Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,088 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Unsuccessful Authorization Urgent order!
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
1
0
| 1 Hearts |
0 Replies
|
|
Help me to choose concealer
I'm using Bobbi Brown Skin Long-Wear Weightless Foundation with Ivory
0.75 shade. But I'm confusing when I'm choosing the concealer. Please
help me choose the concealer which color is suitable with foundation!
1
1
| 1 Hearts |
1 Reply
|
|
Re: Help me to choose concealer
Hello @huyenthuy, The BOBBI BROWN - Instant Full Cover Concealer - Ivory
would be suitable with the BOBBI BROWN - Skin Long-Wear Weightless
Foundation SPF 15 - Ivory 0.75. If you like to use the conce...
0
0
| 0 Hearts |
0 Replies
|
|
Rouge $100 off coupon
Has anyone in Canada, particularly Western Canada received their Rouge
$100 off coupon yet? I’ve seen posts in groups of people receiving them,
but they’re mostly in the USA
0
3
| 0 Hearts |
3 Replies
|
|
Re: Rouge $100 off coupon
Hi @RidgeMommaof3, The $100 Rouge Reward will be available in our
Rewards Bazaar at 9 AM PST. Stay Gorgeous, Penelope
1
2
| 1 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Rouge $100 off coupon
Hi @Nonnakeav, The $100 Rouge Reward is exclusive to Rouge members.
Best, Steph
0
0
| 0 Hearts |
0 Replies
|
|
$100 Reward Canceled after checking out
I was able to get through check out for the $100 reward in the rewards
bazaar but I saw it was processing in order status then canceled. Is
this typical? Just feel if your able to check out with a reward you
should be able to receive it.
0
2
| 0 Hearts |
2 Replies
|
|
Re: $100 Reward Canceled after checking out
Hi @richytrishy, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
1
| 0 Hearts |
1 Reply
|
|
Re: $100 Reward Canceled after checking out
Thank you for reaching out but I still think that canceling the order
after it went through was not right considering it is and emailed GC.
0
0
| 0 Hearts |
0 Replies
|
|
Not Receiving Promo/Reward Emails/Mail?
I didn't receive the 20% off Promo Card in the mail, nor did I receive
any email communication about it (as I usually do since past 6 years).
Also, the rewards email that was sent out this morning, sh...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Not Receiving Promo/Reward Emails/Mail?
Hi @FlawsomeBeauty, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
$100 reward
Hi - I immediately looked both online and via app for the $100 reward
that I thought was launching today. While there were quite a few others,
I could not locate the 2500 gift card online link. Please advise.
Thanks, Lisa
0
3
| 0 Hearts |
3 Replies
|
|
Re: $100 reward
Hi @freud, The $100.00 Rouge Reward is located under the 2500 point
rewards in the Rewards Bazaar. The Rouge Rewards is now sold out. Please
check back on Tuesdays and Thursdays for new rewards. Stay Gorgeous,
Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Re: $100 reward
The $100 reward dropped couple of minutes after 9am PDT. It was there
for sometime and is gone now. Hopefully, you got it!
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Shopping by Colour IQ
I have a default colour IQ number attached to my beauty insider account
but I don’t know how to find my shade matches on the Sephora app...any
advice?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shopping by Colour IQ
@jennabella81 You can type your Color IQ number in the search bar to
pull up all your matches!
2
0
| 2 Hearts |
0 Replies
|
|
Insider Sale Suggestion
From reading these posts, I can see that a lot of people are unhappy
about the onetime use online for the current sale, and I get that it is
because online it is a promo code. Would it be possible in ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Insider Sale Suggestion
Hi @bookwyrmm, We appreciate your feedback. I will send the information
you've provided to our team for future improvements. Thank you! Best,
Rebecca
1
1
| 1 Hearts |
1 Reply
|
|
Re: Insider Sale Suggestion
I too agree that the 20% online offer for Rouge members should be
applicable for the duration of the sale rather than solely one time. I
have much better experiences shopping through the app and onlin...
0
0
| 0 Hearts |
0 Replies
|
|
How can i remove a review?
I recently posted a review on a product i found out was defecective that
was sent to me and I am recieving a replacment. How can i remove this
review? Its a great product i was just upset about reciev...
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can i remove a review?
Hi @Heathernaylor, I can delete a review for you. I will send you a
private message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Rouge status in-store but not online
Hi I made an in-store purchase that qualified me for rouge status but I
don't see the point value for that purchase or the rouge status online.
How long does it usually take for the status to propagat...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Rouge status in-store but not online
Hi @Tracyyyyy, I will send you a PM momentarily to assist you with this.
Thanks! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Status
Hi @micheyk, Your status is based on your year to date spend. I will
send you a private message to provide further assistance. Stay Gorgeous,
Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Chat support
I just had the worst customer service experience using the chat feature
with a representative named Tory. She called me a liar and disconnected
from the chat before my issue was resolved. I asked her ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Chat support
Hi @Anonymous, I'm very sorry to hear this and appreciate your feedback.
I'll be sure to send the information you've provided to the appropriate
team for review. Again, so sorry for your experience! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Birthday
Hello, I called the customer service today to change my birthdate to my
real birthday August 29 but it has not been updated yet. How long will
it take to update? Thanks!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday
Hi @SarahZachary, I will send you a PM shortly to assist you with this.
Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Payment cannot get through?
I want to make an order online, card details same as usual, but it keeps
saying there is error within the payment. Can anyone help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Payment cannot get through?
Hi @Anonymous, I am sorry to hear this! Please contact us at
1-877-Sephora (1-877-737-4672) so we can further assist you. Thanks!
Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization
I ordered a Sephora play and it says Unsuccessful Authorization, why?
Can anyone check my order?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization
Hi @anapiment3l I will look into this for you now, and send you a PM
with more info shortly.
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
2 Replies
| |
|
Re: VIB Sale
Hi @mam1996 and @victoriapham sorry for the confusion! The promotion
hasn't started for VIB and Insiders just yet. For more info, please
visit this thread: https://community.sephora.com/t5/Customer-Su...
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB Sale
Same problem here and Im not sure why. I guess the sale is still going
on bc my friend just placed her order with promo code earlier.
0
0
| 0 Hearts |
0 Replies
|
|
Link phone number to account
I'm trying to link my phone number to my account, but can't find the
option anywhere. Is it possible for me to do this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link phone number to account
Hi @sophie886, I will send you a PM momentarily so that I can assist you
with linking your accounts together. Thank you. Warmest regards, Helen
0
0
| 0 Hearts |
0 Replies
|
