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201,085 Posts
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RE: SHADE MATCH
I know I go to my beauty account or profile and when I hit color IQ to
edit it says type in color IQ code or number or something
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Re: SHADE MATCH
Hi @quisty, Thank you for your interest in Color IQ. You can find
foundation and concealer matches as well as find your IQ number by using
the Color IQ tool. Warm Regards, Penelope
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RE: SHADE MATCH
Also, ive been matched like a month ago and two months ago so I know it
has to be in the system or something. Unless I have to get matched every
time?
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Re: RE: SHADE MATCH
Hi @quisty, You do not have to get matched every time. I find it easier
to use the Color IQ Tool if you have a foundation that is sold in
Sephora and matches you now. The Color IQ Tool will match you ...
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RE: Re: RE: SHADE MATCH
I just don’t know how to use the color IQ tool. When I edit my beauty
profile and hit color IQ it wants me to type a number in and yes I have
foundations that are sold at Sephora that I bought at Sephora that match
me
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My order is still in progress?
Hi, I ordered some items on Friday morning and the order is still
showing as "in progress". This shipping delay has been happening for a
while now. Just wondering what the hold up might be.
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Re: My order is still in progress?
Hi @HGridley, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
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No Samples
This is my first time ordering online. I was super excited about getting
my package on the mail but was rather disappointed when it didn't have
any samples. Is this common? I figured they would substitute any that
were out of stock.
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Re: No Samples
Hi @Nicole160, I'm sorry that samples were not included in your recent
order! Please send me a private message with your order number for
assistance. - Laurie
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RE: No Samples
They do this to me all the time !! then they give you points if you call
in to compensate But then when you order something to redeem the points
they tell you the point redemption item is out of stock...
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Play pass on out of stock items?
I'm looking to buy item #1944206 but it's out of stock in my area (zip
code 75074). I wanted to use my first play pass on this item. Would it
be possible to claim my play pass points on this purchase?...
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Link VIB card to online account
I can't link my VIB card with my online account. Can somebody help me
with that? Thanks!
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Re: Link VIB card to online account
Hi armmm, You will not be able to link your accounts on your own
however, I am sending you a message to help!
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1 day flash shpping
if i order product today, would i get them by tomorrow? or does 1 or 2
day flash shipping not worth it?
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Re: 1 day flash shpping
Hi @jozyjo11, We do not offer overnight shipping at this time. FLASH 2
Day and 1 day shipping can take 1-2 business days to process before
being shipped. Please check out this link for more info: Warm Regards,
Penelope
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RE: 1 day flash shpping
Their shipping is constantly delayed . I have two day shipping and i get
it on day 6-7 . They claim it’s 1-2 days to processing and then 1-2 days
for delivery. They’re closed on weekends and holidays....
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Re: 1 day flash shpping
Hi @jozyjo11, If you place your order today before 12PM PT with our
Flash 1 Day shipping method, it'll process and ship today and should
arrive tomorrow. For more information regarding Flash shipping ...
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THIS KEEPS HAPPENING!!!
This is really starting to frustrate me!!! I picked out an item put it
in my cart and bought it. As usual, I get the order confirmation email
later that day. Then, the NEXT DAY I get another email say...
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RE: THIS KEEPS HAPPENING!!!
This happened to me as well and i call in and get the same bs response
“I’ll forward the feedback” i told them they did that last time and it’s
not resolved STILL all month. I was told to contact them...
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Re: THIS KEEPS HAPPENING!!!
Hi @Shosh85, I sincerely apologize about this and I understand how this
is frustrating. I appreciate your feedback and I'll be sending it to the
appropriate department to make future improvements. Als...
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I've only got 5 samples for my last 10 orders
and 3 of them are totally different from what I chose and 2 of them are
for guys.Yep, I've actually counted them because Sephora has never sent
me 3 samples since last October. and this year they usua...
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RE: I've only got 5 samples for my last 10 orders
They ALWAYS do this !! They’ve done it to me with most of my orders this
month. I’m SO frustrated with it. I’ve reached out time and time again.
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Re: I've only got 5 samples for my last 10 orders
Hi @Anonymous, I'm really sorry to hear about this! I'm going to send
you a private message to assist you further. Always,Danee
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RE: No samples, really wanted to try
They don’t care. Just like delayed shipping or when you ask for samples
in store. They just don’t care.
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SAMPLES
I am extremely upset due to the fact that my three samples did not
arrive with my package. I don’t understand why sephora has not been
keeping up with samples and staying true to their customers, but ...
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Re: SAMPLES
Hi @gabsykitkat, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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RE: SAMPLES
They’re liars that’s why. They don’t always give the samples as
promised. They “compensate” with fake points that we never get to redeem
bc the items are always out of stick. By the way flash two day shipping
takes up to a week sometimes!
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rouge gift
I was wondering if it were possible to get the gift for becoming a rouge
member when you place an order online Thanks
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Re: rouge gift
Hi @Chick14, Once you've qualified for Rouge status, you should be able
to redeem the Rouge Welcome Gift in the "promotions" section at
checkout. If you're still unable to redeem this, please send me ...
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Re: rouge gift
Hi @Chick14, I am sorry to hear that you are unable to view your welcome
gift in the Rewards Bazaar. I will send you a PM for further assistance.
-Zakiya
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Re: Huda #fauxfilter
Hi @Allymarye, We're actively working hard to restock all of our Huda
Beauty #FauxFilter foundation shades in stores and online! We currently
do not have a set restock date but I recommend adding your...
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Wrong Shipping Address
Help, I literally just placed my order, XXXXXX, minutes ago. The address
is incorrect! I'm very disappointed that there is no actual way for me
to change the address on my own. I sent an email, and I'...
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Re: Wrong Shipping Address
Hi @SuchaVampire, I wanted to let you know, I took out your order number
on this post for security purposes. I'll be sending you a PM shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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