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200,409 Posts
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Re: MY ORDER WAS CANCELLED FOR NO REASON!
Hi @Anonymous, we are very sorry to hear your order was cancelled.
Please give us a call at 1-877-SEPHORA so we can best assist you. Thank
you!
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Feeling a little upset
I am disappointed.I didn't complain about this,until now but I just got
my order and yet again, no samples in my box. I love getting samples and
that this one reason why I shop at Sephora. This was my...
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1 Reply
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Re: Feeling a little upset
Hi @AliNatM, so sorry to hear your samples were missing from your order!
Please send me a PM with your order number so I can look into this for
you. Thanks!
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Order no. XXXXXXXXXX
I placed the order this morning with YSL lipstick bundle from reward
bazaar. But I received the email notification that YSL lipstick and
promo item were cancelled due to out of stock. At that time, YS...
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1 Reply
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Re: Order no. XXXXXXXXXX
Hi @pontpont, I'm so sorry to hear about your ordering experience! If
you still need assistance with this, please send me a PM with your order
number so I can help. Thanks!
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1 Reply
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Re: play by sephora
Hi @Ejhaggie, You can subscribe on the following link:
https://www.sephora.com/product/play-subscription-P396286 If spots are
showing as full, please check back later as they should open up again
soon. Thanks! š
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Didn't get my points
I placed my order online but the points wasn't added to my account. Is
that because I placed my order on January 1st? Could anyone please help?
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1 Reply
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Re: Didn't get my points
Hi @Ruonanli, sorry to hear this! Please send me a PM with your order
number or registered email address so I can look into this in more
detail for you. Thanks!
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Samples?
I got my order today but it only included one of my chosen samples. The
other 2 samples were substitutions which were fine. However, I noticed
one of my options is still showing as available at checko...
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1 Reply
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Re: Samples?
Hi @adriennegigi, I'm so sorry to hear about your recent order! Please
send me a PM with your order number so I can look into this for you.
Thanks!
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3 Day shipping is taking over a week...
Ordered some items on the 1st. It is now the 9th and still no package.
No doubt when it arrives (late) I will get a bunch of random garbage
instead of the samples I requested. Rouge since it began and I wonder
why I spend so much with Sephora.
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1 Reply
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Re: 3 Day shipping is taking over a week...
Hi @DuchessV, I am so sorry to hear about the order delay! Please send
me a PM with your order number so I can further research this for you.
Thanks!
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it's really kind of funny
it's really kind of funny that you all have deleted 4 of my posts
without a single pm. like wouldn't it be easier to just delete the
account that i asked you to delete six months ago?
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1 Reply
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Re: it's really kind of funny
Hi @Anonymous, please be sure to check your PMs as we have reached out a
few times regarding this. Thanks!
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My whole app info was reset!!!
I had a MOD assist me in linking my beauty insider card with my online
account/ app. After she did so had me reset my password. After logging
back in and all my points are now showing but, everything ...
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1 Reply
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Re: My whole app info was reset!!!
Hi kristie0287, Ā I am looking into this and sending you a message now!
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How do I link my beauty insider card to my online account?
I have a store card and tried to create an online account for it, but
they never got linked, and I'm not sure how to do it. I'd really like to
link them so that I have access to all of my points.
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1 Reply
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Re: How do I link my beauty insider card to my online account?
Hi LindsayTailor, I am sending you a message now so that I can link your
accounts together!
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1 Reply
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No VIB āmonthly giftā promo emails :(
Hi customer support! I was just looking over at a current promotions
thread and saw that there was one specifically for VIB and Rouge
customers. I assume this is the āmonthly gift.ā I did not receive ...
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Re: No VIB āmonthly giftā promo emails :(
Hello @meghanneshea, I will send you a PM shortly to assist! Cheers,
Richard
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1 Reply
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Still waiting for help from customer service
I had an order get cancelled on me because items were āout of stockā
(they arenāt) about a week ago and after trying to contact customer
service on MULTIPLE occasions I still have yet to receive any help.
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1 Reply
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Re: Still waiting for help from customer service
Hello @stace047, So sorry for any delay in our response. I see now that
you have been assisted! Thank you for your patience while work to
resolve this for you! Best, Richard
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Missing Samples & Reward from package
Hello, I received my package this afternoon and discovered the one thing
I was truly excited for (100 pt reward for Fenty Beautyās Plush Matte
Lipstick in Griselda) was not included with my purchase, ...
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1 Reply
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Rewards Bazaar items removed from order
I placed an order last night so I could redeem my rewards points for a
few items I really wanted. Shortly after I ordered, I got an email
showing the rewards items were removed from my purchase! That'...
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1 Reply
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Re: Rewards Bazaar items removed from order
Hi @Lucynia, This definitely sounds frustrating and I'm so sorry to see
this! I'll send you a PM shortly to assist! -Richard
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25 Delights
Hey, for the 25 Delights thing, do you only get 1 free sample for one
purchase? would I have to make another purchase of 25 to receive another
?
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Re: 25 Delights
Hello @Anonymous, The 25 Delights promo code entitles you to one deluxe
sample from the current list of choices. Unfortunately, you would need
to place another order to receive another sample from tha...
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Broken Palette
So I just got one of the little HudaBeauty shadow palettes. And as soon
as I open it one of them was Broken. š how could I get a replacement
for it???. Iām really Picky with my makeup and like everyt...
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1 Reply
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Re: Broken Palette
Hi @goldenDoll7, Oh no that sounds frustrating! I'll send you a PM
shortly to assist! Cheers, Richard
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will my order ship?
I just bought a few the ordinary products, and the order status in the
page says Unsuccessful Authorization, but I havent received an email or
anything. But my paypal has been charged. I am getting mi...
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Re: will my order ship?
Hello @Anonymous, Thanks for reaching out! I've removed your order
number here for security purposes. I will PM you shortly to assist!
Cheers, Richard
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What Samples
The last 3-4 orders I have placed on Sephora.com have arrived with no
samples or 1-2 samples that I did NOT select. Why waste my time
selecting samples and deducting 100 points for things I requested ...
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Re: What Samples
Hi @IBGD, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Warm Regards, Penelope
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Re: Really?
Hello @GG84, We do have community guidelines in place for our public
forums. Community members are more than welcome to flag posts that may
potentially go against these guidelines. I've included a lin...
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