Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,917 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Restricted products
Hi @Anonymous, Regretfully, we are unable to include promotional offers,
gifts with purchase, Beauty Insider Rewards, or samples with
international orders. I'm very sorry for any inconvenience this ma...
0
0
| 0 Hearts |
0 Replies
|
|
didn't get my points
Hello, I brought some stuff from Sephora inside Jcpennys store, its been
a week I purchase it but I don't see any update in the reward points.
The lady at the store scanned by beauty insiders card but...
1
4
| 1 Hearts |
4 Replies
|
|
Re: didn't get my points
Same thing has happened to me I also shopped inside a Sephora in jcpenny
and the lady also scanned my Sephora account and I looked on my phone to
see if I received my points and I still haven’t received the points
0
1
| 0 Hearts |
1 Reply
|
|
Re: didn't get my points
Hi @Anonymous, I'm sorry to hear this, and I'm glad to see that another
MOD was able to assist you via another thread. If any additional
assistance is needed, please send me a private message. 🙂 Best regards,
Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: didn't get my points
Hi @Anonymous, I can look into this for you! I'll send you a private
message. Happy Friday, Mali
0
1
| 0 Hearts |
1 Reply
|
|
Re: didn't get my points
I am having the same problem.MaliBT wrote:Hi @lillbrowngirl, I can look
into this for you! I'll send you a private message. Happy Friday, Mali
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Transfer points
Hi @anon97, I moved your post to our Customer Support board and I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
0
0
| 0 Hearts |
0 Replies
|
|
No Free Samples
I received no samples at all in my last order. I understand that samples
are a bonus and that you are not garunteed to get the samples you want.
However, alternative samples are usually sent in place ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: No Free Samples
Hi @Anonymous, I'm so sorry to hear this! I'll be sending you a private
message momentarily to assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Have not received Sephora points
I have not gotten my points for my purchases that I have made in Sephora
0
1
| 0 Hearts |
1 Reply
|
|
Re: Have not received Sephora points
Hi @Anonymous, I'm sorry to hear that! I'm going to send you a PM to
help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
4 Replies
| |
|
Re: In the Face of Cancer Class
Hi @lja7, I am very sorry the Classes for Confidence are not offered in
your area. I will definitely share your feedback with the appropriate
department so improvements can be made. Please keep in min...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
RE: In the Face of Cancer Class
Whenever I tried to enroll in any classes in the Sephora closest to me
(or any other ones) it always said there were no dates. I few days later
I happened to be in that store and class dates were out ...
1
1
| 1 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Dior reward?
An e-mail arrived today saying there's a new Dior reward. I clicked
through to redeem, and it's not listed. ????
0
1
| 0 Hearts |
1 Reply
|
|
Re: Dior reward?
Hi @nap1, Please check back on Tuesdays and Thursdays! We have not
released all of the Rewards for July yet. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
How to cancel pending paypal payment for order that didn't go through?
I tried to place an order 5/31/17 and used paypal for payment. Once I
was back on Sephora's website, my shopping cart was empty and there was
no order in the order history and no confirmation email. I...
1
7
| 1 Hearts |
7 Replies
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Hi @editpil, I will send you a private message so that I can help you
with this. Best Wishes, Janean
0
6
| 0 Hearts |
6 Replies
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Hello, I'm having the same issue! Would you mind helping me too? 😞
Please
0
1
| 0 Hearts |
1 Reply
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Hi @carolcakes, I'll be sending you a private message shortly to assist.
🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Please help me, I have the same problem with 4 orders. Thanks
0
3
| 0 Hearts |
3 Replies
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Hi msaenzg, I'll look into this for you then send you a PM! Always,
Danee
0
2
| 0 Hearts |
2 Replies
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
I am also having the same issue with my account on recent orders. Please
let me know how I can get them removed. Thanks,Jess
0
1
| 0 Hearts |
1 Reply
|
|
Re: How to cancel pending paypal payment for order that didn't go through?
Hi @Mitch17, If you have not yet received assistance, please send me a
PM with your registered email address. I'd be happy to look into this
for you 🙂 Bisous, Sian
0
0
| 0 Hearts |
0 Replies
|
|
VIB to beauty insider back to VIB
The perks you get by reaching VIB, will you get them again if you lose
VIB status and spend another $350 to regain VIB status? (I’m now VIB but
I don’t live in America and I will be going back but by the time I go
back I lose my VIB status.)
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB to beauty insider back to VIB
Hi @soofisticated, At the beginning of the year (January 1st), if you do
not re-qualify by spending $350, your status will go back to Beauty
Insider. Everyone's year to date spend starts over at $0 an...
0
0
| 0 Hearts |
0 Replies
|
|
Returning foundation without receipt and box
I bought the makeup forever face and body foundation and used it a
couple of times in different lighting but the color was just not right.
I just moved so I lost the box and receipt. I’m a beauty insi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Returning foundation without receipt and box
Hi @FernandaTovar, It is best to contact the store to see if they will
provide you with store credit without the receipt. It will be up to
their discretion. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Cancel a order
hello I will like to cancel a order I placed but i can’t find the
cancellation button FAQ says there is. Thanks.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancel a order
Hi @Anonymous, We have a very short timeframe in which we are able to
cancel orders. I'll check the status of your order then send you a PM!
Always,Danee
0
0
| 0 Hearts |
0 Replies
|
|
I just got an order cancellation and I was charged on it?
I just got an email of cancellation after being charged for this order
on my mastercard.I’m not in the states so I can’t go to Sephora myself.I
would like to understand why my order was cancelled, it ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I just got an order cancellation and I was charged on it?
Hi @Anonymous! I'm sorry to hear your order has been cancelled! I'll
look into it then send you a PM with more info. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Why are my points suddenly gone?
Yesterday I had almost 500 points but today when I tried purchasing the
points said -2 I couldn’t get any of the things I wanted? And it won’t
let me use my card to order my makeup ( I used my card for other things
minutes before )
0
2
| 0 Hearts |
2 Replies
|
|
Re: Why are my points suddenly gone?
Hi @mommabear33, I'm sorry to hear about this! I'm going to look into
this then send you a PM. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Re: Why are my points suddenly gone?
@mommabear33 I suggest reaching out to customer service 18777374672 If
your online points don’t match what you thought you had on your physical
card your online and in store accounts may need to be li...
0
0
| 0 Hearts |
0 Replies
|
|
Sunday Riley CEO Brightening Serum
How long should the 0.5 Oz bottle of the Sunday Riley CEO Rapid Flash
Brightening Serum last if following the directions (1-2 pumps in the
morning and evening)? I purchased the travel kit that contain...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sunday Riley CEO Brightening Serum
Hi @psparks08 It depends on how much you are using (1 or 2 drops), but
the 0.5oz bottle of the serum should last about a month
0
0
| 0 Hearts |
0 Replies
|
