Sample missing several times!

[Violet86]

I didn't receive any sample in my last 2 orders, samples are one of my main reasons to buy from Sephora because in that way I can try new products. What's happening with this issue?

[RaquelBT]

Hi @Violet86,

I sincerely apologize about this. We're currently aware of our ongoing samples issue and we hope to resolve it with our Distribution Centers soon. I'll be sending you a private message shortly to assist. 🙂

Best Regards,

❤️ Raquel 

[TriciaCT]

Hi, I am having the same issue! I did not receive the samples from my past 4 orders. I was really looking forward to the ones I selected. Please help. Thanks! 

[StephanieBT]

Hi @TriciaCT, sorry to hear that! I will send you a PM shortly for more info.