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200,894 Posts
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Unsuccessful Authorization - Again??
This has been happening to me for months now. I don't remember the date
it started, but the first time it happened was when the code for the
Fenty Foundation sample went live. Ever since then, my orde...
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Re: Unsuccessful Authorization - Again??
Omg they do this to me ALL THE TIME especially when i try to cash in
points but they ran out of the product ! Its riduculous !!
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Re: Unsuccessful Authorization - Again??
I'm beginning to get annoyed with all my cancelled orders for
"unsuccessful authorization" and the lack of emails I am being sent for
these transactions.I received a notice this morning that MUFE Vol ...
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Re: Unsuccessful Authorization - Again??
wow and now all beauty insider points have all been wiped clean?? I had
like 5000 points, and now the website is asking me to join beauty
insider and it's not even showing that I had any points ever to begin
with...
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Re: Unsuccessful Authorization - Again??
I had almost 10 000 points, my 4th year Rouge until end of 2018, and was
about to stock up on some skincare. WTF???
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Re: Unsuccessful Authorization - Again??
@arclightlux@DioneNIt's January 1st which means Sephora is doing their
annual year-to-date spending reset for everyone. If you go to the
rewards bazaar page, you will see that "BI is temporarily unrea...
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Missing delivery and Poor execution
On June 14th I ordered multiple items to be shipped to my apartment by
June 18th. On June 18th when I checked out for the night at 11:30 I had
not received the package and thought it may be delivered ...
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Missing delivery and Poor execution
Did you call the delivery company? Since they marked it delivered not
Sephora. This sounds like an issue woth the delivery company but I'm
glad they gave you the refund.
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Re: Missing delivery and Poor execution
I did call the delivery company, but they said they have a package
confirmed status and that they cannot do anything for me. They advised
me to contact Sephora support for additional help. I would lik...
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I'm so sorry this happened to you! As soon as you listed...
I'm so sorry this happened to you! As soon as you listed the "delivery"
time I knew it was Ontrac. They never ring the bell, and would actually
throw my packages in my yard instead of taking them to t...
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No samples received with order
I just received an online order with no free samples.When I placed the
order, I had specifically picked out 3 fragrance samples in anticipation
of eventually ordering a full size fragrance as a splurg...
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Re: No samples received with order
Hi @argh9, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous, Penelope
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I haven't received samples in my past 4 orders. I contact...
I haven't received samples in my past 4 orders. I contacted customer
support via email and they gave me 200 points. That was beyond wonderful
but it seems to be happening all the time. I know Sephora ...
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Transfer Points
I'd like to transfer my points to my online account, but the card is
already linked to a different email.Is it possible to transfer my points
over to this account?
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Re: Transfer Points
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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VIB Rewards
I just qualified to VIB status today. How soon can I redeem the free
makeover? I already had a 45 minute custom makeover scheduled for this
Saturday. Can I use it then or do I have to buy $50 worth of makeup?
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Re: VIB Rewards
Hi @Anonymous, Congrats on unlocking VIB status! The VIB Welcome Offer
is sent via email the day after you make the qualifying purchase that
puts your year to date spend at $350 or more. Once you rece...
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Order
I made an order on July 13th and IT IS STILL PENDING!!!? It’s still in
process. This is my first time ordering online, why is it taking so long
when the shipping says it’ll only take 3 business days? So annoying.#
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Guerlain rouge G lipstick reward... where is it?
I redeemed a lipstick and custom case for 1000 points. is it possible to
retrieve shipping details for get some sort of update? are the rewards
shipping via FedEx as well?
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Re: Guerlain rouge G lipstick reward... where is it?
Hi @Alyshawas I'll send you a private message to assist you. Best, Mali
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Damaged item in July Play
Finally got my box today - and the Tarte blush I was looking forward to
was smashed. The packaging on boxes with items like this really needs to
be better.
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1 Reply
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Re: Damaged item in July Play
Hi @PhilsFan, Sorry to see this! I'll send you a private message to
assist you. Best, Mali
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Is this normal!?
I received the Play! Luxe box today and the primer seemed half way
filled!? I wish it was filled all the wa! I mean for all the money I
paid, which I am grateful but wow!!
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Re: Is this normal!?
Hi @Butterfly0807, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Play box says delivered but hadn’t arrived.
My play box says it delivered last Friday but I still haven’t received
it. I’ve gotten it the last three months no problem right when my alert
says I should. Anyone else have this problem this month? What gives?
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Re: Play box says delivered but hadn’t arrived.
Hi @WoeIsMeg, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: Box #152
Hi @Rebecq, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous, Penelope
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Pick up in Store
Is the pick up in store available in CA? I checked my app and it does
not seem to allow me to choose a pick up in store.
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Re: Pick up in Store
Hi @Maggie0326, I'm sorry, we do not have this option available anymore!
Please feel free to send me or any other mod a private message if you
need assistance with anything. 🙂 Best Regards, ❤️ Raquel
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Is it normal the brand new Just Peachy mattes eye shadow palette does not have the plastic film inside?
Just received the palette in the mail today. When I opened the box, this
BRAND NEW palette does not have that plastic film inside. Took a closer
look, a few eye shadows in this palette have some scrat...
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Didn't Receive Free Samples
I didn't receive any of the free samples I had been offered on my
Sephora shipment 😞 They are listed on my order, but none came in the
box or are listed on the shipping receipt in the box. The samples are a
big reason why I shop Sephora!
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Cancelled Order - Payment Confirmation
This is my 3rd time placing an order. The first two were cancelled and
an email was sent to me saying "For your own security and protection, we
have cancelled your order #*********** because we were u...
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Re: Cancelled Order - Payment Confirmation
Hi @Anonymous, I'll be responding to your private message shortly in
regards to this. 🙂 Best Regards, ❤️ Raquel
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Can I change my birthday to my real date?
My birthday says it is on November 5, 2004, however my real birthday is
December . How can it be fixed?
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Re: Can I change my birthday to my real date?
Hi @SashaSantilla, I just updated your birthday for you. Please send me
a private message if you need further assistance. Stay Gorgeous,
Penelope
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points
I sent my 13 year old with her grandmother to purchase some items she
wanted for her birthday. She forgot to provide my info in order to get
my points. Is it still possible to add it to my account? Pl...
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Re: points
Hi @BritZzz, Please send me a private message with a copy of the receipt
of the purchase and I can manually add the points to your account. Stay
Gorgeous, Penelope
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Unsuccessful authorization - Order Canceled
Can someone please explain what was wrong with my order when my card was
charged successfully already?? I already sent an email to support ..
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