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200,670 Posts
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Samples with Orders?
Do we not get a choice of samples before checking out online anymore?
Ordered yesterday and was never prompted to select any samples. I hope
this small bonus hasn’t gone to the wayside too.
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Re: Samples with Orders?
Hi @malissa99, sorry for the confusion! You should be prompted to add
samples to your order at checkout. It should look something like this: I
hope this helps!
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received random samples but not the item I ordered
I recieved a box of random samples this week but not the item I ordered.
The samples are also not the ones I ordered and did not receive the
items bought with points. My invoice was in the box but none of the
things on the invoice were in the box.
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Re: received random samples but not the item I ordered
Hi @mojokitty I'm so sorry to hear that those items were missing from
your order. I will send you a message to help with this.
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Re: received random samples but not the item I ordered
Thank you for taking the time to read my post. I never had this happen
before and don't know what to do and I don't know how does one "prove"
they didn't get items they paid for when they are on the invoice?
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Store credit
So I have store credit that I want to use but the items I want aren't in
stock at any Sephora nearby. Am I just stuck with these cards and have
money that I just can't use on the items I want?
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Re: Store credit
Hi @kayzhar, I'm sorry to hear this! The store merchandise cards will
never expire, and can be redeemed for merchandise at any Sephora store.
Regretfully, these are unable to be redeemed online, and I...
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Hello, can customer service please delete my first and only make up review I did for Estee Lauder Double Wear Maximum Cover Camoflage Makeup
My review did not print in it's entirety. I was told that will happen if
not written on a desktop. I did not know and wrote it on my laptop, and
it being cut off doesn't make sense and it bugged me en...
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Re: Hello, can customer service please delete my first and only make up review I did for Estee Lauder Double Wear Maximum Cover Camoflage Mak
Hi @MiNinaNay, I've gone ahead and removed this review for you, and it
should come down from the Ratings & Reviews section within 24 hours.
Thank you. :)\ Best regards, Laurie
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Thank you so much MOD LaurieBT for such a quick response...
Thank you so much MOD LaurieBT for such a quick response and results,
your awesome!
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Re: Thank you so much MOD LaurieBT for such a quick response...
Thank you so much for your reply. 🙂 We are always happy to assist!
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Bumble and Bumble birthday gift
Hi there just wondering if the Bumble and Bumble birthday gift is
discountinued or just waiting on more stock. Was wanting to place an
order so I could redeem this option and saw it doesn’t show up an...
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Re: Bumble and Bumble birthday gift
Hi @portelance, It looks like the Bumble & Bumble birthday gift is
currently unavailable in Canada, and I'm so sorry for any inconvenience.
I'll send you a private message shortly. Best regards, Laurie
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Missing samples again.
What a nuissance to talk about it again... I didn’t get what I chose and
I only got 2 even if customer service said I would get the 3 that I
picked in future. I’m gonna give away some samples to my friends. Hope
there are some who want those.
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Re: Missing samples again.
Hi @Anonymous & @landers015, I apologize for any confusion! We
substitute samples when the samples you've originally selected go out of
stock. Also, I'm so sorry if you both are missing samples. Pleas...
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RE: Missing samples again.
This has happened to me two times in a row now... the first time I
received only two samples and the order I received today only had one..
Also, NONE of the samples are what I chose or remotely close to it..
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RE: Missing samples again.
I can understand how you feel. It always happens to me only except 2
times when I order more than $200. Maybe I stop using Sephora app.
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Diorskin Forever Foundation
When I click on Diorskin Forever foundation listed on the Sephora
website, it says "0 Results: ProductNotCarried". Does this mean the
product is just out of stock or not carried any longer? I do hope ...
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Re: Diorskin Forever Foundation
Hi @R5UBCool, It looks like the Diorskin Forever Perfect Foundation
Broad Spectrum SPF is available on the US site (item #1908508), and is
unavailable on the Canada site at this time. I'll send you a ...
