Monthly Gifts?
One of the benefits of being a vib is supposed to be receiving monthly
gifts yet I’ve never received this benefit. Please provide information
on how this works and how I can start receiving my monthly gifts.
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Re: Monthly Gifts?
Hi @TXRaine, Your monthly gifts are exclusive promotions and offers with
purchase that we provide to our VIB and Rouge clients only. You are
usually notified about these offers by email. If you would ...
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RE: Re: Monthly Gifts?
Frankly I’m very disappointed at the level of customer service I’ve had
trying to get an answer to my question! Sephora seems to only offer
assistance when I want to make a purchase not resolving issu...
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Re: RE: Re: Monthly Gifts?
Hi @TXRaine, I'm very sorry about this and I'm happy to help. I removed
your email address for security purposes. I'll take a look now, and I'll
send you a private message to assist shortly. Best regards, Laurie
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RE: Re: Monthly Gifts?
@ zakiyaBT, no emails regarding these offers and I’ve checked my
spam/junk emails. I get lots of emails from Sephora but none tied to
these benefits or my bday gift either!
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RE: Re: Monthly Gifts?
I’ve never received any emails regarding this. My email is ----------
and I’d appreciate you please checking. Thank you
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RE: Re: Monthly Gifts?
Have you checked spam or other folders? I have gmail and it
automatically puts it into the Promotions tab and I have to check it
every once in a while. And they don’t send those promos that often, a
couple times a month probably
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RE: Re: Monthly Gifts?
I have checked spam and nothing! The only thing I get from Sephora is
constant notifications to buy more stuff lol
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Birthday change
Hi I need to change my birthday on my profile to my actual birthday July
15 2007 because we I was signing up on the app it kept changing my
birthdate back to the date it was that day
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Re: Birthday change
@Izzy071507, I just updated your birthday! You may need to log in and
out of your account in order to view the updated change.
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Hello Account Problem
So today I log on to order something and notice my points gone and than
look through my account and it says I have ordered all these things and
I didn't so I call the Sephora and all they say is I'm s...
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Return broken product?
So i ordered the Anastasia Beverly Hills - Dream glow kit, the shipping
time was much longer than usual, but i just got it today and was so
excited only to discover it smashed into pieces absolutely p...
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Re: Return broken product?
Hi @NymphxXxSlip, Oh no! I'm so sorry to hear this. I'll be sending you
a private message momentarily to assist. 🙂 Best Regards, ❤️ Raquel
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Order in Progress but Out of Stock
I placed two orders yesterday. One order which was he less expensive one
is already shipped and ready. The other order is still pending. I
checked its details and it says the item I ordered is out of ...
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Missing freebie
I should get 4 freebie, but i only received 3 of them. Is there any
solution for it ?
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Re: Missing freebie
Hi @JasminCad, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Racially profiled at Mall of Milenia
Do you enjoy getting racially profiled? Do you enjoy getting followed
around the store the moment you walk in? Well this is the store for you!
They will stand right next to you not helping other peopl...
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Re: Racially profiled at Mall of Milenia
Hi @gigila1, I'm so sorry to hear this and deeply apologize for this
experience. This is not representative of the type of experience Sephora
strives to give clients. I will send you a private message...
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Weekly Wow
Is the Violet Voss a weekly wow Its listed but at the original price,ty
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Re: Weekly Wow
Hi @TartQueen, Thank you for bringing this to our attention. We have
contacted the appropriate team to get the discounted price updated for
the Violet Voss Palette. Please check back on the site for an update.
Stay Gorgeous, Penelope
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Make Waves #Sweepstakes on The Gallery
Show off your take on beachy waves! Enter for a chance to win the Make
Waves #Sweepstakes, on the Gallery and you could be randomly selected to
win one of three hair bundles each worth over $800 in va...
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RE: Make Waves #Sweepstakes on The Gallery
Hi. I was just checking to see when you will announce the 3 winners of
the Make Waves #Sweepstakes? Will the winners be emailed privately or
announced within the gallery? Thank you.
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RE: Re: RE: Make Waves #Sweepstakes on The Gallery
I am not able to see/pull up an attachment? I have read everything that
has been posted re: #sweepstakes Make Waves. Are you able to share the
date the 3 winners will be announced? And how they will b...
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Re: Make Waves #Sweepstakes on The Gallery
Hi @Anonymous, Thank you for sharing! 🙂 I recommend posting your look
in the Gallery here for a chance to win the sweepstakes. >
https://www.sephora.com/gallery Best regards, Laurie
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Re: Make Waves #Sweepstakes on The Gallery
@RebeccaAW Sounds like there may have been a bug on Gallery if you were
uploading from the mobile app. It has now been fixed - please give it
another go! Can't wait to see your look ❤️
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Re: Make Waves #Sweepstakes on The Gallery
Hi @RebeccaAW, I'm sorry about this! If you are using mobile or a
computer, please try clearing your cookies and cache, and try switching
to another Internet browser. If you're using mobile, please tr...
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Re: Make Waves #Sweepstakes on The Gallery
@SephoraBIC @KatieBT I’m just curious, how come Canadian residents were
eligable for the fall Sweepstakes and are not included in this
particular one? Will there be a Canadian sweepstakes coming up?thanks 😊
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