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201,187 Posts
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Re: Sephora rouge shipping
Shipping times on my recent orders have been delayed as well. I've
noticed that they are arriving via Lasership, rather than USPS. Not sure
if that is why? -- but it's annoying!
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RE: Re: Sephora rouge shipping
They are blaming it on increase of orders. I think it’s good, but should
be hiring more people to be able to get all the orders out on time.
Super frustrating
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Re: Sephora rouge shipping
Hi @lemerc, I'm sorry to hear this! This thread has been moved to the
Customer Support group. Please send me a private message with your order
number(s) that may have been delayed, and I'll be happy t...
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Re: Sephora rouge shipping
Hi @mackdaddy69, I'm very sorry to hear this! If you aren't receiving
your orders in the correct shipping time frame, please feel free to send
me or any other Mod a private message with your order num...
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Package Says Delivered But No Package
My account says that my package was delivered at 11:58am on August 17th
on my front porch. I cannot find it anywhere and I have checked the
bushes etc. and I asked my landlord who saw it get delivered...
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Re: Package Says Delivered But No Package
Hi @artyparty1, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: Question
Hi @Jackie202, Sephora does not accept Afterpay at this time. We
apologize for any inconvenience. Stay Gorgeous, Penelope
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Pallet broken, missing samples. Is it too late to exchange?
Hi there! I purchased the Kat Von D Mini metals pallet back in july and
at the time didnt look thru my order. I was going through some
complications due to a procedure I had done on my back and just w...
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Re: Pallet broken, missing samples. Is it too late to exchange?
Hi @MelBeez , I am so sorry to hear that your palette arrived damaged. I
will send you a PM for further assistance. Best, Zakiya
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Thank you so much for your speedy response! Much apprecia...
Thank you so much for your speedy response! Much appreciated!!! I
replied. Have a great day! MB
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Points Not Showing
The points for my August 16th order aren't showing. How can I get them
added?
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Re: Points Not Showing
Hi @flamingolegs I'll be happy to look into this for you and will send
you a message with more information.
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VIB Welcome email
I recently reached VIB status but didn't receive a welcome email I see
referenced? any suggestions? thanks
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Re: IMPORTANT
Hi @Motiiiii, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: How do I join the community
Hi @Anonymous, Welcome to BIC! 🙂 Contribution and participation in our
Community will increase your level over time! If you'd like to view our
BIC FAQ page, please visit this link: https://community....
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WRONG ORDER!
I was sent somebody else's order instead of mine, and I wanted to know
how I could get my correct order sent to me.Thank you
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Re: WRONG ORDER!
Hi @juniemoonie, I'm sorry to hear you were sent the incorrect order!
I'll send you a PM in just a moment. Always, Danee
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Exchanges
I bought the huda beauty rose gold palette a while back and i heard the
formula has recently changed, does anyone know if i can still exchange
it if it’s been a few months? I dont wanna buy a new one ...
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Re: Exchanges
Hi @kottah, If you planned on exchanging the item at your local Sephora
store, I recommend contacting the Sephora store directly for more
information! You can also view our return/exchange policy here...
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ORDER CANCELLED WITHOUT REFUND
Today I made my fist purchase here, Sephora send me an email saying:
"This order is cancelled because of Unsuccessful Authorization, so I
place another order." But I find that the order has been succe...
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Re: ORDER CANCELLED WITHOUT REFUND
Hi @Anonymous, I'm sending you a PM to provide you with more information
regarding your cancelled order. Always,Danee
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Re: ORDER CANCELLED WITHOUT REFUND
Hi DianaPinedaXO, I will look into this for you and send you a message
with more information.
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Unsuccessful authorization
HI I ordered a lot of producs and it was pending but now it is
unsuccessful authorization what does that mean? In how many days i’ll
have my refund?
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Re: Unsuccessful authorization
Hi @Anonymous, Unsuccessful Authorization means the order has been
cancelled. I'll take a look into your order then send you a PM with more
information! Always,Danee
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Re: helpppppp
@Anonymous, Oh no! I recommend clearing your cookies/cache and starting
a new browser. If this persists, please send me a message. Thank you.
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Received open products with seal sliced
I just received my order and both of the Drunk Elephant products I
ordered have the safety seals open. They appear to have been sliced
through. Have these items been tampered with or used? For the pri...
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Re: Received open products with seal sliced
Hi @lr2212, I am sorry to see this. I will send you a PM for further
assistance. Best, Zakiya
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Can i get points off a receipt?
I recently went to Sephora and forgot to show them the barcode. Is there
a way to receive the points off the receipt?
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Re: Can i get points off a receipt?
Hi @Anonymous, I can assist you with adding your points. Please send me
a PM with a clear photo of your receipt and your registered email
address. Best, Zakiya
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missing points from traveling in portugal
Hi, I made a 500+ euro purchase while traveling in portugal and realized
the points never posted to my rouge account. Wondering if something
happened due to the exchange rate. I can share the credit c...
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Re: missing points from traveling in portugal
Hi @elizabeth22, The Beauty Insider program for Sephora US is only valid
for Sephora US purchases. You can redeem points for any purchases within
the U.S. Purchases outside of a Sephora in U.S. are no...
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foundationatch
hi my shade i fit me is 330 whats your suggestion for my shade in fenty
beauty foundation???
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