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Re: Diorskin Forever Foundation
It is also not appearing for me, only the one that, since it's not
mentioned I assume doesn't have SPF in it. What's going on withDiorskin
Forever Perfect Foundation Broad Spectrum SPF in Canada?
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Re: Diorskin Forever Foundation
Hi @Momoness, I've reached out to the merchant directly about this and
the foundation should be available again in Canada, late May! We do not
have a set restock date for this foundation, so please ch...
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how can I change my birth date?
I chose a random birthday when I signed up not knowing about these
birthday gifts. my birthday was yesterday and I want to include the gift
on my order. how can I change it? thanks!!
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Re: how can I change my birth date?
Hi @Anonymous, Happy Birthday Month! I updated this on your account for
you. 🙂 You might need to log out of everything to refresh and view this
change. Cheers, Mali
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Anastasia Dip Brow sample
I called earlier but I’m very upset. It’s not the customer service
fault... I ordered theee Seperate orders to receive the IN-STOCK
Anastasia Dip brow and didn’t receive one. I should be credit $18 or...
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Re: Anastasia Dip Brow sample
Hi @Butterfly0807, I'm sorry to hear this! I'll take a look at the
orders now, and I'll send you a private message with more information
shortly. Best regards, Laurie
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RE: Re: Anastasia Dip Brow sample
I haven’t received a email yet... I emailed a couple times with pictures
and proof that I was not compensated the sample and I didn’t receive the
free sample row and I did email you the information but I still didn’t
get a response
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Perfume Sample
I bought this perfume sampler, of wonderful smells, when I purchased the
box it smelled really good, I was like wow, the smell goes through
thebox or maybe it’s the store. I get home and open it and c...
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Re: Perfume Sample
Hi @gizzlee Oh no! I recommend contacting the store directly so they can
assist you with this> https://www.sephora.com/store-locations-events
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Re: Perfume Sample
You might have better luck posting this to customer service or
contacting customer service directly!
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Does Sephora accept lipstick returns?
I ordered 3 lipsticks online. Only used one twice but I still don’t
quite like the color.
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Re: Does Sephora accept lipstick returns?
Hi @Mingrui That shouldn't be a problem! You can return it to your
nearest store with the order summary or send it back to us with a
prepaid return label> www.sephora.com/returnlabel
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Re: Does Sephora accept lipstick returns?
If you have your receipt/packing slip it shouldn't be a problem
returning them.
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Unsuccessful Authorization Order
I am livid. I am spoken to about 18 people at Sephora because they keep
canceling my orders. I have been a loyal customer since Sephora first
opened in Soho in 1998. I am VIB Rouge. I have been given ...
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Re: Unsuccessful Authorization Order
Hi @lulubunny, I sincerely apologize about this. I'm going to look into
this for you and send you a private shortly. 🙂 Best Regards, ❤️ Raquel
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Re: Unsuccessful Authorization Order
I was helped over the phone yesterday and told everything was fine and
then THEY CANCELLED MY ORDER. I called again today. Maybe they fixed.
Maybe they didn't. THIS IS THE MOST RIDICULOUS BS OF ALL TI...
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Re: Unsuccessful Authorization Order
Now the new order they placed over the phone doesn't even show up in my
account. Your Sephora Order ----------
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Re: Unsuccessful Authorization Order
Hi @lulubunny, I'm so sorry for this experience, and I've removed your
order number for security purposes. I'll take a look now, and I will
send you a private message shortly. Regards, Laurie
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Used Samples?!
I received the Glam Glow mask sample kit with my most recent order (I
received it today) and the box was damaged; it already had me curious.
As I was looking, I noticed that one of the tubes was half ...
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Re: Used Samples?!
Hi @haleybb, This post has been moved to the Customer Support group, and
I'm glad to see that another moderator was able to assist you with this.
I'm so sorry for this experience, and if any additiona...
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