Missing samples again.

[Anonymous]

What a nuissance to talk about it again... I didn’t get what I chose and I only got 2 even if customer service said I would get the 3 that I picked in future. I’m gonna give away some samples to my friends. Hope there are some who want those.

[RaquelBT]

Hi @Anonymous & @landers015,

I apologize for any confusion! We substitute samples when the samples you've originally selected go out of stock. Also, I'm so sorry if you both are missing samples. Please feel free to send me a private message with your order numbers, so I can assist. Thank you. 🙂

Best Regards,

❤️ Raquel 

[landers015]

This has happened to me two times in a row now... the first time I received only two samples and the order I received today only had one.. Also, NONE of the samples are what I chose or remotely close to it..

[Anonymous]

I can understand how you feel. It always happens to me only except 2 times when I order more than $200. Maybe I stop using Sephora app.