Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,108 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Broken NARS Orgasm Lipstick Sample in Play! Box
Hi @ayankah, I am so sorry to hear that one of your PLAY samples arrived
broken. I will send you a PM for further assistance. Best, Zakiya
1
0
| 1 Hearts |
0 Replies
|
|
Samples
So... I just recieved an item that I bought on here.. I also picked out
3 samples that I did not recieve with it.... I'm so confused right now.
My question is why have me pick out samples if I'm not gonna recieve
them?
0
3
| 0 Hearts |
3 Replies
|
|
Re: Samples
Same thing happened to me. I got the items I ordered and the products I
redeemed with my reward points but no samples. 😞
2
0
| 2 Hearts |
0 Replies
|
|
Re: Samples
Hi @Anonymous I'm sorry to hear that you didn't receive samples with
your order. I will look into this for you and send you a message with
more information.
0
0
| 0 Hearts |
0 Replies
|
|
Re: Samples
The same thing keeps happening to me. I have ordered two different times
and both times I did not receive the samples.
3
0
| 3 Hearts |
0 Replies
|
|
Out of stock after order
I placed an order the other day and I was wondering when it would
arrive, so I went to track my package and it says the order is
"pending." When I went to view the items I ordered, some say they are
n...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Out of stock after order
Hi @BriannaMaloney I will look into this for you and send you a message
with more information.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
3 Replies
| |
| 0 Hearts |
2 Replies
| |
|
Re: Reward points by the end of the year
I had read that members were posting on that. On another note. I had
place an order several months or several orders prioir and the samples
and one 100 points item i ordered was not recieved. I even got an email
apologizing.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Reward points by the end of the year
@Olivia1288 I'm not sure what your referring to about the end of the
year rewards points, but I'm sorry to hear that you didn't receive your
samples or reward on one of your past orders. I will send you a message
for more information.
0
0
| 0 Hearts |
0 Replies
|
|
Samples
As a VIB member, I'm pretty frustrated because I didn't receive any free
samples in my last order. Why do you have me pick three samples at
checkout? To let me down? I understand if certain things sel...
2
1
| 2 Hearts |
1 Reply
|
|
Re: Samples
Hi @MeghanAudrey I'm sorry to hear that you didn't receive samples in
your order. I will look into this and send you a message with more
information.
0
0
| 0 Hearts |
0 Replies
|
|
status: cancalled
(it won't let me edit the title to cancelled...) i just checked the
order from this morning and i spent 100 points on the versace perfume.
But now its saying cancelled but my points are still gone... ...
0
1
| 0 Hearts |
1 Reply
|
|
status: cancalled
ok i got my points back. but it's ridiculous to have rewards still
showing as available when they are gone and to not email people when
parts of orders are cancelled. Now if i want to redeem my points...
0
0
| 0 Hearts |
0 Replies
|
|
Thank you for the great service!
Hi Sephora team, Thanks so much for your dedicated job! Appreciate it☺️
1
0
| 1 Hearts |
0 Replies
|
|
My online Orders
Does anyone else ever order from Sephora and never get the samples they
ask for. I'm really ticked off because not only don't I get the samples
that I asked for I don't get any. I placed two orders 3 ...
2
5
| 2 Hearts |
5 Replies
|
|
RE: My online Orders
I’ve already started shopping with Ulta. Sephora has bumbled my past
orders. I’m sick of them.
1
0
| 1 Hearts |
0 Replies
|
|
Re: My online Orders
Hi @NeekyBabe and @Roih22113, I'm so sorry about this. Thank you for
sharing these experiences with us. Please send me a private message with
your order numbers and I'll be happy to assist further. - Laurie
0
1
| 0 Hearts |
1 Reply
|
|
Re: My online Orders
I did message you. Thanks LaurieBT wrote:Hi @NeekyBabe and @Roih22113,
I'm so sorry about this. Thank you for sharing these experiences with
us. Please send me a private message with your order numbers and I'll be
happy to assist further. - Laurie
0
0
| 0 Hearts |
0 Replies
|
|
RE: My online Orders
They always do this!! Then when you redeem the points they charge you
for the merchandise and claim that the point redemption item is out of
stock and their 2 day shipping is a lie as well. I get ship...
3
1
| 3 Hearts |
1 Reply
|
|
Re: RE: My online Orders
I keep saying I'm going to switch to Ulta. I order from them sometimes
but really focused on Sephora.
0
0
| 0 Hearts |
0 Replies
|
|
Birthday Gift
Hey, can anyone let me know whether I have to be present to collect my
birthday gift in-store? I'm considering sending a friend to get it for
me.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Birthday Gift
Hi @Anonymous. You will most likely will have to pick it up. I suggest
calling the store to see if they are able to accommodate you. Thank you.
Best Wishes, Janean
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
2018 Birthday Gift
I placed an order yesterday and also selected the birthday gift ("Bumble
& Bumble Shampoo & Conditioner Set"). I received my Shipping
Confirmation today. It lists the item I purchased and samples. How...
1
1
| 1 Hearts |
1 Reply
|
|
Re: 2018 Birthday Gift
Hi @KAREN118, I can look into this for you! I'll send you a private
message. 🙂 Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
play by sephora
I just joined play with s ephora and it won't let me update my profile
is there a reason why?
0
1
| 0 Hearts |
1 Reply
|
|
Re: play by sephora
Hi @chikahearts, I will send you a private message so that I can look
into this for you. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Price Adjustments
Hello! I bought an item a few weeks ago and just saw it go on sale. I
was wondering if Sephora gives price adjustments rather than having to
return and reorder the item?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Price Adjustments
Hi @bbyjoie, I will send you a private message in regards to this.
Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Combining two Beauty Insider Accounts
Hi, I have one normal BI accounts and one VIB Insider account and I was
hoping to combine the two so I can use both points because I really only
use one account. Can you help me with this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Combining two Beauty Insider Accounts
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
No samples
My last online order came with no samples. Pretty disappointing, never
had this problem before. I could have just gone to my local store for
the product 😕
0
1
| 0 Hearts |
1 Reply
|
|
Re: No samples
Hi @vansanch, I am very sorry that you did not receive your samples. I
will send you a private message so that I can help you with this.
Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Did not receive 3 free samples for 2 online orders
I received two orders today and neither included the 3 samples chosen
and displayed in the order information.. I’ve had this happen a couple
of times before, but when two orders come in late (took fiv...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Did not receive 3 free samples for 2 online orders
Hi @girlfriend25, Oh no! I'll send you a private message to assist you.
Best, Mali
0
0
| 0 Hearts |
0 Replies
|
|
Bug with the Sephora app.
Hi I currently have a problem with the app on my cellphone. I want to
rewiew an item and the app wont stop closing. It says the app just stop
working.
4
10
| 4 Hearts |
10 Replies
|
|
Re: Bug with the Sephora app.
Hi all, Sorry for the trouble! I will report the issues. Please make
sure you have the latest app version and your device updates are
current. Thanks! -Mali
3
7
| 3 Hearts |
7 Replies
|
|
Also, when I want to write a rewiew or read rewiews it is...
Also, when I want to write a rewiew or read rewiews it is always say
REFINE and it immediatly shuting down or I'm not able to read or write
the rewiew...
0
0
| 0 Hearts |
0 Replies
|
