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Post in Customer Support

Sephora is using Lasership for flash shipping and they are why your orders are cancelled!

Unfortunatly Sephora has switched their flash shipping to a company named Lasership. They are terrible perhaps the most hated company in the shipping industry. They use independent contractors to deliver the packages so you are at their mercy. Sephora also contacted me after I complained and told me they are having shipping issues. I believe this is why they are cancelling so many orders. They pay Lasership per package and I don't think they can keep up with the volume. They have a certain amount of packages they can take and that is it. Therefore our orders with Sephora keep getting cancelled. Amazon uses them for their one day shipping and I purposely order 2 day or more so they don't get their hands on my packages. Maybe the answer is to use the standard shipping with Sephora which still seems to go through UPS.

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