Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,088 Posts
Post | Hearts | Replies |
|---|---|---|
|
beauty insider
I don't think my order from 1/1/2018 registered in the beauty insider
program. can someone check for me?
0
0
| 0 Hearts |
0 Replies
|
|
forgot email
I forgot what email I signed up with in stores for my beauty insider
card. I'm trying to see how many points I have and use them online.
Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: forgot email
Hello @Anonymous, We'd be happy to look up your account with your phone
number as well! Please send me a PM with any information you have so
that I may attempt to look up your account! Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Hi
Hi! I received an email from sephora today, subject was "We’re feeling
all the 2017 year-end feels" and one of the things written there was "if
you missed your birthday gift this year its not too late...
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 1 Hearts |
2 Replies
| |
|
Re: Birthday gift
Hi flygirl1972, Happy Birthday! You can pick up your Beauty Insider
Birthday gift during your bday month. You will need to provided your
registered email address or Beauty Insider Card in order to red...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Birthday gift
No you just have to go into Sephora and simply tell them that it’s your
birthday, and they pull up your profile and once they see it’s your
birthday you get to choose between the 2 birthday gifts
0
0
| 0 Hearts |
0 Replies
|
|
Never received Play Box and would like refund
Tracking hasn't changed since December 18th and I never received it.
Someone told me they would refund me the other day but never got back to
me. Please refund me.
1
1
| 1 Hearts |
1 Reply
|
|
Re: Never received Play Box and would like refund
Hi @AnneSteph, I'll send you a private message to assist you. 🙂 Happy
New Year, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Where are my samples?
I just received my Sephora order today and my requested samples are not
included. In fact, I got no samples at all. Why does Sephora offer pick
3 with purchase and then not follow through? This is the...
2
1
| 2 Hearts |
1 Reply
|
|
Re: Where are my samples?
Same here - second order without samples and absolutely no response from
customer service.
0
0
| 0 Hearts |
0 Replies
|
|
I placed an order through the Sephora app on December 30, 2017.
I haven't received a tracking number for my order. I went to my account
and looked under order history and it shows my order there with the
order number but no tracking number or anything saying that ...
0
0
| 0 Hearts |
0 Replies
|
|
return?
So I bought a foundation from a Sephora in a JCPenney will I be able to
return it at a Sephora not in another store or do I have to go back in a
JCPenney to return it?
1
1
| 1 Hearts |
1 Reply
|
|
Re: return?
Hi @gracelyn1, All Sephora Inside JCPenney items must be returned at
JCPenney locations. Thanks! Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
I can't get some pages on Sephora site.
When I click on some products I get a "BAD REQUEST" message. Has anyone
else gotten the message? It has happened when I've clicked on Kate
Somerville, some Benefit products, Too Faced, Marc Jacobs etc...
1
1
| 1 Hearts |
1 Reply
|
|
Re: I can't get some pages on Sephora site.
Hi @lillybell, Sorry for the trouble! I would try a different browser or
clearing your cache and cookies. You may need to restart after if you do
that. Also, make sure your device is up to date on dow...
0
0
| 0 Hearts |
0 Replies
|
|
I didn't receive samples with my orders?
What is wrong with Sephora ? I placed three separate orders in three
different occasions and I didn't receive my samples. How is that
possible? I feel so disrespected why they let me select samples if...
1
1
| 1 Hearts |
1 Reply
|
|
Re: I didn't receive samples with my orders?
Same here. I didn't receive any samples, not even random replacements.
When I emailed customer service, I got a canned, "we can't guarantee
you'll ever get any free samples" schtick. Why bother offeri...
1
0
| 1 Hearts |
0 Replies
|
|
Problems with ordering online
Can anyone help does anyone know the number to the home office or a way
to get ahold of a manager? I have ordered online about four times. The
first time was great ordered a couple of lipstick. The se...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Color IQ
Hi there @AnastasiaHausen. So sorry but at this time we do not have the
capabilities to change this information. You can add up to 5 color IQ's
but the default remains the same. Please let me know if you have
additional questions. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Linking VIB card to my Sephora app
Hi there! Happy to help. Send me a message with your BI card number
@Anonymous. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
play pass points
I made a purchase in store on Dec. 26 and they weren’t able to add my
play pass points. Can someone help me with that?
0
1
| 0 Hearts |
1 Reply
|
|
Re: play pass points
Oh no @Moni87. So sorry about this. I will send you a private message.
xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
Anastasia Beverly Hills liquid lipstick in Vamp
I was about to buy Anastasia Beverly Hills liquid lipstick In the color
vamp but when I went to check out it said it was sold out and now I
can't even find it on the website or app to receive and emai...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Anastasia Beverly Hills liquid lipstick in Vamp
Hi there @Anonymous. If this is the color you are referring to, it is
available online here: http://seph.me/2lQcPhp. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
1 Reply
| |
|
Ambos... en linea serán las "Beauty Offers" o "Rewards Ba...
Ambos... en linea serán las "Beauty Offers" o "Rewards Bazaar" (creo)
0
0
| 0 Hearts |
0 Replies
|
|
Purchases
your purchases and amount of your purchases have been leaked out or
breached by unauthorized persons. Please resolve this issue.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Purchases
Hi there. Are you referring to the annual year to date spend reset or
any points expiring after 18 months of inactivity? If so, our system
shut down between 12/30 - 12/31, and everything is back to no...
0
0
| 0 Hearts |
0 Replies
|
|
why does my credit card info’s expiration date always automatically change when I try and edit it??
I am not able to use one of my cards due to the fact that it just won’t
let me enter in the correct expiration date. I’m becoming very
frustrated. I tried deleting the app and reinstalling. And deleti...
0
1
| 0 Hearts |
1 Reply
|
|
Re: why does my credit card info’s expiration date always automatically change when I try and edit it??
Oh no @giakubo91. So sorry about this. For security reasons, I am unable
to assist in updating your financial information over the internet.
Might I suggest calling us, over our secure phone lines at ...
0
0
| 0 Hearts |
0 Replies
|
|
cant see points
i recently got a beauty inside card yesterday. i bought a few things. i
logged online to set up my online profile. yet it showes i dont have
points which i know i do now. it does not show a option to ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: cant see points
Hi there. Happy to assist with this @jadester1325. I'll send you a
private message. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
My order
my order came with 3 samples and all I got in the mail was just my
eyebrow pencil and my highlighting palette.
0
0
| 0 Hearts |
0 Replies
|
|
play box bonus points
I spoke to one of the employees at my nearest sephora about the bonus
points. She said it doesn't mater whether it's a smaller size product or
the deluxe version to earn those points. Is that true?
0
1
| 0 Hearts |
1 Reply
|
|
also can it be a sample kit? I have my fingers crossed th...
also can it be a sample kit? I have my fingers crossed that buying a a
deluxe item isn't the only way to earn points. I love the variety kits
and sometimes I really don't need a big jar of the product I want (Glam
Glow.)
0
0
| 0 Hearts |
0 Replies
|
