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200,274 Posts
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Re: No Email Confirmation
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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Re: sephora play
Hi @whitneealex, I will send you a message to provide further
assistance. Warm Regards, Penelope
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Birthday Gift
I totally forgot to redeem my birthday gift (dec 31), I'm wondering if
it's possible to backtrack?
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Re: Birthday Gift
Hi @mschubbs, I'm so sorry to hear this. I will send you a private
message. Warm Regards, Penelope
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2X skincare
When we get 2X it looks like it doesn’t add up to get my rouge status
faster. Am I right? So it’s just to get bazar stuff?
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Points have nothing to do with status. Rouge can only be...
Points have nothing to do with status. Rouge can only be achieved by
spending $1000 in a calendar year. The points we earn on purchases can
be used on products and experiences in the rewards bazaar.
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what's up with shipping ?
I am rouge ..placed an order Thursday and Saturday still sitting. makes
me mad. I ordered today from ulta and already have shipping. smh. what's
th4 point of rouge.
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RE: what's up with shipping ?
Same.. my Ulta orders are due tomorrow and the other one on Thr.. My 2
Sephora orders from the other day.... still sitting and waiting.....
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@BreBreezy, boxes ship around the 20th of each month.
@BreBreezy, boxes ship around the 20th of each month.
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how to redeem points from receipt
Hello, I purchased some products in a store today and was told I could
redeem points with my receipt, but I cannot figure out how. I realized a
lot of people have asked this question, but I didn't fin...
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RE: how to redeem points from receipt
This happened to me I just had to call them and they did it for me right
then and there
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Arrived Damaged- Kat Von D Shade + Light Quad
Product arrived today in this condition. I was disappointed to open my
package only to discover that the quad had been ruined in transit. I
would like to exchange for an undamaged one (If need, I can schedule to
take it to a local JCP)
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Re: Arrived Damaged- Kat Von D Shade + Light Quad
Hi @Anonymous, I am SO sorry to see your palette arrived in that
condition! Please send me a PM with your order number so I can help.
Thanks!
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Order arrived damaged
Can't seem to bump up a message. Hi! My latest order arrived yesterday,
damaged. I took a picture of the pallet. One of the squares looked
completely exploded.
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Re: Order arrived damaged
Hi @Anonymous, I am so sorry to see that your palette arrived in this
condition! I will send you a PM for further assistance. Best, Zakiya
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you can return it at a sephora for a replacement or call...
you can return it at a sephora for a replacement or call customer
service and they will ship a new one.
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Orders keep arriving with no samples
I’m a Rouge beauty member and the last 3 orders I placed came with no
samples. Additionally, I placed an order during the 20% sale in November
and saw in the recent orders tab that shipping wouldn’t b...
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Re: Orders keep arriving with no samples
Hi @slclala, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Tracking says street number is wrong but isn't
For two of my orders, the delivery status says that my shipping address
was wrong but I've had Sephora packages sent to that address before
without a problem. I've double and triple checked the addres...
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Re: Tracking says street number is wrong but isn't
Hi @balencyahga, This sounds frustrating and I'm very sorry for any
inconvenience this may have caused. Please send me a private message
with your order number and I'll be happy to take a look. - Laurie
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Beauty Insider Points
I made a recent purchase on Janurary 11th and I haven’t gotten my points
updated to my account. The lady asked for my name and date of birth but
I haven’t gotten my points to my account.
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Re: Beauty Insider Points
Hi @x0abigail, I'm sorry to hear this! Please send me a private message
with a clear photo of your receipt and I'll be happy to assist. - Laurie
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I went to the store yesterday and purchased over $100 worth of products and did not receive the samples I was sent via email.
Why is is every time the employees never went to give out the samples
when asked?
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Re: I went to the store yesterday and purchased over $100 worth of products and did not receive the samples I was sent via email.
Hi @XOVenus, Our samples vary from store to store! I sincerely apologize
you did not receive samples in stores that were on your email. You're
able to ask Cast Members for samples of any available pro...
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Re: I went to the store yesterday and purchased over $100 worth of products and did not receive the samples I was sent via email.
Hi I did ask and the girl told me she had none yet when I looked across
to the next cashier that employee was giving the customers a few
samples. It’s not the first time this has happened. Also when I...
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No more samples or return labels?
My last two Sephora purchases (one before Christmas and one after) have
both not included any samples or a return shipping label. Anyone else
had problems with this? Hoping this was just an oversite b...
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Re: No more samples or return labels?
Hi @PixieVixie We no longer include return labels with orders, but you
should receive samples with your orders if you select them. I will send
you a private message for more information. Return labels...
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Re: No more samples or return labels?
My January 6 order didn’t include any samples or return label either 😞
I’d be fine if the samples weren’t even the ones I chose, but no samples
at all? Very disappointing.
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Re: No more samples or return labels?
Hi @amyrm & @ezzie, I'm so sorry to hear this! You can create free
return labels here > www.sephora.com/returnlabel. If you need assistance
with your missing samples, please PM me your order numbers. Thank you.
🙂 Best Regards, ❤️ Raquel
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No, it's not just you, my last 4 orders haven't had sampl...
No, it's not just you, my last 4 orders haven't had samples even though
it's says shipped on the my recent orders. I've seen lots of posts
lately with the same issue. Sephora need to discontinue the o...
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Order samples
Just curious about selected samples not being included with orders -
I’ve placed 4 orders in the last month and haven’t received the first
sample.
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Re: Order samples
Hi @JAClam, I'm sorry to hear this! I'll be sending you a PM shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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