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200,647 Posts
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Anastasia Dip Brow sample
I called earlier but I’m very upset. It’s not the customer service
fault... I ordered theee Seperate orders to receive the IN-STOCK
Anastasia Dip brow and didn’t receive one. I should be credit $18 or...
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Re: Anastasia Dip Brow sample
Hi @Butterfly0807, I'm sorry to hear this! I'll take a look at the
orders now, and I'll send you a private message with more information
shortly. Best regards, Laurie
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RE: Re: Anastasia Dip Brow sample
I haven’t received a email yet... I emailed a couple times with pictures
and proof that I was not compensated the sample and I didn’t receive the
free sample row and I did email you the information but I still didn’t
get a response
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Perfume Sample
I bought this perfume sampler, of wonderful smells, when I purchased the
box it smelled really good, I was like wow, the smell goes through
thebox or maybe it’s the store. I get home and open it and c...
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Re: Perfume Sample
Hi @gizzlee Oh no! I recommend contacting the store directly so they can
assist you with this> https://www.sephora.com/store-locations-events
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Re: Perfume Sample
You might have better luck posting this to customer service or
contacting customer service directly!
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Does Sephora accept lipstick returns?
I ordered 3 lipsticks online. Only used one twice but I still don’t
quite like the color.
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Re: Does Sephora accept lipstick returns?
Hi @Mingrui That shouldn't be a problem! You can return it to your
nearest store with the order summary or send it back to us with a
prepaid return label> www.sephora.com/returnlabel
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Re: Does Sephora accept lipstick returns?
If you have your receipt/packing slip it shouldn't be a problem
returning them.
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Unsuccessful Authorization Order
I am livid. I am spoken to about 18 people at Sephora because they keep
canceling my orders. I have been a loyal customer since Sephora first
opened in Soho in 1998. I am VIB Rouge. I have been given ...
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Re: Unsuccessful Authorization Order
Hi @lulubunny, I sincerely apologize about this. I'm going to look into
this for you and send you a private shortly. 🙂 Best Regards, ❤️ Raquel
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Re: Unsuccessful Authorization Order
I was helped over the phone yesterday and told everything was fine and
then THEY CANCELLED MY ORDER. I called again today. Maybe they fixed.
Maybe they didn't. THIS IS THE MOST RIDICULOUS BS OF ALL TI...
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Re: Unsuccessful Authorization Order
Now the new order they placed over the phone doesn't even show up in my
account. Your Sephora Order ----------
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Re: Unsuccessful Authorization Order
Hi @lulubunny, I'm so sorry for this experience, and I've removed your
order number for security purposes. I'll take a look now, and I will
send you a private message shortly. Regards, Laurie
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Used Samples?!
I received the Glam Glow mask sample kit with my most recent order (I
received it today) and the box was damaged; it already had me curious.
As I was looking, I noticed that one of the tubes was half ...
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Re: Used Samples?!
Hi @haleybb, This post has been moved to the Customer Support group, and
I'm glad to see that another moderator was able to assist you with this.
I'm so sorry for this experience, and if any additiona...
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Re: Used Samples?!
@haleybb That sucks 😾 Make a post about it in the Customer Support
group so a mod can find you.
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All of my orders have been cancelled
I'm so disappointed in Sephora. My account have been blocked, then I
emailed to customer service, she told me I have multiple account. But
actually I only have one account, then I came to local store,...
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Re: All of my orders have been cancelled
Hi @DorisKong, I'm sorry to hear this! I've responded to you in another
thread. I will take a look now, and I'll send you a private message with
more information shortly. Best regards, Laurie
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My account has been blocked for no reason!
I'm so disappointed in Sephora. My account have been blocked, then I
emailed to customer service, she told me I have multiple account. But
actually I only have one account, then I came to local store,...
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Re: My account has been blocked for no reason!
@DorisKong, I'm sorry to hear this. I'll take a look now, and I'll send
you a private message with more information shortly. This post has also
been moved to the Customer Support group. Thank you! Regards, Laurie
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Re: My account has been blocked for no reason!
@DorisKongOh my, that sounds awful!I'd suggest posting this in the
Customer Support group so that a mod can see your trouble and get back
to you; mods don't monitor every post outside of CS likely won...
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Fresh Coconut Lip Balm
Hello,I went to my local Sephora store recently and got a sample of the
new Fresh Coconut Hydrating Balm (similar to their Sugar Lip Caramel)
but I can't seem to find it on Sephora's website to place ...
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Re: Fresh Coconut Lip Balm
Hi @MjayB, I'm so sorry that the Fresh Sugar Coconut Hydrating Lip Balm
is not available on our website at this time. We do not have a set
launch date online for this product, please check back and stay tuned.
Thank you. 🙂 Best Regards, ❤️ Raquel
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Samples
Why are we even given a choice for which samples we want when Sephora is
just going to give us whatever they have on hand? My last three orders
have included random samples that have no value to me wh...
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Re: Samples
Hi @Katioagogo, I apologize for any confusion! Our distribution centers
substitute samples when the samples you've originally selected go out of
stock. If you're missing samples or didn't receive any ...
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Re: Samples
I get that, but it still sucks that I get samples I'll never use when
I'm supposed to have a choice in the matter. I'm rouge, so I order a lot
and rarely get the samples I requested.
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Samples? Boo...
I see that I’m definitely not the only one not receiving their samples.
My question is.... Is it worth contacting customer support about? Is the
issue ever corrected or do we just get a “sorry?” Every...
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Re: Samples? Boo...
Hi @ashanne1102, I'm so sorry to hear you're missing samples in your
orders and your birthday gift! If you receive the incorrect samples,
it's because we substitute samples when the samples you've ori...
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How can I use my VIB card online when making a purchase?
I am of VIB status but I don't see any way of entering my VIB card
number when I am ready to checkout. Please help me with this so I can
gain the points that I am eligible for when shopping at sephora.com
Thank you! Francesca
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Re: How can I use my VIB card online when making a purchase?
Hi @Anonymous, Make sure that you are signed into your account before
placing your order. This is how your points will be added to your
account. Please send me a PM if you have any further questions or
concerns. Best, Zakiya
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Re: How can I use my VIB card online when making a purchase?
Hi Zakiya, I tried your suggestion but the app says that I have
"Insider" status but in actuality, I have VIB status. How can I change
this to VIB STATUS in my online account? My VIB # is: XXXXXXXX Thank
you, Francesca
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Re: How can I use my VIB card online when making a purchase?
Hi @Anonymous, I recommend not putting any personal information on
public posts for security purposes! I took out your BI Card Number. I'll
be sending you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Sent wrong item - how to get the right color?
Hi there! I have a problem with the Hourglass veil retouching fluid - I
was sent fair instead of vanilla. There are reviews/questions about
whether vanilla is indeed the lightest shade - is it? I def ...
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Re: Sent wrong item - how to get the right color?
Hi @goneoutofmyhead, I'm so sorry to hear this. I will send you a
private message to provide further assistance. Stay Gorgeous, Penelope
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why did my rewards order get cancelled? 😔
Hi! I received my order yesterday and was SO disappointed when I noticed
that the 500 points rewards I had ordered was not there. I looked in my
account and it says my rewards order was cancelled but ...
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Re: why did my rewards order get cancelled? 😔
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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