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201,187 Posts
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Re: Wrong Email with Beauty Insider Account
Hi @VanessaSal, I'll send you a private message to assist you. Thanks!
-Mali
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Play 50 points card
I recently got my play box and there were 2 50 pt cards in the box. I
went to JC Penney's Sephora and purchased on 2 separate transactions
some eyeshadows. How long does it take for the points to show...
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Sephora bright gel concealer
How come you can no longer buy shade 15 in the concealer. It’s not
online or in store. The concealer is my perfect highlight shade and I
don’t want to mix or buy two concealers. Is it ever coming back or is it
discontinued?
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Re: Sephora bright gel concealer
Hi @Anonymous, I was able to locate the Sephora Collection Bright Future
Gel Serum Concealer in shade 15 > https://seph.me/2nGjmMR. 🙂 This is on
sale for $7 on Sephora.com! -Mali
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Re: review removal
Hi @JenLikesMakeup,I'm happy to take care of this for you! I will remove
these reviews now, and you will see them come down from the site within
24 hours or so!
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Color IQ
I got matched to the SEPHORA COLLECTION - 10 HR Wear Perfection
Foundation - 8 Light Ivory (P) but they never gave me my Color IQ
number. Maybe my foundation shade can help me get matched. Thank you.
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Order still processing?
I placed an order on August 11th (Friday) it’s now Wednesday, it’s been
2 1/2 business days and my order still has not even been shipped yet.
Most places ship your order within 24 hours so I’m a bit c...
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Re: Order still processing?
HI @isabellerrose, sorry about the confusion. I looked into your order
and it looks like your package is shipped and expect a tracking update
by the end of today. Best, Steph
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Complaint about Store
Yesterday (Aug 14th) I went to the Woodbridge, NJ Sephora inside
JcPenny. Had a great experience with the associate there who suggested
some great products for me to use as it is my first time wearing...
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Re: Complaint about Store
Hi @Anonymous, I'm so sorry to hear about your in-store experience. I
will send you a PM shortly. Best, Steph
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my points have disappeared
Just logged in to my sephora account and realised that my points have
disappeared. ANyone else experiencing this?
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Re: my points have disappeared
Hi @abitir. @PreciousDiamond, @anonymous215! I took a look at your
accounts and your points are there. I recommend logging out and back
into your accounts. I hope this helps! Best, Steph
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RE: my points have disappeared
Same here, my show 0 points... what’s happening are they upgrading the
app or what???
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Re: Why all my points disappear?
Hi @guiigui0077 @naffy85, I took a look at your accounts and everything
looks fine and your points are there. I recommend logging out and
logging back into your accounts. I hope this helps! Best, Steph
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Re: Why all my points disappear?
Same with me, I had over 6k points & now it shows 0. I've emailed
customer support about this.
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Points Reset to Zero?!
I’ve been gathering points for two years and today when I logged in, I’m
inexplicably back to zero! I hope it’s a glitch, because I’m really
upset. I also subscribe to Play! and the main reason I fina...
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Re: Points Reset to Zero?!
Hi @Harmie, I took a look at your account and I do see that you have
some points and your subscribed to Play. Please try refreshing the page
or logging out and logging back in. For further details, please feel
free to send me a PM! 😃 Best, Steph
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Received used lip glosses !!!! :( :(
I purchased 2 Tarte lip paints and I received both products via the mail
today and both look used!! Disgusting !!! More and more items that I
purchase look like they have been used and restocked/sold ...
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1 Reply
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Re: Received used lip glosses !!!! :( :(
Hi @Marrrryyyyy I'm sorry to hear that you received defective lip
paints. Rest assure that our warehouse receives inventory directly from
our manufacturers. You're welcome to either return the items v...
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BI points?
I had over a thousand BI points, but now the app is saying I have none.
I’ve never cashed them in for a reward. I checked online on a computer
as well, but it was the same. What happened?
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RE: BI points?
From earlier today. Online, it said I didn’t have a BI account, and on
the app, it said I had no activity.
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New Rewards
I thought new perks for the rewards bazaar were going to be released
today where VIB Rouge could use their points for giftcards?? Did I dream
this?
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Re: New Rewards
Hi @missyjay72, Per the FAQ's > Starting on August 28th, the $100 Rouge
Reward will be available in the Rewards Bazaar every Tuesday and
Thursday in limited quantities while supplies last. Rewards go ...
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Sephora cancelled order, no refund notice
My order status says it's canceled due to "Unsuccessful Authorization".
I never got an e-mail or any type of notification about a refund (my
card was charged). I've always used the same address and ca...
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1 Reply
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Re: Sephora cancelled order, no refund notice
Hi @Anonymous, I'll send you a private message to assist you. Thanks!
-Mali
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Order did not ship
I ordered something on Sunday and it still has not shipped. When I try
to track it it says unsuccessful authorization (although my order was
succesful) but it is the same information that I always use...
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1 Reply
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Order question??
Hello! How are you!? Thanks for taking the time the time to read my
concern!! Order number please make sure all samples are included! When I
order small items i never receive the samples!! I really wa...
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Re: Order question??
Hi @Butterfly0807 Just to let you know I had to edit out your post since
we don't recommend publicly posting personal information such as order
numbers. 😉 I will send you a private message with additional
information. -Mali
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No free mask!
Hi just placed an order in witch I ,among other stuff , ordered 3
Sephora collection face mask , yet no free charcoal mask appeared to be
listed as it was supposed to be free ? Is this normal!?
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Re: No free mask!
Hi @lorocle Once the 3 SEPHORA COLLECTION Face Mask 1 Masks are added to
your basket then you must select the 4th mask to add to your basket. The
discount for the one mask will display at checkout. Th...
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Points
Hi, i made a purchase in store and I didn’t have my card with me, the
cashier did not ask for my email address. Is there anyway to add the
points now?
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