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200,602 Posts
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Reward Items
Can I return 2, 100 points each items to a store? They are incredibly
small, I didn’t even open them. Can I get my points back if I return
them to a Sephora store? I got the products online. thanks!!!
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Re: Reward Items
@ynga, Generally, the point perks are not returnable or exchangeable.
However, I am going to send you a message to help momentarily.
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Re: When doing a return, do you have to return the trial sized promo products and point redemption products along with it?
Hi @Anonymous, When you make a return you do not have to return your
rewards items or samples. You only need the item that you wish to
return. I hope that this helps. Best, Zakiya
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Helpppp
You guys chrged my hubbys card i subiced on wensday july 12 2018 however
you guys never sent me a dammmm email commfemeibg it so ya i dont no
whats going on but you guys chrged my husbans card plz help my name is
brittni bailey.
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Re: Helpppp
Hi @Anonymous, I am sorry to hear this! I see that you were assisted by
one of our phone agents. If you need further assistance please send me a
PM for further assistance. Best, Zakiya
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Can I delete a review I posted?
I just posted a review on the Juice Beauty Green Apple Brightening
Essence page, but I meant to post it on the Juice Beauty Green Apple
Brightening EMULSION page.
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Re: Can I delete a review I posted?
Hi @KarlaJH, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Sephora Play Sub box
hi, so ive been using makeup for about a year now. so I thought it would
b a good idea to sign up for the sephora sub box. so I was do wondering
how will Sephora know what shade I am or what I like? i...
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Re: Sephora Play Sub box
Hi @Anonymous, When you sign up for PLAY!, there is a quiz you take that
asks you about your skin tone and preferences. Those answers are used to
create your PLAY! box. The quiz can only be updated on...
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Old return
So I am a makeup junkie that has unfortunatly made some impulse buys in
the last year. I figured I could get support here about some products I
purchased.I bought the Just Peachy Mattes pallete back i...
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Re: Old return
Hi @RosemaryFdiaz, Thank you for your inquiry. I will send you a private
message if you need further assistance. Stay Gorgeous, Penelope
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Missing points
Hello, i just realized that I never received points from my last
purchase. I gave the cashier my info but it doesn’t seem to have posted.
Can someone help? thanks!
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Re: Missing points
Hi @Pinkibone, I'm so sorry to hear this. Please send me a private
message with a copy of your receipt so I can add your points to your
account. Stay Gorgeous, Penelope
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LASERSHIP?!?!
I hate lasership with all my might!! I never thought that by subscribing
to the 2 day flash delivery I would have to deal with them. I don't know
how they call it even a 2 day delivery when they take ...
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Re: LASERSHIP?!?!
Hi @Aegis, We're so sorry to hear about this. We appreciate you taking
the time to bring this to our attention. We value your feedback greatly
and will forward it directly to the appropriate departmen...
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Can I cancel or modify my order?
I thought my billing and shipping address were the same, and turns out I
shipped my order to MISSISSIPPI and entered the right billing address...
I'm paying for something I'm literally never getting s...
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Re: Can I cancel or modify my order?
I made the same mistake! Forgot to change my shipping address!! Can I
change my shipping address?
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Redeeming Store Credit
I made returns at a Sephora Store and they gave me a store credit card
instead of what I usually get/purchase (which was Gift Cards). I
normally do not have the time to shop at a store which is why I ...
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2-day flash delivery...is it just a myth...?
I placed an order Wednesday and was expecting the two day flash
delivery. My order arrives on Monday. Has anybody else run into this
issue?
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RE: 2-day flash delivery...is it just a myth...?
They don’t ship over weekend and couriers don’t deliver over the weekend
either
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Re: 2-day flash delivery...is it just a myth...?
Hi @Anonymous, Sorry to hear about this experience! Generally speaking,
our orders require at least one business day to process, but order with
Flash are scheduled to be delivered within 2 business da...
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Re: Double charged, empty gift cards, no confirmation email or purchase history, and basket is still full.
Hi @gracezr, I'm so sorry about this confusing experience! I can see
that a Beauty Advisor has assisted you by phone. If you have any
additional questions, please feel free to send me (or another mod) a PM!
Bisous, Sian
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I just got my order and this is what I got...
Okay so I'm EXTREMELY dissapointed !!! Got my Kat Von D palette today
and LOOK!!! It's like my package was just thrown around. I'm about to
legit cry my eyes out right now. HELPP!!!
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Re: I just got my order and this is what I got...
@LizzieCarrera, Oh no! I am sorry to see the condition that your palette
arrived in. I am going to send you a message.
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Samples and Shipping
Lately I've been tracking my shipments. Here are the results for the
past two weeks:6/27 Olive Branch MS Received no samples6/28 Olive Branch
MS Received no samples7/5 Aberdeen, MD Received two sample...
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Re: Samples and Shipping
Hi @flamingolegs, I'm sorry to hear about your experience and thank you
for providing your feedback. I'm going to forward the details you
provided to the appropriate contacts and will also send you a PM shortly
to assist you further 🙂 Bisous, Sian
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Is the 2018 Rogue Gift Sold out?
Recently hit Rogue, and even though I got an email just before that told
me "... spend X to hit Rogue and select your free welcome gift.." I
still haven't got an option to select my 2018 Rogue gift? Is it sold out
already for the year?
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Re: Is the 2018 Rogue Gift Sold out?
Hi @DJGard, Sorry about this experience! Rest assured, the Rouge gift is
still available. You may redeem this from our Rewards Bazaar at checkout
when you make your next online purchase, or during you...
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WRONG SHIPPING ADDRESS ENTERED
It's 10pm on a Saturday and I just bought a few products online, but
when I checked the confirmation email, I had placed my old address!
Customer Service isn't available and I'm afraid it would be too late to
call in the morning. Please help!
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @CristalOnIce, I can help! I'll send you a private message now.
Always, Danee
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Re: WRONG SHIPPING ADDRESS ENTERED
Hi @Monalex, Sorry to hear about this! I can see that you have contacted
our Beauty Advisors via email and they are working to resolve this for
you. If we can assist you further, please call us direct...
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Undelivered package
My last order tracking number says my package was delivered two days
ago, but I have not received the package. I am VIB Rouge and have been
for the past number of years, I place many online orders and...
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Re: Undelivered package
Hi @Lillypution, I'm sorry to hear about this experience! I'm going to
look into it and will send you a PM shortly. Bisous, Sian
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House of Lashes Seductress DISCONTINUED??
Okay guys I’m kinda freaking out. Hopefully someone out here has some
answers. Why is the house of lashes eyelashes in the style seductress no
longer available online and in the Sephora app?? I’m frea...
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