Broken Product Return

[Pastelheart]

I just recently bought a clinique blush from a sephora near me, but when I opened it, the whole blush was shattered. I would've repressed it, but the reason I bought it was because of the flower design on the powder. I know that the damage did not happen after I bought it because it didn't drop or anything that would have caused it to break. Im not sure if it was broken during shipping or if someone had dropped it in store. Is the product still valid for return or exchange?

[RaquelBT]

Hi @Pastelheart,

I'm so sorry to hear this! You’re able to exchange or return new or gently used items within 60 days (30 in Canada) of the original purchase date along with a receipt. All store returns are at our store's discretion so I recommend contacting your local store directly for assistance. For more information regarding our Return Policy, please click this link here > https://www.sephora.com/returns-exchanges. Thank you. 🙂

Best Regards,

❤️ Raquel

[Pastelheart]

Hello, thank you so much for your reply. I am looking into contacting with the sephora I bought it from, but the only problem is that the product is not gently used, it was never used, but its completely broken.

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@RaquelBTwrote:

Hi @Pastelheart,

I'm so sorry to hear this! You’re able to exchange or return new or gently used items within 60 days (30 in Canada) of the original purchase date along with a receipt. All store returns are at our store's discretion so I recommend contacting your local store directly for assistance. For more information regarding our Return Policy, please click this link here > https://www.sephora.com/returns-exchanges. Thank you. 🙂

Best Regards,

❤️ Raquel

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[RaquelBT]

Hi @Pastelheart,

You're welcome! I apologize about this and I recommend contacting your local store directly about this, so they can best assist! If you run into any issues, please feel free to send me or any other Mod a private message. Thanks!

Best Regards,

❤️ Raquel