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Post in Customer Support
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Day 5

I placed my order on 2/2/18 and I haven't seen any update. It hasn't even shipped. This is my first online order and it's not looking so good for the future. I'm concerned.

Re: Day 5

Hi @isntshelovely87,

 

I'm going to look into this for you and send you a PM shortly to assist. 🙂

 

Best Regards,

 

❤️ Raquel 

Re: Day 5

Shipped since I posted this.  Resolved. 

RE: Day 5

Sometimes Sephora is slow...did you get two day shipping? I’ve ordered two day shipping and it will arrive up to five business days later. I think it’s because it might take a few days for them to pack and ship the products. If you haven’t, I’d wait at least another day before getting too worried.

Actually I did. And it's been five, going on six days. I...

Actually I did. And it's been five, going on six days. I know it takes time to ship but not that long. It should not still look the same way as the day I submitted the order for sure.
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