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200,649 Posts
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RE: Multiple gift cards and returns?
I'm not sure if they can combine the gift cards in stores but I know you
can call CS at 1(877)SEPHORA when placing your online order and they
will help you combine the gift cards @BadetiBeauty.
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where did my points go?
I just became a ROUGE member and then all my points disappeared? Is that
suppose to happen?
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Re: where did my points go?
Hi @Lilly2017, I'm going to look into this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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VIB Qualification Date
Hi! I received some coupons along with my VIB activation kit and their
validity is in reference to my VIB activation date which i do not
remember. Is there a way that i can figure it out? Kindly help!
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Re: VIB Qualification Date
Hi @Anonymous, Congratulations for reaching VIB status! Upon review, it
appears you qualified for VIB on 11/17/17. If you have any questions,
please feel free to private message me. 🙂 Best Regards, ❤️ Raquel
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where are my samples?
i recently bought some stuff at sephora online and added on a few
samples to my cart. i received my shipment a couple weeks ago and my
samples were not part of my package. i thought maybe it would shi...
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Re: where are my samples?
Hi @kaaaley, Oh no! I'm so sorry to hear this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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refund please!
Hi, can you please look into order XXXXXXXXXXX. This is the second
re-shipment of my order placed in Sep. 1 item is still missing in this
order which is the Saint & Sinner palette. Can you please just...
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Re: refund please!
Hi @Anonymous, I wanted to let you know, I took out your order number
for security purposes. I'll be sending you a private message shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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samples
I made three separate orders and just received them and my samples were
only included in the one order?? I spend a lot of money at Sephora and
barely ever see the perks rouge is apparently supposed to...
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Re: samples
Hi @tayles, I'm so sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: Points
@quspork is correct. You do not lose your points unless your account has
been inactive for 18 months, meaning that you do not purchase anything
at Sephora or redeem your birthday gift. However, the am...
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No, the points roll over each year. However, the amount s...
No, the points roll over each year. However, the amount spent for Beauty
Insider, VIB, VIB Rouge, ect does zero out and you have to rebuild that
amount. I have VIB status until the end of next year.
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@Bellab2002 Nope. You only lose points if your account is...
@Bellab2002 Nope. You only lose points if your account is inactive for
16 or 18 months, so if you dont buy anything during that period.
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Points
I have 537 points currently, but I am not a VIB member, will my points
still expire on Jan 1, 2018? Do I need to go ahead and spend my
points?TIA
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@Lloue Your points don't expire on Jan 1, no need to worry!
@Anonymous Your points don't expire on Jan 1, no need to worry!
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Re: @Lloue Your points don't expire on Jan 1, no need to worry!
Everyone has been saying they will so I was getting scared. Thank you!!
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No worries. The confusion comes in with your status. Ie.....
No worries. The confusion comes in with your status. Ie..If you're a VIB
or a VIB ROUGE your status could expire at midnight tonight if you
havent spent enough during 2017 to maintain it during 2018 @Anonymous
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Re: No worries. The confusion comes in with your status. Ie.....
Okay so with me just being an insider I don't have to worry! great!
thank you.
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No samples? AGAIN?
Okay, so a few weeks ago I ordered from Sephora online. I only got one
sample of the 3 and it was not even at least one of the ones I had
chosen. A representative rectified the situation within 24 hou...
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RE: No samples? AGAIN?
Because you cannot put 3 different orders to get 9 samples. Thats what
the CS used to tell me...
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Re: RE: No samples? AGAIN?
So they send none? And last order too? And for everyone else? And one
was done by my boyfriend but on my account to get points for my BI as an
extra gift for me. Didn’t do it just for the samples. Thanks though.
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Price adjustment for sale item?
Hi, I recently bought a Becca Champagne Dream duo for full price and
it's now gone on sale. Is it possible to get a price adjustment or store
credit for the difference? I could take it to a store and ...
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Re: Price adjustment for sale item?
Hi, I never got a response to this... I'd really prefer to not go take
up a store's time to work this out, but I just need to know if that's
the only way to do it. @RichardBT @SianBT
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Re: Price adjustment for sale item?
Hello @fieldsofclover, Thanks for tagging me in this! I'll look into
this for you and send you a private message within the hour! (Sorry for
the delay) Cheers, Richard
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subculture
I just bought the Anastasia subculture palette one day ago, due to all
this controversy I’m so scared/happy to try it. If I try the palette and
I don’t like the results can I return the product? (Obvi...
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RE: subculture
Just bring in proof of purchase they should not give you any trouble,
unless for some reason the system thinks you’ve been abusing return
policies.
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RE: subculture
Maybe if you have a receipt? And if you still don’t know you could just
call them and ask
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playbox items damaged
I received my playbox and the smashbox shadow duo was broken and the
perfume bottle was completely shattered...what do I do??
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Re: playbox items damaged
Hi @Anonymous, I'm really sorry to hear about this! If you have not
already been assisted, please send me a PM with your order number. I'd
be happy to assist you! Bisous, Sian
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Re: playbox items damaged
I would prefer to just be reimbursed. Thank you so much for your
understanding, help, and time! Cassandra Kowske
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Merging accounts?
I have recently set up an online account using my insiders email, after
multiple in store purchases I realized none of my points are showing
online, does this mean I now have 2 separate accounts?
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Re: Merging accounts?
Hi Nikki0917, It sounds like you have two accounts! I am sending you a
message to help.
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upset about recent order
So as a long time Sephora customer I’m really upset that one of my
products were out of stock, but I was never emailed about it(checked
inbox,spam,junk everything) and I also didn’t get any of my free...
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