Not Receiving Promo/Reward Emails/Mail?

[FlawsomeBeauty]

I didn't receive the 20% off Promo Card in the mail, nor did I receive any email communication about it (as I usually do since past 6 years). Also, the rewards email that was sent out this morning, showing the new rewards, I didn't receive it. I happened to find out about the 20% off promo from my sister a day before the early access for Rouge. I usually start making a list and add items to my cart ahead of time so I don't miss anything (in case it goes out of stock) and was not able to do that. I reached out to Sephora Customer Support the same day I found out about the Promo and got a response that my email has been reset and I should be getting the emails now. But, I didn't receive the email this morning (my sister sent me a snap shot of it showing me what rewards may drop today and that is how I found out that I am still not receiving the emails).

I have been receiving the order confirmation and shipping emails just fine but NOT the promo/rewards email or mail. I am concerned if my name is deleted from that list?? as usually there is a 20% off Sale card delivered to my home address but nothing yet!!

Are there any other beauty insiders out there having the same issue??

Sephora, please please please help me figure this out 😞

[PenelopeBT]

Hi @FlawsomeBeauty,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Stay Gorgeous,

Penelope