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201,101 Posts
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2 Day Flash Shipping Error
I have been having major issues with 2 day shipping since I started it
last year. Then this Wednesday I paid for an order and today it still
hasn't even shipped. I called and talked to customer servic...
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1 Reply
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Re: 2 Day Flash Shipping Error
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Still no Samples ???
I am an avid Sephora shopper and hit Rouge every year. I’ve places 8-9
orders in last 7 weeks and EVERY single one came with NO samples,
despite me adding samples to my cart and showing as shipped. I ...
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1 Reply
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Re: Still no Samples ???
Hi @pricelesslashes, I am so sorry to hear this! I will send you a PM
for further assistance. Best, Zakiya
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Missing item
Hi, I just received my package in the mail and I noticed that there was
a missing item. What can I do to fix this?
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1 Reply
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Re: Missing item
Hi xxbarbiexx, I am sorry to hear that an item was missing! I am sending
you a message to help.
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Transfer points?
I have two Beauty Insider accounts with two different e-mails but I want
to delete this one and transfer my points onto my other one. How can I
do that?
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1 Reply
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No product
I paid for a concealer yesterday at Sephora (Valleyfair Mall),
California. The lady who took my payment packed only the lip mask I
assume although I paid for both the concealer and lip mask. She gave ...
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Re: No product
Hello @Anonymous, Sorry to see that that happened! i Recommend reaching
out to the store directly so that they may with to resolve this for you!
Best, Richard
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No product
with receipt march in there and tell them politely what happened. if
worker blows you off get a manager. there are cameras to prove it was
neber put in your bag if they want to argue they did. happens...
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Missing component
Hello, i just ordered my second mini translucent loose setting powder
from Laura Mercier but unfortunately the mini velour puff was missing.
Is this something sephora can resend on its own? What are my options?
Please advise. Thank you!!
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1 Reply
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Out of Stock In Store, In Stock Online
Went to all of my local Sephora's in search of the Sephora Collection x
House of Lashes Holiday Gem Set but they were all out of stock. Go
online and it says it is in stock online but not in stores. S...
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1 Reply
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Re: Out of Stock In Store, In Stock Online
Hello @DearDiary1998, I will PM you shortly to assist.
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Vice Urban Decay Lipstick - no longer carried?
I am trying to buy "Vice Urban Decay Lipstick" ... it was on the site
yesterday, but today (1/18/18) there is a "product not carried" message.
Is Sephora no longer carrying this product?
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Re: Vice Urban Decay Lipstick - no longer carried?
Hello @dpt3, Here is our current selection of lipsticks in this range!
Is there a particular shade or other variance of this product that you
may be referring to? Sorry for my confusion! https://www.s...
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1 Reply
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Re: Vice Urban Decay Lipstick - no longer carried?
Hello, Yes, I was looking for the regular tube lipstick (as opposed to
the liquid). There were 113 color variations available on the site 2
days ago. Thank you!
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3days free shipping 8 days after placed order at 12just received shipping info n estimated delivery time is 23-24 Jan.(12days online shoppin
If the products do not ready for shipping or delivery why dont your
emailing me first ? Very upset
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1 Reply
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Re: 3days free shipping 8 days after placed order at 12just received shipping info n estimated delivery time is 23-24 Jan.(12days online shop
Hello @Anonymous, So sorry for any delay in our response via our Beauty
Community! I see that our Email team is currently assisting you! Thank
you for your patience while we work to resolve this for you! Cheers,
Richard
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Sephora play
if I remember correctly I filled out a questionnaire about skin hair
color etc. if that was the case where do I find to change it because my
play boxes have been full of stuff I wouldn't use but others are getting
things I would love to try
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1 Reply
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Re: Sephora play
Hello @kelforyanks, You can customize for Play! profile by following the
link below! You will see the "Customize Profile" tab on the left menu
bar! Hope this helps! https://www.sephora.com/play Cheers, Richard
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I didn’t receive 2x the points
Hello, I order a watermelon glow mask which said I would get 2x the
points 1/22 and i didn’t I waited some time to see if it would click in
but nothing happened -
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1 Reply
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Re: I didn’t receive 2x the points
Hello @ElisaDorian, Sorry about that! I'll send you a private message to
assist!
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2x points not applied
I ordered skincare products that qualified for 2x points but when I
check my account only 1x was applied
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1 Reply
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Re: 2x points not applied
Hello @GeorgianBayGirl, Sorry about that! The additional skincare points
are bonus points that may take up to 24 hours to appear on your account!
I can see that they've now been added! Sorry for the confusion! Cheers,
Richard
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Tracking says delivered but I don't have it
My email says my package was delivered at 10am but I dont have it. I
ordered this make up to use this weekend for an event and now I don't
know where it is. I also checked with my neighbors and no one...
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1 Reply
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Re: Tracking says delivered but I don't have it
Hello @VickyRRR, I will PM you shortly to assist!
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What is the issue with the warehouses?
My orders have been coming with the products either damaged or open. I
am missing items in the kits. I am not receiving samples. I am so close
to cutting ties with Sephora. These incidents are unaccep...
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1 Reply
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Re: What is the issue with the warehouses?
Hi @huskergirl11 I'm so sorry to hear about your recent order
experiences. I will send you a message for more information.
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shipping concerns
hello ~ i put my order in around 630a on the 16th. its still pending!?
why?? its ben over 48hrs. i am worried because i had issues in the past
with a product getting to me VERY late (2wks) because UPS...
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1 Reply
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Re: shipping concerns
Hi Prosecchoe, I'm sorry to hear about your experience! I'll look into
this for you and send you a message with more information.
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Order isn't shipping yet
I've placed an order on 15th January,2018 and the order isn't being
shipped yet.i'm out of country so can't make a call to track the order
.can you please recheck and confirm . Thanks
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1 Reply
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Re: Order isn't shipping yet
Hi @Anonymous, I will send you a PM for further assistance. Best, Zakiya
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No Samples, again..
Yay, you have us select samples at checkout, only to not include any...
again. If you’re out of samples, just put state that when it comes to
sample selection. This isn’t a one time thing, the past fe...
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Re: No Samples, again..
Hi @kawaiikai, I am so sorry to hear that you have not received your
samples! If you have not been assisted with this already, please send me
a PM for further assistance. Best, Zakiya
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ORDER STATUS: UNSUCCESSFUL AUTHORISATION
Hi! I placed an order on 18th December and I received confirmation email
right away. But then it got cancelled due to unsuccessful authorisation
without sending any email. I logined to check the order...
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Re: ORDER STATUS: UNSUCCESSFUL AUTHORISATION
Hi @Anonymous, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist. Happy Holidays, ❤️ Raquell
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RE: Re: ORDER STATUS: UNSUCCESSFUL AUTHORISATION
Hi Raquel! I've just sent you a message regarding this situation too.
Could you check and get back to me? Thanks a lot!!
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Order Delayed, Reward was Canceled, and Wrong Samples
Where do I even start? I placed my order on January 8th and I did not
receive it until January 15th, which doesn't really seem like that long
of a wait, but it is when you use your Flash 2 Day shippin...
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