Someone know anything about this? Please help, thank you ❤️

[svnteriv]

I didn’t receive my receipt for my online order and I need to return a product.. what can/should I do?

[RaquelBT]

Hi @svnteriv,

I'm sorry to hear this! You're able to return or exchange an item you've purchased online within 60 days (30 days in Canada) of the original purchase date. Since you do not have a receipt, a Cast Member in store can look up your online order for proof of purchase.

If you'd like to return by mail, you can do so by entering your order number here > www.sephora.com/returnlabel. Please feel free to private message me if you have any questions! 🙂

Best Regards,

❤️ Raquel