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200,670 Posts
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Points
I have 537 points currently, but I am not a VIB member, will my points
still expire on Jan 1, 2018? Do I need to go ahead and spend my
points?TIA
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@Lloue Your points don't expire on Jan 1, no need to worry!
@Anonymous Your points don't expire on Jan 1, no need to worry!
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Re: @Lloue Your points don't expire on Jan 1, no need to worry!
Everyone has been saying they will so I was getting scared. Thank you!!
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No worries. The confusion comes in with your status. Ie.....
No worries. The confusion comes in with your status. Ie..If you're a VIB
or a VIB ROUGE your status could expire at midnight tonight if you
havent spent enough during 2017 to maintain it during 2018 @Anonymous
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1 Reply
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Re: No worries. The confusion comes in with your status. Ie.....
Okay so with me just being an insider I don't have to worry! great!
thank you.
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No samples? AGAIN?
Okay, so a few weeks ago I ordered from Sephora online. I only got one
sample of the 3 and it was not even at least one of the ones I had
chosen. A representative rectified the situation within 24 hou...
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RE: No samples? AGAIN?
Because you cannot put 3 different orders to get 9 samples. Thats what
the CS used to tell me...
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Re: RE: No samples? AGAIN?
So they send none? And last order too? And for everyone else? And one
was done by my boyfriend but on my account to get points for my BI as an
extra gift for me. Didn’t do it just for the samples. Thanks though.
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Price adjustment for sale item?
Hi, I recently bought a Becca Champagne Dream duo for full price and
it's now gone on sale. Is it possible to get a price adjustment or store
credit for the difference? I could take it to a store and ...
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Re: Price adjustment for sale item?
Hi, I never got a response to this... I'd really prefer to not go take
up a store's time to work this out, but I just need to know if that's
the only way to do it. @RichardBT @SianBT
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Re: Price adjustment for sale item?
Hello @fieldsofclover, Thanks for tagging me in this! I'll look into
this for you and send you a private message within the hour! (Sorry for
the delay) Cheers, Richard
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subculture
I just bought the Anastasia subculture palette one day ago, due to all
this controversy I’m so scared/happy to try it. If I try the palette and
I don’t like the results can I return the product? (Obvi...
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RE: subculture
Just bring in proof of purchase they should not give you any trouble,
unless for some reason the system thinks you’ve been abusing return
policies.
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RE: subculture
Maybe if you have a receipt? And if you still don’t know you could just
call them and ask
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playbox items damaged
I received my playbox and the smashbox shadow duo was broken and the
perfume bottle was completely shattered...what do I do??
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Re: playbox items damaged
Hi @Anonymous, I'm really sorry to hear about this! If you have not
already been assisted, please send me a PM with your order number. I'd
be happy to assist you! Bisous, Sian
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1 Reply
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Re: playbox items damaged
I would prefer to just be reimbursed. Thank you so much for your
understanding, help, and time! Cassandra Kowske
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Merging accounts?
I have recently set up an online account using my insiders email, after
multiple in store purchases I realized none of my points are showing
online, does this mean I now have 2 separate accounts?
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Re: Merging accounts?
Hi Nikki0917, It sounds like you have two accounts! I am sending you a
message to help.
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upset about recent order
So as a long time Sephora customer I’m really upset that one of my
products were out of stock, but I was never emailed about it(checked
inbox,spam,junk everything) and I also didn’t get any of my free...
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RE: upset about recent order
So I pm’d you and I got no response. I take it you aren’t able to assist
me with the issue that wasn’t my fault. I should at least get the
samples I asked for or a free product since I was never notified that a
product I ordered was out of stock
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Re: RE: upset about recent order
Hi @HaleyBaby28, I'm terribly sorry for any delay in responding to your
PM, I was away from the office. I replied directly to your PM and am
happy to continue to assist you directly. Thanks for your patience and
understanding 🙂 Bisous, Sian
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Re: upset about recent order
Hi @HaleyBaby28, I'm very sorry about this experience. I'd be happy to
look into what happened for you. If you'd like assistance, please send
me a PM with your order number. Bisous, Sian
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Re: Change my birthday on Sephora
Hello @Anonymous, I've updated your account accordingly! Cheers, Richard
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Product I bought not in stock
Was just curious how long it will take for my money to go back in to my
account on a product I had ordered. I received an email about 12 hours
later saying that they didn’t have my product in stock and would be
refunding my money.
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1 Reply
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Re: Product I bought not in stock
Hello @Courtneyyy0523, Sorry to see that this item was cancelled from
your order! Depending on your financial institution, it may take 3-7
business days for the final posted amount for this order to r...
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Beauty Insider Account/Card Points
I'm not sure if the cashier entered my email wrong. But here's my
problem. I lost my BI card AND my account that I recently signed into or
created says I have 0 points. The only thing I have that prov...
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Re: Beauty Insider Account/Card Points
Hi @Anonymous, If you have not already been assisted, I'd love to help
look up this account for you! Can you please send me a Private Message
with your full name, birthday, and photo of this receipt? Cheers,
Richard
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RE: Beauty Insider Account/Card Points
Hi, just ask the cashier to find your account by looking with your full
name and birthday so every account you have comes up on their screen.
Then ask what emails are given for your accounts so you can know if he
or she entered your email wrong 🙂
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Samples
I want to know why I never get the samples I requested. It's always
available when I order but not included in my order.
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Re: Samples
Hi @tdrane79, Sorry about that! Please send me a private message with
your order number and I'd be happy to assist! Cheers, Richard
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1 Reply
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hey girl! when you ask for a sample, sometimes they don't...
hey girl! when you ask for a sample, sometimes they don't have them in
stock! maybe email them and ask and be sure to add your order number and
the names of the sample!
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Transfer Points
Is there any way to transfer points from one account to another with
only the beauty insider card number since I forgot the email I signed up
with that is connected to the card?
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Re: Transfer Points
Hello @annygao, We'd be happy to assist. Can you please send me a
private message with your current registered email address and the BIC
card number of the account you would like for me to link? Cheers,
Richard
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Re: Deals
Well, currently they are running the Sale on Sale where you can get an
additional 20% off items on the sale page. That event ends tomorrow. In
April, they will have Chic Week, which usually involves a...
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