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200,670 Posts
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Re: Damaged Product
Hi @sueeelan, Oh no! I sincerely apologize about this. I'll be sending
you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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My sephora order.
So this is happening AGAIN but worse. I pay for two day shipping. I
placed an order LAST MONDAY and here it is this Monday and it says it’s
supposed to be here today. It’s going to be a day late!! Whe...
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Re: My sephora order.
Hi @bribooo, I'm so sorry to hear this. I'll be sending you a PM shortly
to assist. 🙂 Best Regards, ❤️ Raquel
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Order came without samples
Hi, I just received an online order that was supposed to have 5 samples
and none came in the box :(. I spent a lot of money and was really
looking forward to getting to try a variety of perfume sample...
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Re: Order came without samples
@papayahouse123, I am very sorry that samples were missing! I am going
to send you a message momentarily.
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If I open a foundation and notice it isn’t my correct shade am I able to return or exchange it for another shade?
What if I open and apply it, does that affect if I can return it? I’m
new to makeup, sorry for a question that may seem obvious to some!
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Re: If I open a foundation and notice it isn’t my correct shade am I able to return or exchange it for another shade?
@Anonymous, You should not have any issues return/exchanging the product
with your original receipt. If you have misplaced your receipt, a Cast
Member can attempt to look up the transaction using your...
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Missing samples again!
Hey, so I’m writing to complain about yet another order with missing
samples! I remember complaining about it before too. I went through all
the trouble to provide you guys with the order numbers. One...
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Re: Missing samples again!
@Kanza193, I am very sorry to hear about your missing samples! I replied
to your other post and sent you a message, please view it when you have
a moment. Thank you.
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No free samples
I didn't receive any of my five free samples in my last order. I like
trying new things and part of the reason I order online is for the
samples. I'm disappointed.
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Re: No free samples
Hi @Anonymous, I am so sorry to hear that you did not receive your
samples! I will send you a PM shortly for further assistance. Best,
Zakiya
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account hacked anyone？
So this morning someone hacked my account and placed an order of a
Pitera welcome kit. They used my billing info, my credit card but their
own address! The address is to California whereas I live in W...
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Re: account hacked anyone？
Hi @ClaireDejour, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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no samples with order
Hi, I placed an order last week (order #) and chose 3 samples, but
nothing came with my shipment. Would they come separately or were they
just forgotten?
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Re: no samples with order
Me too. My third order . Not enven substitutions. Seems to be common
practice now.
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1 Reply
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Re: no samples with order
Hi dparker, I previously sent you a message! Please view it when you
have a moment, thank you.
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Re: no samples with order
Hi @Anonymous, I'll send you a private message to assist you! Best, Mali
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Re: no samples with order
I also received an $80 order that came without any samples. I am quite
annoyed about this since I spent so much money and this was during the 5
Luxe samples offer, so I was ok spending the money given...
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New to Exchanges
Hello. I have never exchanged at Sephora. Would I be able to exchange
new or lightly swatched products for products of different types or
brands? All of my products would have the receipt and everythi...
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Re: New to Exchanges
Hi @Anonymous, You can return or exchange items within the store as long
as it has been within 60 days and you have your receipt and original
form of payment. If you purchased the item online using Pa...
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Forgot to put my Apt number
Hi I just ordered products online and I totally forgot to put my Apt
number.. i updated my account address and I called customer support
right away but they told me they can’t update it. Do I have to ...
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Re: Forgot to put my Apt number
@marichanb, I am sending you a message to further look into this!
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RE: Forgot to put my Apt number
I think it comes from ups. I work at an apartment complex and We take
all the packages regardless. I just look up your name and send you a
letter to come get it. You can also call ups and explain this...
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Used gift card but had unsuccessful authorization. HELP.
I used a gift card to buy the products but had unsuccessful
authorizaiton. PLEASE HELP. 😞
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Re: Used gift card but had unsuccessful authorization. HELP.
@Anonymous, I had to delete your recent post that was in this thread
because, we do not allow our clients to post their order number on our
public forum. Thank you.
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Re: Used gift card but had unsuccessful authorization. HELP.
Hi @Anonymous, I'll be sending you a PM shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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points
HiI recently made a big purchase at Sephora but didn't have my card. How
can I add the points to my sephora account? (I have my receipt)
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Re: samples
@jules1414, We offer 3 free samples with every order. Samples are
subject to change based on availability at our warehouse. You can click
here:https://www.sephora.com/free-beauty-samples/?cmnty-sc=cmn...
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Samples issues
Maybe this is sound like nothing to others.But for someone like me , who
has been a long time & loyal customer I think I feel the need to raise
the issues. Nowaday the company s standard has really be...
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Re: Samples issues
This keeps happening to me as well and I'm about to seriously stop
shopping elsewhere. Their recent promotion was for 5 samples and I got
only 4 and not all of them are the ones I selected. I honestly...
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Re: Samples issues
Hi @pookspook, I'll send you a private message to assist you. Please
check your inbox when you have a moment. Thanks! Happy Friday, Mali
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Re: Samples issues
Hi Mali,I just sent the information back as requested. Thank you again
for your assistance.
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VIB/Rouge Gifts
Where are the VIB/ROUGE Gifts?I'm wondering if I'm not getting the
emails lately. Is there really no rouge/vib codes? I even tried to use
the code for the 5 lipstick offer, gone! They are all gone. It...
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RE: VIB/Rouge Gifts
Whaaat there're monthly gifts? I've been rouge for the past 4 years and
never received them. Didn't know they existed
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Re: RE: VIB/Rouge Gifts
Hi @hmmmq, @PieLMM, @crazyshem, @RachFace2921, @thislittlefox,
@slproductjunkie, @lolchels, @rivergingko, I'm sorry if you have not
received emails containing monthly gift promotions, and I'm happy to...
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Re: RE: VIB/Rouge Gifts
Thanks @LaurieBT, I'll msg you. I did receive the recent VIB gift notice
earlier today, BTW.
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