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200,648 Posts
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @CristalOnIce, I can help! I'll send you a private message now.
Always, Danee
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1 Reply
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @Monalex, Sorry to hear about this! I can see that you have contacted
our Beauty Advisors via email and they are working to resolve this for
you. If we can assist you further, please call us direct...
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Undelivered package
My last order tracking number says my package was delivered two days
ago, but I have not received the package. I am VIB Rouge and have been
for the past number of years, I place many online orders and...
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1
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1 Reply
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Re: Undelivered package
Hi @Lillypution, I'm sorry to hear about this experience! I'm going to
look into it and will send you a PM shortly. Bisous, Sian
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House of Lashes Seductress DISCONTINUED??
Okay guys I’m kinda freaking out. Hopefully someone out here has some
answers. Why is the house of lashes eyelashes in the style seductress no
longer available online and in the Sephora app?? I’m frea...
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1 Reply
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Re: House of Lashes Seductress DISCONTINUED??
Hi @race123, Sorry to hear about this! I love most of the House of
Lashes styles, so I know it's upsetting when a specific style isn't
carried anymore. Rest assured, we are still carrying House of Las...
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Pending item out of stock
I ordered the subculture pallet a few hours before it was sold out and
my shipment is still pending. Will I still get my order or will it be
canceled?
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1 Reply
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Re: Pending item out of stock
Hi @haleluyahailu, I'm happy to check on this for you, and will PM you
shortly with more details.
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Question
I took a survey to recieve an extra 100 points it said it would take
approximately a month. It’s been a month. Will I for sure receive those
points?
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1 Reply
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Re: Question
Hi @NARSxCist2facd, sorry to hear that! I will send you a PM in a moment
for more info.
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Points
I went to Sephora and made a purchase last weekend on Sunday and I still
haven't received my points... I know its supposed to be in 24-48 hrs, so
its been a little while now.
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Re: Points
Hi @Jacklyn19, Oh no! I'm sorry to hear this. Can you please send me a
private message with a clear photo of your receipt, so I can assist?
Thank you. 🙂 Best Regards, ❤️ Raquel
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3 Replies
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Re: RE: Re: Points
@Jacklyn19, You can send a private message by clicking on the persons
icon and then you will see the button to message them. Thanks!
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1 Reply
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0 Replies
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Address change on a "pending" order
Need to change the address on an order I just placed. Emailing customer
service does nothing, just sends an automated message saying can't be
modified. However, in the help section, it says it should still be able
to be modified? Help!
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2 Replies
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Re: Address change on a "pending" order
Hi @mmiyagi, I'm going to send you a PM to help! Always, Danee
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1 Reply
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Shipping issue
Hello, When submitting my order, I didn't realize that my paypal mixed
up my shipping address, which is an address I no longer reside in and is
8 hours away from me. I contacted Ontrac, the carrier, f...
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3
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3 Replies
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Re: Shipping issue
Hi @heychristinee, I am sorry to hear that there was a mix-up with your
shipping address. I will send you a PM for further assistance. Best,
Zakiya
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Re: Shipping issue
AH, thank you so much @ZakiyaBT!! My address was updated and it'll be
delivering to the correct address. Couldn't have done it without you.
Thank you so much for your prompt responses and your above-a...
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7 Replies
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RE: Point
Your points should automatically add to your account. When I first
joined I purchased nars foundation and realized the girls at the
checkout messed up and lied to my face and said they for sure put th...
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Re: Point
Hi @Thuphan12, I'd be happy to assist you with any missing points.
Please send me a PM with your registered email address, and a clear
photo of your receipt. Alternatively, the fastest way to have you...
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5 Replies
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4 Replies
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Re: RE: Re: Point
Hi @Thuphan12, Please send @SianBT or myself a private message with a
photo of your receipt and registered email address so that we can assist
you further. Thanks! Best Wishes, Janean
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1 Reply
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Re: RE: Re: RE: Re: Point
Hi @Thuphan12, I've received your PM and responded directly 🙂 Bisous,
Sian
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Someone just my email for a cash purchase and took 800 of my points!!!
WTF!?!? 😡 This happened at 9pm today at the Yorkdale Toronto
location!!I am livid!! The hotline is closed so I can't even call
customer service right now!! Has this happened to you too?? The
personma...
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Re: Someone just my email for a cash purchase and took 800 of my points!!!
@mmmiu, I am going to look into this and send you a message shortly!
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1 Reply
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RE: Re: Someone just my email for a cash purchase and took 800 of my points!!!
Thank you, I really didn't expect such a fast response! My jaw just
dropped and I'm so shocked that this happened... I really really wish in
the future if clients give their emails verbally, that ther...
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Broken Product Return
I just recently bought a clinique blush from a sephora near me, but when
I opened it, the whole blush was shattered. I would've repressed it, but
the reason I bought it was because of the flower desig...
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Re: Broken Product Return
Hi @Pastelheart, I'm so sorry to hear this! You’re able to exchange or
return new or gently used items within 60 days (30 in Canada) of the
original purchase date along with a receipt. All store retur...
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Re: Broken Product Return
Hello, thank you so much for your reply. I am looking into contacting
with the sephora I bought it from, but the only problem is that the
product is not gently used, it was never used, but its complet...
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1 Reply
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Re: Broken Product Return
Hi @Pastelheart, You're welcome! I apologize about this and I recommend
contacting your local store directly about this, so they can best
assist! If you run into any issues, please feel free to send m...
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OnTrac Nonsense
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Re: OnTrac Nonsense
Hi @megisme, I wanted to let you know that I moved your post to our
Customer Support Board! I sincerely apologize about this and appreciate
you bringing this to our attention. I'll be sure to send the...
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