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200,371 Posts
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Re: Changing post settings to private?
@DaneeBT Thank you. For now, I'll just have to sneaky about how I word
things. 🙂
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Oops. Wrong thing.
I wrote a review for the Drunk Elephant C-Tango eye cream, but
accidentally posted it as a review for the Drunk Elephant C-Firma serum.
That's embarrassing. How do I take that down? Thanks for the help!
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Re: Oops. Wrong thing.
Hi @tequilafortwo, I've removed this review for you! Please allow 24
hours for it to be removed from our website. 🙂 Always,Danee
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75 Min Glamover free for Rouge members?
Hi, Is the 75 min glamover free for Rouge members or do we need to
purchase $90 of product? I know the 45 min makeover is complementary for
Rouge members. Thank You!
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Re: 75 Min Glamover free for Rouge members?
Hi @richytrishy Sorry! The Glamover is not complimentary for Rouge
members.
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Promo code wasn’t added :(
I was adding the promo FLYLINER to get the new trial eyeliner from fenty
.... it was not added to my order 😞 how can I get it added before it is
shipped?
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Re: Promo code wasn’t added :(
Hi @Kat9696 I see that this promotion was selected on your order and you
should be receiving it. If you have any additional questions, please
send me a PM.
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Free makeover coupon?
Hi, I just hit VIB again (ending 12/19) and one of the perks is a
freebie makeover. The first time I hit VIB (12/17) I received a mailer
with a 10% coupon, a coupon for free shipping and a coupon for a
makeover. Will this happen again?
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Re: Free makeover coupon?
@CurlyAtx, Congratulations on re-qualifying for VIB! With your
re-qualification, you will received a one-time use free shipping code on
your next online purchase and a one-time use free 45 minute Cust...
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Beauty insider reward complaint
I don't know if it will do any good to complain but while shopping at
the Sephora store closest to me I always miss out on the really good
rewards. Every time there is a good reward, if you do not get...
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Re: Beauty insider reward complaint
Hi @Lucky7smith73, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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My birthday was entered incorrectly
My account says that my birthday is so is there a way that I can change
it to my actual birthday. I was going to pick up my birthday gift when I
saw that the date was incorrect
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Re: My birthday was entered incorrectly
Hi @Jenny0711, I have updated your birthday in your Beauty Insider
account. Please send me a private message if you need further
assistance. Stay Gorgeous, Penelope
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Color IQ
I’ve been colormatched before and I know my shade number, but I’m
wondering if I can shop for foundations by shade online with that
number?
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Re: Color IQ
Hi @karrenkess, Yes, you can! Simply type in your number on the Color IQ
page and then press Go. That will take you to a page with a list of
foundation shades in different brands based on that Color I...
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Returns without original packaging
I bought a concealer ages back and Its always sitting in my makeup box
cause I don't use it. I was cleaning out my stuff and found its receipt
and realized it was 34$ gone to waste. Is there any way I...
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Re: Returns without original packaging
Hi @JazzyKaitlen, We don't accept returns after 60 days at this time.
You can learn more about our return policy here:
https://www.sephora.com/returns-exchanges Best, Penelope
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Unsuccessful Authorization Order
I have ordered two, but both of them are canceled. And both of orders
deducted my money from my debit card. Just wanna know when can I be
refunded. My first order date is 29th June please help me
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Re: Unsuccessful Authorization Order
Hi @Anonymous, Sorry to hear about this! I'm going to take a look and
will send you a PM. Bisous, Sian
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Sephora Friends and Family for Those of Us Mostly Online
I am curious if there are any options for those of us who don’t live
near a Sephora for the upcoming Friends and Family Event in October. I
buy almost exclusively online, and though I live fairly clos...
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Re: Sephora Friends and Family for Those of Us Mostly Online
Hi @eshoe, We don't have any confirmed details for our upcoming
promotions but please keep an eye out on your promotional emails for
exciting news! Bisous, Sian
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Weekly wow juicy shaker deal for canada still charges me for the second one when it is suppose to be free. Is there a code to add?
Weekly wow juicy shaker deal for canada still charges me for the second
one when it is suppose to be free. Is there a code to add?
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Re: Weekly wow juicy shaker deal for canada still charges me for the second one when it is suppose to be free. Is there a code to add?
Hi @productquestion, Sorry for any inconvenience! This offer is for US
clients only. Rest assured, we have some great Canada-exclusive Weekly
Wow offers! Bisous, Sian
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Can I return item to store?
Hello! Received this smashed in the mail, can I return to a store for
credit or do I have to mail it back? Thank you! 😊
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Re: Can I return item to store?
Hi @ynga, I'm so sorry to hear this. You can either return the item in
store for an exchange or refund with a receipt within 60 days of
purchase. Or, you can send me a private message with your order ...
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RE: Re: Can I return item to store?
Thanks SO much Penelope!!!! I will try to return the item at the store
first lol and see if they will do it.. Thank you!!!! 😊
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How do I delete a review?
I was trying to write my review on the new Chrissy Teigan x Becca body
oil when I accidentally submitted it mid-typing! How can I delete my
review or edit it?
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Re: How do I delete a review?
Hi @makeupforeliza, I took a look at this further, and it does not
appear that your review of this item posted successfully. I'm sorry for
any confusion this may have caused! You are welcome to post y...
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Wrong Product
Hello:I am so disappointed I have received all incorrect products in my
order. My order was for tan-luxe glyco water self-tan eraser, but
instead I received tan-luxe wash off self-tanner (yuck). I nee...
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Re: Wrong Product
Hi @AlannahLee, I'm sorry about this! I have moved your post to the
Customer Support group. Please post all customer service-related
questions or concerns in this group for assistance. I'll take a loo...
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Re: Wrong Product
@AlannahLee yikes, so sorry that happened!I'd recommend contacting CS,
either by posting in the Customer Support group or calling. Mods don't
read every post outside CS, so there's a decent chance the...
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"Return Canceled"?? What is going on??
I am LIVID right now. I just tracked some returns I made through mail,
as it’s been too long a time to hear nothing back, greater than a month
for one or two of them. ALL OF THE RETURNS SAY “RETURN CA...
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Re: "Return Canceled"?? What is going on??
If I had KNOWN that these returns would be canceled, I WOULD HAVE JUST
KEPT THE ITEMS, EVEN THE ONES THAT GIVE ME ALLERGIES - THEY COULD GO TO
OTHER PEOPLE I KNOW, OR I WOULD JUST SUFFER THROUGH KNOWI...
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Re: "Return Canceled"?? What is going on??
Hi @angrypunkgirl, I'm sorry about this and I'm happy to take a look
further. Please send me a private message confirming the order numbers
of the returns in question so I may assist best. Thank you! Best
regards, Laurie
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Monthly Gifts?
One of the benefits of being a vib is supposed to be receiving monthly
gifts yet I’ve never received this benefit. Please provide information
on how this works and how I can start receiving my monthly gifts.
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Re: Monthly Gifts?
Hi @TXRaine, Your monthly gifts are exclusive promotions and offers with
purchase that we provide to our VIB and Rouge clients only. You are
usually notified about these offers by email. If you would ...
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RE: Re: Monthly Gifts?
Frankly I’m very disappointed at the level of customer service I’ve had
trying to get an answer to my question! Sephora seems to only offer
assistance when I want to make a purchase not resolving issu...
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Re: RE: Re: Monthly Gifts?
Hi @TXRaine, I'm very sorry about this and I'm happy to help. I removed
your email address for security purposes. I'll take a look now, and I'll
send you a private message to assist shortly. Best regards, Laurie
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