order as it was only placed minutes ago.Thank
you
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1 Reply
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Re: HOW DO I CANCEL AN ORDER??
Hello @Debh58 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Samples
Hi just received my order today and I did not get my samples I had been
offered. I was looking forward to the perfume because I was hesitant to
buy the entire bottle and was excited to see it as a sam...
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1 Reply
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Re: Samples
Hello @Joysssss , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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A struggle from start to finish
So I have never had any issues with Sephora until this recent order and
it has been such a nightmare that I am very much considering taking my
business to Ulta... It all started when I decided to make...
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1
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1 Reply
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Re: A struggle from start to finish
Hello @Xanika, So sorry to see this. If you are still experiencing
issues with this, please give us a call at 1-877-SEPHORA
(1-877-737-4672)! Cheers, Richard
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0 Replies
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| 1 Hearts |
2 Replies
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Re: Beauty insider
Hello @AbigailGibson , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Cheers, Richard
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Return to Sender / REFUND $ + POINTS?
Hello, I put the wrong address for an order (pre-filled into an old
apartment address by accident on my google chrome) and as a first
attempt at delivery has already been made, UPS is not letting me u...
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1 Reply
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Re: Return to Sender / REFUND $ + POINTS?
Hello @MJOYW , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Missing item
Hi, I recently ordered two things from sephora and when I opened the
package one item was missing 😞 It's an item I was really excited for
but now I am unsure of what to do. Could I go to a store clos...
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1 Reply
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Re: Missing item
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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Missing an item
Hi, I recently ordered two things from sephora and when I opened the
package one item was missing 😞 It's an item I was really excited for
but now I am unsure of what to do. Could I go to a store clos...
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1
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1 Reply
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Re: Missing an item
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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1 Reply
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Re: Anastasia glow kit
Hi @Anonymous, Send me a PM with the Glow Set you're inquiring about and
I'd be happy to check for you! Cheers, Richard
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Wrong samples
I was so excited to get the samples I chose for my order and I got 2
perfumes and a cologne. (I didn’t choose anything perfume or cologne
related). Is there any way I can get the ones I chose? I can g...
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4 Replies
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Re: Wrong samples
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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0 Replies
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I contacted customer service about receiving the wrong sa...
I contacted customer service about receiving the wrong samples and got a
computer generated email back basically saying who cares. Why do they
let you choose if they never send what you ask for? I hav...
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Re: Wrong samples
The same thing happened to me. I got 3 samples that I would never use. I
threw them out as soon as I saw what they were. They need to stop
bragging about the sample if they are just random junk a person may not
be able to use.
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1 Reply
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I certainly agree, we shouldn't waste a moment choosing w...
I certainly agree, we shouldn't waste a moment choosing what samples we
would really like to try, just for Sephora to ignore the request and not
even attempt to throw in an alternative sample that is similar or close
to what we chose.
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0 Replies
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Link VIB Rouge card
Hello, I just created an account online and called 1-877-SEPHORA in
order for my VIB Rouge card to be linked to my account.After 25 minutes
of talking on the phone — I realize the lady didn’t do anyth...
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1 Reply
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