ORDER STATUS: UNSUCCESSFUL AUTHORISATION

[Anonymous]

Hi! I placed an order on 18th December and I received confirmation email right away. But then it got cancelled due to unsuccessful authorisation without sending any email. I logined to check the order and found that it was cancelled. Then I placed another order again with the same CC and it was cancelled again! I tried the third time with another CC and billing address, but it was still cancelled due to same reason. I have been using the same CC and billing address for months and it has been working fine. I don't understand why all my recent orders got cancelled due to unsuccessful authorisation. I called my bank to check and they said my CC works fine. Can somebody help, please?

[RaquelBT]

Hi @Anonymous,

I'm so sorry to hear this. I'll be sending you a private message shortly to assist.

Happy Holidays,

❤️ Raquell

[Anonymous]

Hi Raquel! I've just sent you a message regarding this situation too. Could you check and get back to me? Thanks a lot!!