Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,510 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Six orders, two samples. TWO out of 18!
Hi @caspia, our apologies for the delayed response! If you still need
assistance, please send me a PM or give us a call at 1-877-SEPHORA.
Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Six orders, two samples. TWO out of 18!
What good would that do? I'm seriously asking. I've gotten three more
orders since this post, and ZERO samples. Clearly your policy for
providing samples has changed and your site and emails are now riddled
with false advertising.
0
0
| 0 Hearts |
0 Replies
|
|
Order Still "On its way"
Hi, I placed an order on the 14th of December 2017 and I was notified
when my order was shipped on the 17th. I chose 3 day shipping hoping
that the package would arrive by Christmas. I tracked my pack...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order Still "On its way"
Hello @Anonymous, Thanks for bringing this to our attention. This
definitely seems unusual and I will PM you shortly to assist! Cheers,
Richard
0
0
| 0 Hearts |
0 Replies
|
|
No Samples? Really?!
I placed an order 12/26. I received my package today but not a single
sample was in the box. My last few orders have not had the samples I
selected - but there was something in the box. This order...n...
0
1
| 0 Hearts |
1 Reply
|
|
RE: No Samples? Really?!
I hear you on this girl! Same here. I would call and speak to them, they
usually will give you points to use toward deluxe samples for the major
error. Not helpful AFTER your order, but a bandaid for your wound 😞
0
0
| 0 Hearts |
0 Replies
|
|
Shipping for Rouge
I placed an order on the 25th and then was notified my order would be
delivered 8 days later, January 4th. What happened to the 3-day free
shipping for Rouge? I would've gladly paid extra to get my products
sooner.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
No samples
very frustrated with Sephora right now. I got my order that I placed on
Christmas Eve, yesterday. I had placed samples in my order, I received
the item and the point perk and the item. No samples.
1
2
| 1 Hearts |
2 Replies
|
|
RE: No samples
Same thing happened to me. My order was placed 12/26 and was received
today with no samples. Lately - the samples haven’t been the items I
selected, but at least they sent something. Now, this order came with
nothing!
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
I can’t link my card to my online account
I bought beauty insider card at JC Penny but when I made this account I
can’t link my new card to my new account! Please help!!!
0
1
| 0 Hearts |
1 Reply
|
|
Re: I can’t link my card to my online account
Hello there, Please send me a PM with your registered email and BIC card
number and I'd be happy to assist! Cheers, Richard
0
0
| 0 Hearts |
0 Replies
|
|
Flash Shipping
I have flash shipping, but several of my orders have taken days to
process. One took 2 weeks to be delivered. I never had any problems
before this fall. An order I placed on Wednesday at 2pm still say...
2
1
| 2 Hearts |
1 Reply
|
|
Re: Flash Shipping
Hi @KCB118, Sorry for any delays. I'll send you a private message to
assist you. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Birthday Gift
Good evening and Happy New Year! I am trying to add my birthday gift,
but cannot find the option. I have been trying for over an hour. Can I
please get some help? 🙂Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
RE: Birthday Gift
Your birthday gift can be redeemed in the Rewards Bazaar and will be
available during your birthday month @Platinum1975.
1
0
| 1 Hearts |
0 Replies
|
|
Why does Sephore oversell and then send disappointing emails cancelling parts of order?
Dear Customer Service, I placed an order on the 27th of December (Order
# ) and just got an email that you cancelled the Reset Mid-Season Sample
Bag and won't even replace it. Okay, I did not pay for ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Why does Sephore oversell and then send disappointing emails cancelling parts of order?
Hi @PinkStarburst, Sorry to hear about this! I'll send you a private
message. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
2 Replies
| |
|
Re: Cant put first aid mask diaries in cart?
Hi @mysticswirl, It looks like this is no longer available. Sorry about
that! I would check with your local Sephora to see if this is in stock
there. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Its out of stock but hasn't been removed from the catalog...
Its out of stock but hasn't been removed from the catalog yet.
0
0
| 0 Hearts |
0 Replies
|
|
Discrepancies between app and website?
I was looking to purchase the Fenty foundation in my Color IQ recommend
shade and noticed that online it says the shade is in stock and costs
$48, but on the app it says my shade is out of stock and costs $34...
what's going on with this?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Discrepancies between app and website?
Hi @Cai2010, I'll send you a private message to assist you. Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Price adjusting
Hi, I'm wondering if Sephora would price adjust some products I got on
sale before the sale on sale code started. They're not in stock anymore
but they still show up in the sales section. thanks!
1
2
| 1 Hearts |
2 Replies
|
|
Re: Price adjusting
Hi @ZSahar, Please give the store a call for assistance. If you
purchased this online, please send me a private message with your order
number. Thanks! 🙂 Best, Mali
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
THANK YOU @Sephora!!!!!!!!
This post is to thank Sephora for all that they do!! For the most
part-considering I order at least 2x per month-my orders always arrive
on time or earlier even with the new courier service and I rece...
2
1
| 2 Hearts |
1 Reply
|
|
Re: THANK YOU @Sephora!!!!!!!!
Hi @uzi1234, Aww, thank you for the positive feedback! 🙂 Have a great
new year's eve! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
5 Orders no samples.. zero!?
So I needed $170 to be at “Rouge” status.. So between my daughter and I
we placed 5 orders (don’t just us) received our packages today &
seriously not one single sample? Really? I understand it’s free...
1
1
| 1 Hearts |
1 Reply
|
|
Re: 5 Orders no samples.. zero!?
Hi @Brookie1981, I'll send you a private message to assist you. 🙂 Best,
Mali
0
0
| 0 Hearts |
0 Replies
|
|
adding receipt to account
Is there a way to add a receipt to an account after the purchase? I
forgot to give my account info at purchase and spent over $100, so I’d
like to get the points for it. Thanks!
1
3
| 1 Hearts |
3 Replies
|
|
Re: adding receipt to account
Hi Akwright92, I can help you with that! I am sending you a message now.
0
2
| 0 Hearts |
2 Replies
|
| 1 Hearts |
1 Reply
| |
|
Re: RE: Re: adding receipt to account
Hi Akwright92, I added the points to your Beauty Bank! You may need to
log in and out of your account in order to view the updated balance.
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Collection #LIPSTORIES Holidaze Sweepstakes
From hometown hangs to awkward family photos, post your holidaze
snapshots over on Instagram for a chance to win the complete #LIPSTORIES
collection, PLUS a $1,000 @sephora gift card! To enter: Head o...
4
6
| 4 Hearts |
6 Replies
|
|
Re: Sephora Collection #LIPSTORIES Holidaze Sweepstakes
Beautiful giveaway SephCollection wrote:From hometown hangs to awkward
family photos, post your holidaze snapshots over on Instagram for a
chance to win the complete #LIPSTORIES collection, PLUS a $1,...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora Collection #LIPSTORIES Holidaze Sweepstakes
Wow....This would be so incredibly nice to have I I would die for
this....So Broke...
1
0
| 1 Hearts |
0 Replies
|
|
RE: Sephora Collection #LIPSTORIES Holidaze Sweepstakes
Can’t wait!!! It would be awesome to win this! 🤞🏼🤞🏼🤞🏼
1
3
| 1 Hearts |
3 Replies
|
|
*And share it with a Canadian who cant enter @darlyndar l...
*And share it with a Canadian who cant enter @darlyndar lmao 😉😉😉😉😉
0
2
| 0 Hearts |
2 Replies
|
