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200,608 Posts
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Re: No Samples
Hi @ayuna91, Please check your private message for further assistance.
Stay Gorgeous, Penelope
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missing item
I recently received a package from Sephora where I got everything except
for the tarte timeless smoothing primer. It was weird because I got two
hourglass setting powder samples (only ordered one), bu...
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Re: missing item
Hi @Vsharizard, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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horrendous shipping to Hawaii!!
My orders usually come very late, but in this case my shipping hasn’t
been updated by usps in almost 6 days- today it is 2 weeks since my
order was placed, 9 days since shipment. my order said USPS pr...
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Re: horrendous shipping to Hawaii!!
Hi @acciomakeup I'm sorry for the wait! I will look into this for you
and send you a message with more information.
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Help needed in merging two accounts
Hello Sephora team, I somehow ended up having two accounts where my vib
card is linked to the wrong email address and I can’t access it online.
Your instructions will be much appreciated.
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Re: Help needed in merging two accounts
Hi @Anonymous I will send you a message to help with this.
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Used Samples?!
I received the Glam Glow mask sample kit with my most recent order (I
received it today) and the box was damaged; it already had me curious.As
I was looking, I noticed that one of the tubes was half e...
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Re: Used Samples?!
Hi @haleybb I'm sorry to hear that you received your perk in this
condition. I will send you a message to help.
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Missing Samples
Hi! So I order online from Sephora quite often. I swear but it's at
least my thousandth time either getting no samples, or samples that I
can't use in all of my orders. I don't want to complain about ...
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Re: Missing Samples
@Rheak23, I am really sorry to hear about all of the inconvenience with
your online samples. I am going to send you a message momentarily.
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Missing Samples!!
Since December, all online orders have been missing samples and the
deluxe free samples from coupon codes I’ve entered. I stopped ordering
after it happened twice then and messaged support, but got no...
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Missing Samples!!
This has been happening to me as well. I hate complaining, especially
about free stuff. But I choose samples to try out things I'm interested
in buying full size...which I often end up doing! It's dis...
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Re: Missing Samples!!
@3v13, I am sorry to hear about your samples. Our samples are subject to
change based on availability at our warehouse however, I am truly sorry
to hear that they were missing. I am sending you a message shortly.
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Re: Missing Samples!!
Hi @Elise, I'm so sorry to hear this. I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Request Dr. Jart+ Tiger Grass color correcting treatment
Hi! I would really like to purchase the Dr. Jart+ Tiger Grass Colour
Correcting Treatment, but it's not available online or in stores
anymore. I believe Sephora used to sell this product along with th...
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Re: Request Dr. Jart+ Tiger Grass color correcting treatment
They've been out of stock in the US for awhile now too. I called my
local store and they're hoping to get it back in stock some time in
June. Sounds like the distributer ran out.
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Re: Request Dr. Jart+ Tiger Grass color correcting treatment
Hi kb101bts, Regretfully, we do not have any information if or when this
item will be restocked on our Canadian website, at this time. I'm sorry
about that! I may suggest contacting your local Sephora...
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Old address used in order .... help!
I just placed an order and realized I forgot to update it to my new
address, I need help, what can I do to change it? Thank you!
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Re: Old address used in order .... help!
Hi @MYhealthy33, I am so sorry to hear this! We are unable to change
your shipping address at this time. I will send you a PM for further
assistance. Best, Zakiya
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Re: Old address used in order .... help!
@MYhealthy33, I am going to look into this and message you momentarily.
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issues with 2 orders
Hi, i have issues with 2 of 3 orders i received today is someone able to
assist me?
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Re: issues with 2 orders
Hi @Amreenvirani, I will send you a PM shortly to assist you further.
Best, Zakiya
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2 separate accounts points not matching up?
Whenever I go shopping in Sephora my point value in store does not match
my rouge status online. It shows I only have x amount of points, when in
the app I have way more. Not sure how it happened but I’d like to link
the accounts up!
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Re: 2 separate accounts points not matching up?
Hi @HeartsLikeOurs, I'd be happy to assist with linking your accounts
for you. I'll be sending you a private message shortly to assist. 🙂
Best Regards, ❤️ Raquel
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Broken sample and missing samples
Today I received my order and one of the samples I was excited to try is
completely smashed. Is there any way I could get this one replaced? I've
also been missing samples in a few of my past orders a...
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Re: Broken sample and missing samples
Hi @Prismatical, I sincerely apologize about this. I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Flash shipping
I placed an order at 6:58 am Pacific time today on the 2nd of May and my
delivery is saying it’s coming Monday the seventh. It’s not acceptable
to pay for a service and have this happening. This isn’t the first time.
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Re: Flash shipping
Hi @Sparty9, I'm sorry to hear this. I'm going to look into this for you
and send you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Sample codes
Any hints or ways to find out if more deluxe sample codes are coming out
tomorrow? I want to place an order, but literally every time I do, I get
an email the next day with a code for something I really want.
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Re: Sample codes
Hi @jess21231, I'm sorry, we do not have set launch dates/time for our
new Beauty Offers! Please click this link here to view all of our
current Beauty Offers > https://www.sephora.com/beauty-offers.Thank you.
🙂 Best Regards, ❤️ Raquel
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Hi there I wanna make a appointment for make up this coming Sunday
Hi there I wanna done my makeup this Sunday around 3 PM if its ok with
you guys.
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Re: Hi there I wanna make a appointment for make up this coming Sunday
Hi @charnjit You can book your appointment online here>
https://www.sephora.com/store-locations-events Just scroll down to
Beauty Services and click Book Now!
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unsuccessful orders,subpar customer service
I've tried twice now to order online from Sephora, both times
unsuccessfully. The first time, order was never delivered. After 2 phone
calls to customer service (with 30+ minutes of hold time each), I...
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Re: unsuccessful orders,subpar customer service
Hi @Anonymous, I'm very sorry to hear this. We do not charge for any
cancelled/unsuccessful orders and if you see any pending charges,
they're from the failed order attempt. We reverse the charges and...
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It's entirely possible that my bank decided not to discus...
It's entirely possible that my bank decided not to discuss funds for an
online charge to Sephora since they've had to spend time and money
dealing with a transaction dispute that should have been an e...
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Re: It's entirely possible that my bank decided not to discus...
Hi @Anonymous, I sincerely apologize about this. I sent you a private
message yesterday with more information. To view your private messages:
Go to 'home' page; click on 'bell' icon; see default drop-...
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Package was supposed to be delivered Friday. Tracking says delivered. I did not receive it. Help?
Hello, My package was supposed to be delivered Friday and it’s now
Tuesday and I have not received it. I have checked everywhere and asked
everyone and it’s not here. I think it was delivered to the w...
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Re: Package was supposed to be delivered Friday. Tracking says delivered. I did not receive it. Help?
Hi @Anonymous I see that you are being assisted with this and we
appreciate your patience.
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