Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Yes, mine are back now. I've heard 2 reasons. One, they w...
Yes, mine are back now. I've heard 2 reasons. One, they were updating
the site. Two, it was a system glitch. Either way, everyones pts. seem
to be returning.
0
0
| 0 Hearts |
0 Replies
|
|
It's working now for me. I think they're just updating, a...
It's working now for me. I think they're just updating, and your points
should be back soon.
0
0
| 0 Hearts |
0 Replies
|
|
I Alot of ppl have been having the same problem. Earlier...
I Alot of ppl have been having the same problem. Earlier I contacted
customer service and they said they've had alot of complaint but in a
few hours everything shoukd be back to normal....well its 6 h...
1
0
| 1 Hearts |
0 Replies
|
|
Re: what happened to my points!?!
Yes!! I have spent $250 just over Christmas and my point "reset" today!
I tried to get a gift just a few days ago and the store would not let me
redeem!! If they have taken my points I am DONE with Sephora!!!!
0
0
| 0 Hearts |
0 Replies
|
|
Need HELP!!
i order three things and only one of my items have shipped to me. i
checked to see what is going on with the 2 other items and they say OUT
OF STOCK!! and that my order is still pending. so i really h...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Need HELP!!
Hi @sweetblondie21. If an item is out of stock and your order is
affected, you will receive a cancellation notice. If you'd like me to
look into it, I'd be happy to do so. Send me a message with your order
number. xo, jamila
0
0
| 0 Hearts |
0 Replies
|
|
It'll probably ship to you once it's back in stock.
It'll probably ship to you once it's back in stock.
0
0
| 0 Hearts |
0 Replies
|
|
Point
Where are all my points? I don't believe they expire and if they do
wouldn't they earn us? I'm lost, sad and angry
2
2
| 2 Hearts |
2 Replies
|
|
Re: Point
Hi @REALDEALCHELLE + @iBabyPink. So sorry about any confusion. Our
Beauty Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seeing your...
0
0
| 0 Hearts |
0 Replies
|
|
It's just Sephora updating. Your points will be back befo...
It's just Sephora updating. Your points will be back before you know it.
0
0
| 0 Hearts |
0 Replies
|
|
CUSTOMER SERVICE YTD?
I placed an order last night, it is In Progress right now, but I didn't
receive any points. All it says was Customer Service Annual YTD
Reset...What does this mean? Did my order go through and will I get my
points?
0
1
| 0 Hearts |
1 Reply
|
|
Re: CUSTOMER SERVICE YTD?
Hi @Stefanie0023. So sorry about any confusion. Our Beauty Insider
system was performing our annual year end maintenance. Everything should
be restored. If you are still not seeing your account inform...
0
0
| 0 Hearts |
0 Replies
|
|
Points
about point why not use them before they get to 0 by it self I was so
scared so I use them hell yes
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points
Hi @Kumkum. So sorry about any confusion. Our Beauty Insider system was
performing our annual year end maintenance. Everything should be
restored. If you are still not seeing your account information,...
0
0
| 0 Hearts |
0 Replies
|
|
Where did my points go!!!
Yesterday I had over 1600 reward points and today it’s saying I have
0!!!! I did not redeem any of them obviously. I’ve been saving these
points for a long time too! Anyone else have this happen to them?
0
6
| 0 Hearts |
6 Replies
|
|
Re: Where did my points go!!!
Hi @ADKer + @faeriesarereal + @LiliSB + @myriam30 + @Veronda. So sorry
about any confusion. Our Beauty Insider system was performing our annual
year end maintenance. Everything should be restored. If ...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Where did my points go!!!
Same thing happened me this morning. I figured it must have been some
sort of glitch and when I checked back this evening my points were back.
Whew!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
0 Replies
| |
|
RE: Where did my points go!!!
Yup, happened to me as soon as it rolled into the new year! Sure hoping
this glitch is fixed and there was some record of how many points we had
before it! I was at over 2300!
0
0
| 0 Hearts |
0 Replies
|
|
No More Points
I had a lot of points by the end of the year. But it seems like they've
all disappeared when 2018 started. Why is that?
0
2
| 0 Hearts |
2 Replies
|
|
Re: No More Points
Hi @makeup4life14 + @quspork. So sorry about any confusion. Our Beauty
Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seeing your ac...
0
0
| 0 Hearts |
0 Replies
|
|
Re: No More Points
@makeup4life14 There is a glitch in the system. They will be re-instated
soon.
0
0
| 0 Hearts |
0 Replies
|
|
Points went missing and cannot login to account
PLS HELP! What happend to Sephora app? Why all of a sudden point went
missing and account appread to be null? OMG I have racked up points for
a year! this is insane 😭😭😭
0
11
| 0 Hearts |
11 Replies
|
|
Re: Points went missing and cannot login to account
Hi @denn2626 + @quspork + @bting + @Anonymous + @steffraven. So sorry
about any confusion. Our Beauty Insider system was performing our annual
year end maintenance. Everything should be restored. If y...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Points went missing and cannot login to account
There is a glitch in the system. Points and status will be re-instated
soon.
@denn2626@Anonymous@steffraven@GiaoPham@Anonymous@Vanessapt03@cubidu@mequon
0
0
| 0 Hearts |
0 Replies
|
|
RE: Points went missing and cannot login to account
Same here. It’s still showing Rouge, but no points.
0
0
| 0 Hearts |
0 Replies
|
|
RE: Points went missing and cannot login to account
I just saw that the 470 points I had are gone 😮still listed as a VIB
but where are my points?
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: Points went missing and cannot login to account
Same !! I lost my Rouge status and my 6k+ points are gone !! They even
showed the create beauty insider popup.
0
0
| 0 Hearts |
0 Replies
|
|
RE: Points went missing and cannot login to account
Same. Pls update if you girls get your points back. I had 1680+ points
from last year, right now it’s saying zero 😱😫😩😭
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: Points went missing and cannot login to account
Same. Says “join now” for Beauty Insider and 0 points. 🙄
1
1
| 1 Hearts |
1 Reply
|
|
Re: Points went missing and cannot login to account
All my points are gone - 1600 and my rouge status is gone and asking me
to sign up again I'm super shocked right now.
1
0
| 1 Hearts |
0 Replies
|
|
Points
Ok so I’m already a beauty inSider, but when I click notifications it
goes to a page that’s trying to get me to Sign up again. It says “join
beauty insider”, well I already have, and I have 57 points ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Points
Hi @Anonymous + @quspork. So sorry about any confusion. Our Beauty
Insider system was performing our annual year end maintenance.
Everything should be restored. If you are still not seeing your
accoun...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Points
@Anonymous There is currently a glitch in the system. Points and status
will be re-instated soon.
1
0
| 1 Hearts |
0 Replies
|
|
missing point & beauty insider
My points went missing and it’s telling me to join beauty insider!! I
don’t understand! I’m a VIB and I already had an insider account! Can
someone please tell me what’s going on! Seems like everyone else is
having the same issue
0
1
| 0 Hearts |
1 Reply
|
