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200,634 Posts
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Re: Missing item in shipment
Hi @littlelotuss, I'm sorry to hear that an item was missing from your
recent order and am glad to see that you have now been assisted by one
of our customer service representatives. Please send me a ...
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Re: How do I?
Hi @Kaolor, I will send you a private message to help with this. All my
best, Megan
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Have a lot of people not been receiving samples with their orders?
I always like to try out samples for new product to buy but I have not
receive any with several of my orders.
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I have not recieved any samples in my last 4 orders eithe...
I have not recieved any samples in my last 4 orders either. I could
understand sending substitutions but I have not even gotten that. I
almost think it would be better not to offer the option at all t...
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Re: Have a lot of people not been receiving samples with their orders?
I haven't received ANY samples in my past 3 orders. I'm done with
Sephora. There are too many options out there. If they aren't going to
send the samples then they do not need to advertise it! I'm very
disappointed.
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Re: Have a lot of people not been receiving samples with their orders?
Hi @penny846, Sorry to hear that! I'll send you a private message. Best,
Mali
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Free Samples missing from orders
My last two orders haven’t had the free samples, I have one more coming
this week and it will probably be the same. How do I get my samples?
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Re: Free Samples missing from orders
Hi @TNSCooper, While samples may be substituted, they should not be
missing from your orders and I'm sorry to hear this has happened. I will
send you a private message to help. All my best, Megan
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Re: i has 250 points now i only have 190 and i didn’t redeem them or anything help!!!
Hi @Anonymous, @juliehnguyen was spot on. The reason for which your
point balance recently changed was because of a return made on
12/26/2017. If I can help with anything else, please reply to this
message. All my best, Megan
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RE: i has 250 points now i only have 190 and i didn’t redeem them or anything help!!!
Did you return anything @Anonymous?
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VIB renewal status
I recently tried to make a couple purchases to renew my VIB status for
2018. I successfully renewed my VIB status with these orders and my
account was updated. One of the orders was canceled because t...
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I had an item that was canceled twice in two separate ord...
I had an item that was canceled twice in two separate orders too...
Honestly I would buy something else for at least the amount of the
possibly-OOS item if you want to be totally sure to maintain your...
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Re: I had an item that was canceled twice in two separate ord...
Thanks, that's what I was thinking too! It's just a bit frustrating
though not knowing.
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sending back
they should if it is doing it to your face tell them call the store and
ask and see i dont kno they should
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Re: sending back
Hi @Anonymous, I'm not sure what you are referring to, but feel free to
send me a private message if you need further assistance with anything.
🙂 Best, Mali
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Sephora Play! Box hasn’t arrived
My play box hasn’t arrived yet nor have i gotten an email of it being
shipped. Should i contact someone?
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Re: Sephora Play! Box hasn’t arrived
Hi @Paige367, I'll send you a private message to assist you! Best, Mali
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Insider points
Hiiii!!! Soo i purchased some items a few days ago from sephora and
haven’t got my points. My receipt says i got points but was never added
to my account. Plss help!! Thanks 🙂
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Re: Insider points
Hi @bbxobero, I'll send you a private message to assist you. Thanks!
Best, Mali
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Birthday Gift
Is it true that I can still receive my birthday gift even though my
birthday was in March? If so, how do I go about doing so? Thank you!!!
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Re: Birthday Gift
Hi @Platinum1975, You're welcome to pick this up in store with no
purchase necessary. Best, Mali
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RE: Birthday Gift
Yes I just did it yesterday. My birthday is in Aug. They did not have
the 2017 one in stock now but they managed to offer me a 2018 version (a
mini lip set from bite).
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Edit order
Spoiler (Highlight to read)I just placed an order, but accidentally
chose wrong foundation color. How can I edit my order?Thanks!I just
placed an order, but accidentally chose wrong foundation color. How can
I edit my order?Thanks!
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Re: Edit order
Hi @Anonymous, We are not able modify or cancel orders once placed.
Sorry about that! You are welcome to return or exchange this in store
with your order invoice. Best, Mali
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VIB Rouge Shipping
Is it just myself or does the 3-day shipping we are supposed to enjoy
not occur? Wondering if this has happened to others as well. For me it's
been twice. I ordered on the 26th, it shipped on the 27th...
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Re: VIB Rouge Shipping
Hi @juzzytan21, I'll PM you shortly with more information! Cheers,
Richard
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Re: VIB Rouge Shipping
I placed 2 orders on Wednesday and my estimated delivery date is 5th
January. Don't forget weekends and holidays do affect deliveries in this
case - New Years.
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Order “in progress”
Hello, Yesterday I made a purchase with the 3 day regular shipping,
considering I’m going away on Thursday (01/04) and I have no clarity of
what’s the status of my order. It only says “in progress” si...
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Re: Order “in progress”
HI @Anonymous, So sorry for any delay in our response! I see that you
were able to call and speak to one of our Customer Service
Representatives. Please feel free to PM me if there are any additional
...
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Re: Order “in progress”
Processing time is completely different from shipping time. Once the
order has processed and they send you an email that your order is
shipped in a normal case you should get your order in 3 days. I p...
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RE: Order “in progress”
You should most definitely black out your address. This is a public
platform. You’re phone number is visible too.
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Paying for shipping on something I didn’t get
So i ordered this bronzer that came in yesterday, alone. I was expecting
a free sample face mask with it Bc that’s the free sample i chose st
checkout. I had to pay for shipping for this free sample t...
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RE: Paying for shipping on something I didn’t get
I totally agree with you! On the past two orders I had , the samples I
picked out were not the samples I received in my package. I don’t
understand why they let us pick out samples if they’re not what we’re
going to get.
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RE: Paying for shipping on something I didn’t get
At least you got some samples, i paid shipping for samples and when i
got my package there was nothing
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