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201,107 Posts
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Re: @MaliBT my app is buggy also this past week
@GG84, What type of device are you on and which version? -Mali
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Re: @MaliBT my app is buggy also this past week
@MaliBT I'm on an Android and I have the newest version
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Re: @MaliBT my app is buggy also this past week
@GG84, I just spoke to another Mod who had the latest Android and she
stated that she updated the Sephora app a couple days ago and it's
working fine now! Do you have the latest Sephora update downloa...
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Same. Also when I tap on today's "The Daily", it keeps cl...
Same. Also when I tap on today's "The Daily", it keeps closing my app.
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Customer Service Help::My Box says Shipped however I have not received anything?
My Box says Shipped however I have not received my Play Box. when I look
up the tracking information it says it is awaiting package? can someone
assist me with this please
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Re: Customer Service Help::My Box says Shipped however I have not received anything?
Hi @Momoftwins1231, PLAY! by SEPHORA boxes typically will arrive within
a three to five business day time frame around the 20th of every month.
Please send me a private message with your email address...
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Are there any plans to update the app for the iPhone X?
The latest version only supports Touch ID, no Face ID support.
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Re: Are there any plans to update the app for the iPhone X?
Hi @caoillanm, We don't have specifics at this time. Please stay tuned
in your app store for Sephora app updates. Thanks! Best, Mali
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Re: Rewards are Junk
Hi @Anonymous, Thank you for your feedback! I will share this with the
appropriate teams. Best, Mali
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Sephora in France
Hello there, I am traveling to Paris in February, and my only question
here is that do my points count in there as well? Do I have the ability
to add points as I shop in another country than USA and online?
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Re: Sephora in France
Hi @Anonymous, Sephora Loyalty Programs differ from country to country.
Purchases in other countries would not count towards your Beauty Bank
and your Year to Date Spend under your Beauty Insider acco...
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missing samples
I received a recent online order and was looking forward to trying a new
product. I understand some may be out of stock but i didn't receive any
samples. I have emailed customer support but i only get...
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VIB monthly gifts
I qualified for VIB in December and haven’t been getting my emails for
monthly gifts. I keep hearing that people are supposed to get emails. My
email settings show that I should be getting emails. Is that normal?
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Re: VIB monthly gifts
Hi @iamnotjillian, Thank you for your feedback! I will share this with
the BI Teams. Please continue to stay tuned via email for updates. 🙂
Best, Mali
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Flash Shipping...?
I have flash 2 day shipping...except i NEVER get my products on time.
Most of the time, it says "delivered" on the 2 day mark...and then
actually arrives 3 days later which would be 5 day shipping. I ...
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Re: Flash Shipping...?
Hi @Arlyana, Sorry for the trouble! I'll send you a private message so I
can look into this for you. 😉 Best, Mali
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No notification about cancelled order with same day pick?
I placed my first order with same day pick up for the Sephora fave combo
skin set. This items sold out very quick online. I was so happy that my
local stand alone store had it. I purchased two sets. T...
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Re: No notification about cancelled order with same day pick?
Hi @KNC24, I'm sorry to hear you weren't notified for your cancelled
order. The transaction amount from Sephora.com that you're seeing on
your credit card account is a temporary authorization from the...
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RE: Re: No notification about cancelled order with same day pick?
@RaquelBT thank you for your response. I was able to confirm inventory
via phone the following day. They app also confirmed availability. I
went to the store after having the item placed on hold. When...
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Gift card balance missing
I tried to place an order with my gift card, the page shows "there is an
error." I didn't find this order in record so I tried to order it one
more time, but this time my gift card balance showed that...
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How do I find out who my followers are?
I’d like to know how I find out who my followers are so that I may
follow them back. Thank you!
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Review never posted
I’m kind of suspicious after what I’ve just experienced. I posted a less
than stellar, but detailed and appropriate review of a trending product
(herbivore rose cloud cream) that had 99% “would buy ag...
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Forgot to add a promo code in order
I placed an order online last night and forgot to add the VIB rouge
promo code for the glamglow gift. Is there anyway I can add this?
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Re: Forgot to add a promo code in order
Hi @hollz14, I will send you a private message to provide further
assistance. Warm Regards, Penelope
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What would my color IQ be if I wear the shade Sand in the Too Faced Peach Perfect foundation?
I am trying to figure out what my shade would be in the new NARs
foundation as well as a few others. If it helps I have golden yellow
undertones
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RE: What would my color IQ be if I wear the shade Sand in the Too Faced Peach Perfect foundation?
Easiest way to find out would be to take the color iq test on Sephora
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january 2x for other products.
I feel I should get the 2x reward points for my other purchases as well.
if all th e samples and giveaways are skincare products, I am not
interest.
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Re: january 2x for other products.
They do other double/triple point events throughout the year. Sometimes
it's on fragrance or on all purchases. January's event just happens to
be skincare.
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Why does a Mod ask me to DM them with my order number for assistance then delete a thread?
Yesterday I posted on a thread about how I had tried to redeem 700
points and a promo code in one order, then it was canceled. I placed a
second order a few days later and tried to redeem 100 points a...
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Re: Why does a Mod ask me to DM them with my order number for assistance then delete a thread?
Hi @nelleshoegirl I'm so sorry you weren't assisted with this. I'll look
into this and send you a message with more information.
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Re: Why does a Mod ask me to DM them with my order number for assistance then delete a thread?
Thank you. Another mod has reached out.
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Points to Rouge - $10 Sephora Play ?
My dollar spend towards my 2019 to Rouge is $10 off. Is my Sephora Play
spend not counting towards that? That’s the only thing I can think of
that would throw it off exactly $10.
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RE: Points to Rouge - $10 Sephora Play ?
I’m having this exact same problem! My spend amount is exactly $10 off,
and I’ve emailed with customer service, and they’re arguing with me. I
don’t know how they’ve decided 10+62+19+22=103 because it...
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Re: Points to Rouge - $10 Sephora Play ?
Hi @Mindy0520, I can look into this for you. I will send you a private
message soon. Best Wishes, Janean
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RE: Re: Points to Rouge - $10 Sephora Play ?
Hi Janean! I hope your day has gone well! I don’t know how to private
message but I saw your private reply. I’ve spent $10 this year than what
was in your message. That’s why I’m confused and posted t...
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