Issues with account

[katclawsyou]

Hi there, all my points are gone plus my rouge status has disappeared and it asks me to sign up as a beauty insider!!!! When will this mess be fixed and my points and status restored? I can’t even make any purchases and had a bunch of stuff to buy today. This is just ridiculous and very disappointing!!!!

[Emilia39]

It’s fixed

[Daisyluv3]

Same issue here. Must be a bug that needs fixing.

[SchylarR]

SAME! It is happening on both the app and the website.

[priskillet]

Same issue here! I'm VIB and when logging into my account, it says 'join now' under the Beauty Insider drop down. I see this both via web browser and Sephora app for iOS.

[Tiaramckenzie]

My friends has the exact same problem, she's only looking on the website and not the app though, is there a problem with the website?