wrong item sent

[xSinnocent]

i ordered becca's opal flashes jade highlighter... and thats what the box says.. but when i open it, its topaz flashes gilt. On top of that two of my orders got combined - which is fine... but i only got the samples for one of the orders.

[LaurieBT]

Hi @xSinnocent and @SapphireBlue8,

I'm so sorry about this! Kindly send me a private message with your order numbers so I can assist. I'll also share this information with our brand partners. Thank you!

- Laurie

[xSinnocent]

i tried to send you a private message but im not sure if it worked...

[SapphireBlue8]

The same thing happened to me! I ordered a Becca Light Chaser Highlighter in “Rose Quartz Flashes Seashell” which I just received today. The box packaging says Rose Quartz Flashes Seashell, but the product inside is a different shade - Champagne Dream Flashes Bellini. I am curious to know how this happened. Not sure how I can get the Rose Quartz Flashes Seashell now, it’s no longer available on Sephora website... So disappointed! ☹️