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201,082 Posts
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order
my order # shipped flash on Jan 16th, was scheduled to arrive Friday
19th per tracking. Never received package all though it claimed to be on
the way all day Friday. Checking in today no date or day or even update
is available.
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Re: order
Hi @3kmmoore, I'm sorry to hear you haven't received your package! I'm
going to send you a PM. Always,Danee
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Package Not Received
My tracker showed that my package arrived yesterday at 6:07 PM on
1/19/18, however, it never actually arrived. No package at my door or in
my mailbox. When I try to search the tracking number, it says
information not available.
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Re: Package Not Received
Hi @SarahD1567, I'm sorry to hear you haven't received your package! I'm
going to send you a PM to help. Always, Danee
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Re: Being a vib
Hi @Christiehill, @seidenable is correct! The monthly gift will come in
the form of VIB exclusive promotions that are typically advertised via
email. For this reason, I recommend staying tuned to your emails!
Always, Danee
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They email you a promo code for thr gift. However, you ha...
They email you a promo code for thr gift. However, you have to spend
usually $25-$35 dollars to use the promo code.
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Issue with my profile page.
When I try to go to my profile page, it says "This page is not currently
available". It's been this way for a few days now. Is there a reason
why? Will I have access to my profile soon? I've attached a screenshot
of what I'm seeing.
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Re: Issue with my profile page.
Hi @candyrivera! Please try clearing your cache as this should resolve
the issue! Please let me know if the issue persists. Always, Danee
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Card information
I'm trying to place an order and it keeps telling me that there's an
error but all my information is correctly put in.
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Re: Card information
Hi @Kelsie72195, I'm sorry to hear that! I will send you a PM to assist
you further. Always, Danee
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2018 Birthday Gift
How do I get my first ever Birthday Gift. I signed up for an account
early in Jan and my birthday came and went on Jan 13th. I thought I
would receive an email saying come get your gift but no email h...
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Re: 2018 Birthday Gift
Hi @Anne59! Happy belated birthday! We don't always send an email
regarding your Birthday Gift as it is not needed to redeem it. If you'd
like to redeem it in store, simply provide the Cast Member wit...
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Bought foundation that was wrong color
I bought a foundation and it’s waaaay to dark. Am I able to exchange it?
I really feel bad I don’t want it to be wasted but my skin is just to
fair for it. I thought by the description online it wasn’t made for
light skin but it defiantly is not.
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Re: Bought foundation that was wrong color
Hi @AllyAcosta, I'm sorry to hear the foundation you purchased isn't
working out for you! If you purchased this item online and you'd like to
exchange it in store, please be sure to bring your Order Invoice with
you. Thank you! Always, Danee
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Bought foundation that was wrong color
yes, you can return it. Sephora has a great return policy.
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Adding Beauty Insider Points After Purchase
The last two times I went to Sephora, their Beauty Insider system was
down, but the cashier said I could add the points online afterwards
using my receipt. I can’t seem to figure out how to do this. Any help
would be greatly appreciated!!
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Re: Adding Beauty Insider Points After Purchase
Hi @Anonymous I have replied to your private message regarding this.
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Shopping and Delivery
Hey! I ordered a couple things online on Sunday and I went to go check
the status of my order today and it says that it was delivered this
morning. However, I didn’t seem to receive the package nor wa...
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Foundation exchange
I recently purchased the Fenty foundation in a shade that seemed to
match me in the store lighting, but once I got home and wore it out in
natural light it was way too fair. I still have the receipt b...
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Amazing Customer Service
Tonight I received my order and the product leaked all over, I PMed
Customer Service and within an hour they responded. They offered me more
then I expected. Now I know why I love to shop at Sephora, ...
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Re: Amazing Customer Service
Hello @CorgiMommy, Thanks for your kind words! Fell free to PM and
available MOD if you need anything else in the future!
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Amazing Customer Service
I agree. I've only had a few issues and they were wonderful. I just
received the wrong eyeshadow pallet in the mail but it turned out that I
liked it more than what I ordered lol. So, I'm happy about that error
and am not complaining lol.
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delete my review put wrong pic
Hi can you please delete my review that i put for fenty beauty
foundation 260 , i posted the wrong picture , i want to delete and make
a new review with a diff pic !
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Re: delete my review put wrong pic
Hello @Kaycandles, I have removed your review. Please allow up to 24
hours for this to reflect on our website.
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Thank You!
I know this thread is for complaints and/or questions but I just wanted
to take a moment to thank Sephora for making a recent change. Two orders
ago, I did not receive my samples and was afraid with a...
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Re: Thank You!
Hello @SchylarR, Thank you for your kind words! I'm happy that we were
able to assist! Cheers, Richard
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Missing Item
I recently ordered a few a things online and didn’t recieve one of the
items in the box. The reciept counts it, but I thoroughly checked every
nook and cranny of the box and the item is not there, what do I do now?
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Re: Missing Item
Hello @keanik, Sorry about that. Can you please send me a private
message with your order number? I'd be happy to assist! Cheers, Richard
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Beauty IQ?
How can I change my Beauty IQ shade/number, when I hit edit it only
gives an option to add a number?
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Re: Beauty IQ?
Hello @TiffTee, At this time, you cannot modify your default colorIQ
match. You can add additional colors. I apologize for this
inconvenience.
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samples
This is the second time that I haven't received my samples... if they
are out of stock, then it should reflect that online.
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Free Samples
I received my order today but none of the free samples I chose were in
it and there weren’t any substitutions either. It was very
disappointing!
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Adding Beauty Insider Points from a Receipt
Hi! I need help getting my points onto my account from the receipt. I
didn't have my card with me when I made the purchase, and the cashier
told me I can enter my points from my receipt, but I can't figure out
how! Please help!!!
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Re: Adding Beauty Insider Points from a Receipt
Hello @stujess, I'd be happy to assist! Please send me a private message
with your registered email address/BIC card number and a photo of your
full receipt! I'll take care of the rest! Cheers, Richard
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Why though.
I had a mishap a couple of weeks ago at the store that involved being on
the phone with customer service for approx two hours.. at the store!
Iwas supposed to receive a credit. Nope. I called, receive...
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