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VIB RENEWAL
I never received my VIB renewal package? I am wanting to do a order
tomorrow and want to use my VIB renewal discount on it? What do I do?
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Re: VIB RENEWAL
Hi @SarahHendo, I will send you a private message in regards to this.
Please check your messages when you get the chance. Best Wishes, Janean
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Why is my tinted moisturizer separating?!
I am using Laura Mercier tinted moisturizer, I used a primer, concealer
under eye set it with Kat Von D shade and light, quickly bronzed, but I
didn't set my face with powder which defeats the purpose...
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Points
Hi everyone ! I purchase for the first time only today and it told me
that i have 173 points.. But how am i suppose to use them ? Can i even
use them ? How does it work ? Thanks ! 🙂
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Re: Points
Hi Julz14, Your points can be redeemed for rewards. You can redeem them
online by adding the reward to your order at checkout or from our
Rewards Bazaar> http://www.sephora.com/rewards You can also re...
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Why so hard to redeem a birthday gift?
My birthday is at the end of May. Your mailer said, "All Beauty Insiders
are eligible to redeem one birthday gift per year during the month of
their birthday." However, the automatic email Sephora sen...
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Re: Why so hard to redeem a birthday gift?
Hi AliceHW, Sorry for the confusion! You should be able to add your
birthday gift to your order from the rewards section at checkout. If you
don't see it, please give us a call at 1-877-SEPHORA and a ...
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Sephora JCP points and purchase not showing up?
So recently I went to my local JCP Sephora and had 2 separate
transactions. One of them did show up on my account. However the second
one did not. I double checked my receipt and it says beauty inside...
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was sent wrong item
i got my order today and instead of receiving the perfume i purchased i
was sent a conditioner. how do i go about exchanging this for the
product i actually bought? thanks so much
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Re: was sent wrong item
Hi @xosteph627, Sorry to hear about this! I'll send you a private
message so I can assist you further. Best, Mali
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order still pending
i placed an order on monday the 24th and it is still pending. i
understand the sale would cause some delays but i placed an order
earlier and there was no issue. i wish sephora would at least send an
...
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Re: order still pending
i just received my order and i got a conditioner instead of the perfume
i ordered. it's kind of frustrating considering i had to wait over a
week for my shipment and they didn't even give me what i ordered.
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Re: order still pending
Hi xosteph627, I'm sorry for the delay receiving your order! I'll look
into this then send you a PM w/ more info! Always, Danee
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Wrong samples yet again
I know this is a common thread on sephora. I am so disappointed. I
posted today on a few threads. The past three orders, I didn't get any
of the samples I selected. Is there any improvement on sephora...
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Re: Wrong samples yet again
I too am in receipt of the wrong samples, i.e. samples I originally
picked, which were skin care, were substituted for synthetic perfume,
which I am sensitive to. I noticed this started as soon as I s...
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Re: Wrong samples yet again
Hi @KNC24, I'm so sorry to hear that you haven't received the samples
that you were expecting in your recent orders. Sample substitutions are
made when the preferred sample goes out of stock, which is...
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Re: Wrong samples yet again
Oh, I agree with this too! I never get the ones that I ask for. Why have
us choose if we are going to get others?
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Mothers Day!
What should I get my mom for mothers day? cheep please!
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Re: Mothers Day!
Hi @Andernation12, I like to do this for all types of occasions and
holidays in general, but I kind of come up with a fun theme for a gift
basket and add little items that go with the theme. For examp...
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Re: Mothers Day!
Purly's idea is great! I might add that you can make a scrapbook of
memories for her- get some photos made of special times you've shared,
or if you don't have enough pics for an album, get a pretty f...
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Re: Mothers Day!
Show up at her home with a cake you baked yourself and spend some
quality time with her?
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Missing Items
Hi!I just received my online order and when I went to double check to
see if I got everything, I noticed that I am missing two products. This
has never happened to me before, so I'm not too upset, but...
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Re: Missing Items
Hi EnsamNouri, I'm so sorry to hear that! I will send you a message to
help.
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My purchases aren't showing up on my account.
I have been buying things for a while now that aren't showing up on my
account. The last purchase that has shown up on my account was from
February 24th, 2017. I tested it out last Sunday (April 30th)...
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help
Hi, Ihope you can help me, I made four orders to sephora and in the four
says Unsuccessful Authorization, what's the problem? Try to pay by
credit card and with paypal. What I can do? Thank
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Re: help
Hi Vale2195, I will look into this for you and send you a message with
more information.
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