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201,096 Posts
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Re: Why is there no sale section in Sephora stores??
Hi @jromo, Generally speaking, sale items are available online and
in-store while supplies last. I recommend contacting your local Sephora
store directly for information regarding sale items in-store. I hope
this helps! Best regards, Laurie
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cancel the order
Hi!!! I placed an order and realized that it would be shipped the 26th,
my plane leaves the 25th, since I DON'T live in the USA I need an
immediate order cancellation! Please help.
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Re: cancel the order
Hi @Anonymous, I am sorry to hear this! So you are aware, we are unable
to cancel or modify orders once they have been placed and we apologize
for the inconvenience this may cause. I will send you a P...
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Re: cancel the order
Hi @Anonymous, I removed your order number for security purposes, and
I'll send you a private message to assist shortly. Best, Laurie
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ABH DIPBROW cracked
Hi everyone, I just received the ABH Dipbrow Pomade today I ordered
online. But it is cracked when I opened it. The crack is around the side
of the container. Is that natural? Can I just go to a Sepho...
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Re: ABH DIPBROW cracked
@ZiYuH, I am sorry that your item arrived in that type of condition. I
am sending you a message now!
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Do you just reship returned items? I’m honestly quite upset! My recent order of bareminerals Prime Time primer arrived Monday. I just opened
It to use today, kept pushing to make it come out but nothing came out.
I thought well maybe the pumps just broken, so I unscrewed the lid and
the whole bottle is almost empty!! I swatched a bit of wh...
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Re: Do you just reship returned items? I’m honestly quite upset! My recent order of bareminerals Prime Time primer arrived Monday. I just ope
Hi @amyrm, I'm so sorry about this, and thank you for bringing this to
our attention. I'll take a look, and will send you a private message to
assist. Best regards, Laurie
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Addition to online order
Hi, I just placed an order today, is it possible to add an item to that
existing order? Really do not want to have multiple packages. Thanks for
any assistance possible ❤️
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Re: Addition to online order
Hi @MakeupNewbieTnT, I apologize that we are unable to modify orders
once they are placed. If you would like assistance with placing a new
order, please contact us by phone at 1-877-Sephora (1-877-737-4672).
Thank you! Best, Laurie
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Dear mods, a thank you from me to you.
Hey everyone, including mods! I just wanted to stop and take a minute to
share my experience and thank you. And I hope you take a minute to read
a happy response as you do the negative ones too! I hav...
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Re: Dear mods, a thank you from me to you.
Hi @Anonymous, Thank you so much for this post! It definitely made our
day. 🙂 Please never hesitate to ask one of us if you need assistance
with anything! I hope you have an amazing rest of your day! Xx Best
Regards, ❤️ Raquel
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Re: Dear mods, a thank you from me to you.
Hi @Anonymous, You're so sweet for this post! Thank you for being part
of our awesome beauty community. We are always happy to help 🙂
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RE: Re: Dear mods, a thank you from me to you.
You guys always make me feel appreciated and I want you to know that
you’re appreciated too! Thank you so so much for doing so much, and so
many good things for all of us! You’re amazing and beautiful people !
Xoxoxo ❤️
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RE: Re: Dear mods, a thank you from me to you.
Aw you’re welcome !! Thank you for doing what you do best! And always
being there for us! You’ve made my time here at Sephora the best it
could possibly be and I will stay true and always shop here fi...
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Re: Dear mods, a thank you from me to you.
Hi @Anonymous, Thank you so much for taking the time to share this
feedback with us. We are happy to provide assistance, and your feedback
is truly appreciated. 🙂 Many thanks! Warm regards < 3 Laurie
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RE: Re: Dear mods, a thank you from me to you.
Awww you’re welcome! Thank you so much for taking the time and reading
this! You guys really are amazing and I’ve had a better experience her
with Sephora than I have with any other online website ! T...
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"For your own security and protection, we have cancelled your order"
I have tried to buy three times with different credit cards from Brazil.
At the moment we confirm the payment , in all cases it was rejected with
this Legend: For your own security and protection, we ...
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Re: "For your own security and protection, we have cancelled your order"
Hi @Anonymous, I can look into this for you! I'll send you a private
message to assist you. Best, Mali
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Coupons
Does anyone know if there are any promo codes or coupons for a
percentage off coming out soon for beauty insiders or just in general
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Re: Coupons
Hi @EffieKol, For current promo codes I would check the Beauty Offers
section on the site here > http://seph.me/2pv10PC. For all other
promotions and offers please stay tuned via email. 😉 Thanks! Cheers,
Mali
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Promo codes
What is the promo code for the weekly wows?! I want to get a few lip
masks and some other things and cannot find it
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Re: Promo codes
Hi @Anonymous, Our Weekly Wow deals do not need a promo code to have the
discount applied, as the discount is already applied and deducted in the
sale price. Thanks!
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Order returned to sender
I placed an online order a few days ago whose shipping information was
just changed to say "Item being returned to sender. Incomplete address."
Will this order be re-delivered? I think it might be bec...
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Re: Order returned to sender
Hi @Marjoram, I am sorry to hear this! Regretfully, once an order is
returned to sender we are unable to intercept it and we apologize for
the inconvenience. Please send me a PM with your order number so I can
further assist you with this. Thanks!
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No samples in online order
Hi, I just received my order and I did not receive the three samples I
ordered. The order confirmation I have from Sephora does list the 3
samples, but my final order in the box does not include them....
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Re: No samples in online order
Hi @lilyleaf, I am so sorry to hear your order arrived without samples!
I'm going to send you a PM now so I can help. Thanks!
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Missing Samples in my Order
I didn't get my samples I selected with my order. I was so excited to
try the products I selected and they weren't there even though they are
listed in my order summary.
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Re: Missing Samples in my Order
Hi @Anonymous, I'm so sorry that your samples were missing from your
order. I'll send you a private message shortly to assist. Best, Laurie
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RE: Re: promo?
Send me a link too plz ?? I also am not able to get my free 2Day
shipping for Rouge.... Any advice ?? I've been putting off a order
trying to straighten it out. Thanks
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Re: RE: Re: promo?
Hi @lale, I've moved this post to the Customer Support thread, and I'll
send you a private message to assist shortly. 🙂 Best, Laurie
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Luxe samples
What's going on? The promo was 5 Luxe samples with your order I receive
my order and there is only 1 sample in the box. This has been an ongoing
issue with every order that I have placed since around ...
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Re: Luxe samples
Hi @JaeRock, I'm so sorry that you did not receive all of your samples,
and I understand this can be disappointing. I'll take a look now, and
I'll send you a private message to assist shortly. Best regards, Laurie
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Birthday Reward
Hello! I never received my birthday reward in stores because they said
they were out of the product, is there any way that I can receive it
with my next online order?
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Re: Birthday Reward
Hi @amethyst26, I'm sorry to hear this! You're able to add your birthday
gift to any merchandise order by adding it from our Rewards Bazaar here
> https://www.sephora.com/rewards. If you're unable to ...
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Link Beauty Insider Card
Need help linking my beauty insider card to my online account. I've had
the card for years but it doesn't seem to be linked to any of my email
addresses. I've only ever made in-store purchases, so it'...
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