Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Customer Service Help::My Box says Shipped however I have not received anything?

My Box says Shipped however I have not received my Play Box. when I look up the tracking information it says it is awaiting package? can someone assist me with this please

Re: Customer Service Help::My Box says Shipped however I have not received anything?

Hi @Momoftwins1231

 

PLAY! by SEPHORA boxes typically will arrive within a three to five business day time frame around the 20th of every month. Please send me a private message with your email address if this does not arrive by the end of the week. Thanks!

 

Best, 

Mali 

Conversation Stats
  • 1 reply
  • 84 views
  • 1 Hearts Given
  • 2 Contributors
testing