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200,273 Posts
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Re: I didn’t get my package?
Hello @Anonymous, I'm sorry to see this! Please send me a PM with your
order number so that I can further assist! Cheers, Richard
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My points aren’t showing up from my last purchase & my receipt is gone!
How do I go about getting my points added?
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Re: My points aren’t showing up from my last purchase & my receipt is gone!
Hello @MamaCrawford, Please send me a PM with any information you have
in regards to this transaction so that I may try my best to assist!
Cheers, Richard
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50 points to complete your profile
Hi, I completed all the steps to complete my profile ( post questions,
pictures blablabla ) but I never got those 50 points. It says I will get
50 bonus points if I complete my profile before September....
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Missing Items in Order
My most recent order arrived today and it’s missing an item that I
purchased. I was definitely charged for it and it shows up on the my
order when I look at recent purchases, but it is not accounted f...
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Re: Missing Items in Order
Hi @JacquelynS22! That doesn't sound good! Don't worry, I'm here to
help! Please send me a PM with this information and I'll promptly
assist! Cheers, Richard
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Still no samples ?
I haven’t received samples with my last two orders what do I do about
this? Is it even worth going through the trouble of trying to contact
sephora to get them ?
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How long for my order to be shipped?
I made an order at nearly 1pm est yesterday afternoon, and it is still
pending. I guess the reason that I'm a bit antsy about it is because 1)
the order is made up of mostly products from The Ordinary...
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Rarely rewards vs always on list rewards
Some of the rewards are not always on the list of 100 point. They show
up but dissapear after a few minutes. Does it mean that there is a lower
quantity of that rewards, so they cannot be always on the list, but
rarely show up?
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VIB welcome kit
Where can I get the welcome kit ? I just made an order that was
delivered Monday that qualified me for VIB. I never got a welcome kit. I
have visited the store after I made this qualifying purchase bu...
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Re: VIB welcome kit
Hi Jragon, Once you have qualified for VIB, you can pick up the kit at
your local Sephora Store https://www.sephora.com/store-locations-events
or you will be prompted to add the kit with your next pur...
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missing my points
I went to Sephora in square one and I got urban decay eyeshadow palette
and I didn’t got my points ? Can anyone help me fix that ?
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Re: missing my points
Hi @Popafady, I'm sorry to hear you didn't receive points for your
purchase! I just sent you a PM requesting for more info 🙂 Always, Danee
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Re: missing my points
Sry I give u wrong email the purchase was at square one for amount of
66$ before tax
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TERRIBLE Customer Service
Really terrible experience today. Placed an order for 4 Bobbi Brown
products - all showed as in stock when I placed my order and on the
order confirmation/receipt. Within 20 minutes, I needed to cance...
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Re: change my number
Hi AmyAnnMc, You should be able to change the phone number on your
profile after logging into your account. However, I am sending you a
message to help!
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order status
I'm using my uncles account to buy a few products and I used my $50
Sephora gift card. But after a few days my order status for my items
says "Unsuccessful Authorization". I am confused by what this m...
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Re: order status
Hello @JNG2017, So sorry for this. Looks like we were not able to
process your order for some reason. Rest assured, this transaction will
not post to your account and any pending authorizations on you...
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My points aren’t showing up
I just made a purchase in store and for some reason my points are not
showing up on my app or the purchase I made
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Re: My points aren’t showing up
Hello @SarahDawn94, So sorry to see this. Can you please send me a
private message with a picture of your full receipt so that I may look
into this for you? Cheers, Richard
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PLEASE HELP!
hi! I just recently became a VIB over the Christmas season, and got my
complimentary kit (free makeover, 10%off) and I miss placed it! Can I
get a new one?? What do I do???
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Gift Card 0$ Balance
Hi there,I have a gift card for 9.18$ that I combined with a 50$ gift
card and is now saying that the one with 9.18$ has 0$ balance. I went to
use the gift cards online and it showed the 59.18$ being ...
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Re: Gift Card 0$ Balance
Hello @AnikBanville, So sorry to see this. Are you dialing 1-877-SEPHORA
(1-877-737-4672)? I look forward to your reply! Cheers, Richard
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RE: Re: Gift Card 0$ Balance
Hello @RichardBT, yes I have been calling that number. Can I fix the
problem by going in stores?
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RE: Re: Gift Card 0$ Balance
Hello @RichardBT, yes I have been calling that number. Can I fix the
problem by going in stores?
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Re: RE: Re: Gift Card 0$ Balance
@AnikBanville, Our store locations would not be able to properly assist
with this issue. Please send me a PM with your gift card number(s) and
I'd be happy to look into this for you!
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sephora play waiting list
I would like to get on the waiting list for the sephora play. Can you
tell me who to email for that?
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RECEIVED DAMAGED PRODUCT 9 DAYS AGO
As you can see in my attached photos and on my original post, I received
a damaged product and would like it replaced. You’ve been out of stock
online, or else I would have ordered a new one myself, s...
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items returned to sender and are back on the way
Hey I ordered from Sephora a week ago and the items have been returned
to the sender. I believe it is because I wrote the wrong apt number 407
that doesn't exist instead of 107. However it seems that ...
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