Mobile app crashes

[Hermit9]

Ever since the April 25th update the mobile app crashes upon launch. I get the black and white striped loading screen and then it crashes.

I have tried restart the phone, Uninstalling and re-installation of the app with no success. 

[RaquelBT]

Hi @Hermit9,

I'm so sorry to hear this! We're not experiencing any technical issues on our mobile app at this time. Can you please tell us if you're using an iPhone or Android device? Thank you. 🙂

Best Regards,

❤️ Raquel 

[Hermit9]

Hi @RaquelBT. I'm using an Android Device. Samsung Galaxy Core, if it helps. 

[RaquelBT]

@Hermit9 - Thank you for letting us know! I've sent the information you've provided to our IT Department, so they can further investigate into this. Please feel free to send me a private message if you need assistance with anything. 🙂

Best Regards,

❤️ Raquel