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200,602 Posts
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Re: RE: VIB ROUGE
Are you not seeing it in the Rewards Bazaar? It should show up there for
you to add it to your cart.
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Beauty Insider Discount and Points
I just looked at my receipt from my Sephora Inside JCPenney purchase
today and realized that I did not get the 20% off discount that was
advertised for beauty insiders today, even though I provided my...
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Re: Beauty Insider Discount and Points
@MrsKaz75 Maybe if you call that store directly and see if they can do
anything for you tomorrow. I know their managers can authorize
discounts. If they don’t do anything, call Sephora directly tomorr...
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Received Broken Item
I ordered my wife the Huda Desert Dusk for Christmas and when she opened
it Christmas morning, one of the eyeshadows was broken and the top cover
of the palette is coming apart. Embarassing. She says ...
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Either return it by mail or to the closest Sephora locati...
Either return it by mail or to the closest Sephora location. I haven't
done it before myself by mail so you can call customer service and set
it up with the proper paperwork to send back in the box or...
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50 Bonus Points
How do i get my 50 bonus points? I have completed all the advised points
as far as i am aware. Can a BA please help? thanks!
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Return product
Hi. I recently got the Dive into the Rainforest of the Sea Intro Set.
Which is, just, beautiful. I love the colors and the compact. I'm
usually a really big fan of Tarte but, this just doesn't work fo...
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Shipping by laser ship and samples
The only problem I have with Sephora online orders is the courier they
choose to shippackages. It’s been twice that I have not received a
package and it says it’s delivered. I have to call lasership a...
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birthday change
hey I was wondering if there was any way to change my birthday to
February 28th 2002 because I messed it up when I first made my account.
I just don't have enough time to phone and stuff. thanks!
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Missing Play Box
Hi, my box apparently was delivered while I was away for the holidays.
I've returned to my apartment today but don't see that it has arrived.
Any help is appreciated. Thanks
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out of stock items effect rogue status?
Put in a last minute order to stock up on some skincare needs to qualify
for rogue this year....I check my order and it’s still processing and
three of my more expensive items are now out of stock.......
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Do VIB members get monthly gifts?
On the app, I have seen two different charts comparing the benefits of
beauty insider, VIB, and VIB rouge status. One says that VIB members get
monthly gifts, while the other says that VIB members get...
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RE: Do VIB members get monthly gifts?
The monthly gifts are special gift with purchase promotion codes that
generally are mini sets with 2-3 samples instead on 1. You’ll get emails
when they are available if you are subscribed to emails
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Price adjustment
I purchased a set of skincare online about a month ago and I just
realized two days ago that Sephora has extra 20% Saleonsale Boxing Day
deal now on the set that I purchased a month ago. I hope I coul...
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Re: Price adjustment
Hi @Anonymous, Sephora is happy to offer price adjustments on purchases
made within the last 5 days, on in stock items. Thank you, Sian
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RE: Re: Price adjustment
Thank you for your reply! Why only for 5 days? So the one that I
purchased about a month ago cannot do apply? Anything else that I can
do? Exchange for other stuffs
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Account issues-I’m not the inly one as I see
Hi! I’m having the same issues as everyone else - my points are gone, I
can log into my account, it shows my name but from there whatever I try
to do it says welcome Dominika and create an insider acc...
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RE: Account issues-I’m not the inly one as I see
Beauty insider has been down all day. Everything will be fixed. It’s a
problem nationwide. If you buy something today& your points don’t go up,
keep your receipt and talk to a Sephora customer service rep.
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Issues with account
Hi there, all my points are gone plus my rouge status has disappeared
and it asks me to sign up as a beauty insider!!!! When will this mess be
fixed and my points and status restored? I can’t even mak...
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Same issue here. Must be a bug that needs fixing.
Same issue here. Must be a bug that needs fixing.
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Re: Issues with account
Same issue here! I'm VIB and when logging into my account, it says 'join
now' under the Beauty Insider drop down. I see this both via web browser
and Sephora app for iOS.
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RE: Re: Issues with account
My friends has the exact same problem, she's only looking on the website
and not the app though, is there a problem with the website?
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what’s going on Sephora
my account keeps saying I’m logged in as someone else when it’s clearly
my account and it keeps glitching
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E gift card
I purchased an e gift card to my self , but Since Sephora keeps
canceling my orders for fails authentication, l can’t order anything ,
can l get a refund in my e gift card?
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Points Disappeared at the stroke of Midnight
All my status and points vanished. It states that I’m back at the bottom
of the tier. Which I was about to make a purchase that would if put me
at Rouge status. I put off making any purchase until it’s fixed. Thanks
Bree
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RE: Points Disappeared at the stroke of Midnight
All my points are gone too?! My poor wallet doesn't appreciate this!
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RE: Points Disappeared at the stroke of Midnight
Yea mine too! I wonder what happened to my 2100 points !?!
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RE: Points Disappeared at the stroke of Midnight
Mine too! I hope this is a glitch and not that we were supposed to spend
them all by end of year.
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RE: Points Disappeared at the stroke of Midnight
I forgot to add that it is now showing a different individuals name on
my account.
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Beauty insider points
I can’t in my account to my beauty insider I put my birthday and I push
the bottom in and start to read my information but never finish I have
56 points to my last shop but I want to make another but ...
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Points?!?
Went to make a purchase and noticed that my 2100 points were completely
gone. I hope they're able to give back my points. I'd like to be able to
go ahead and complete my order...... Any official word about what the
deal is would be appreciated.
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RE: Points?!?
I noticed the same thing! I had 837 points yesterday and now they’re all
gone? I tweeted to the official Sephora page, but have not received a
response.
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my account is deleted
I am having account issues. My points have deleted. My play subscription
cancelled. My past purchases have been erased. And sometimes it says I
have no account. Can you please restore my account?
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