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200,624 Posts
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Multiple Beauty Insider Accounts
I have multiple beauty insider accounts that I would like to merge. How
can I go about doing so? Somehow I ended up with three physical cards
and one online. Thanks!
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1 Reply
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Re: Multiple Beauty Insider Accounts
Hi @AnonymousI'm happy to help with this! I will send you a PM now for
more info.
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Sephora US affiliate program
Hello, I have already signed up with Rakuten Marketing and I am having
trouble finding where to apply for the Sephora affiliate program. I only
see Sephora AU and BR. Could you please provide assistance? Thanks!!
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Re: Sephora US affiliate program
Hi @CityGirlUpNorth, I'm going to send you a PM to assist you further!
Always,Danee
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Re: Sephora US affiliate program
Hi, I'm having the same issue. I submitted the request two days ago and
still haven't received any replies. Would you help me please?
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Re: Sephora US affiliate program
Hi there, I'm facing the same issue. Approved with Rakuten but can only
see the AUS and BR affiliate programs. Would love to register for the US
based affiliate program. Can you help?
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Re: Sephora US affiliate program
When you PM people, other people coming to the thread can't see the
helpful information. It would be great if you could just post it in the
thread to help people searching for this common issue.
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Missing points again
Hi! I’m missing points for the 3rd time this month. I went to Sephora on
two more occasions and purchased Fenty Beauty items (Matchstick in RUM
and a Mattemoiselle, including yesterday. I shopped in S...
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Re: Missing points again
Hi @gabbyciera, I am sorry to hear that you are missing points. I will
send you a PM for further assistance. Best, Zakiya
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Please I need help
I just did an order by mistake I’m out of the state and I am trying to
cancel it I couldn’t find a way? Anyone can help
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Re: Please I need help
Hi @Anonymous, I'm sorry to hear this! I'm sending you a PM shortly for
assistance! Best, Steph
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Unsuccessful Authorization
I placed an order from overseas a week ago--a birthday present for my
friend living in Texas. I decided to track my order today since it still
didn't arrive (ETA: 8/30) and noticed an unsuccessful aut...
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Re: Unsuccessful Authorization
Hi @reirei23, I'll send you a private message to assist you! Or, please
call in for assistance. 😉 Thanks! -Mali
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Re: Linking VIB card to my account
Hi @RiJoh, I'll send you a private message to assist you. -Mali
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empty package
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Forgot to add samples!
Hello! I placed my order today but I completely forgot to add the free
samples! Is there any way I can get them added now? Thanks,Karen
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Re: Forgot to add samples!
Hi @Anonymous, Sorry to hear that! We are not able to modify or cancel
orders once placed. -Mali
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WHERE DID THE SOL DE JANIERO GLOW OILS GO?
WHERE DID THE SOL DE JANIERO GLOW OILS GO? all three ( ipanema, cabana,
and the duo) were in my cart a few hours ago now it deleted them and
says Sephora no longer carries that product. You can’t even...
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1 Reply
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Re: WHERE DID THE SOL DE JANIERO GLOW OILS GO?
Hi @Kiersten64, It does not look like these are available online
anymore. I would check with your local Sephora to see if they have these
in stock. You can redeem your discount in store!
https://www.sephora.com/sol-de-janeiro -Mali
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Re: 20% rougue coupon not taken off purchase
Hi @miraclesq, Please give us call for assistance with this. Thanks!
-Mali
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Lost Package
My package is said by Canada Post to have been delivered this morning.
However, I just checked with my concierge who claimed not received it.
It was weird that Canada Post did not even ask for a signa...
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Order Cancellation Confusion
I received this e-mail the day after I cancelled my order. Now I’m
waiting for the package to arrive so I can return it and get a refund,
but when I called customer service regarding the package, they...
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1 Reply
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Re: Order Cancellation Confusion
Hi @Frenchy005, I'll send you a private message to look into this for
you! -Mali
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Appreciation Sale Online Code
I just wanted to say that I am very disappointed that we are only
allowed to use the online code one time. As a rouge member, I spend a
lot of money and I think that the fact that I cannot place more ...
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Re: Appreciation Sale Online Code
Hi @sarah72724, Thank you for your feedback. I will share this with the
appropriate department for consideration in the future. -Mali
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Laura Mercier Tinted Moisturizer
Hi, I bought the Laura Mercier tinted moisturizer today and when I
opened it, I noticed that the product did not have a seal on the tube.
Is it supposed to come with one?
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Re: Laura Mercier Tinted Moisturizer
Hi @vanessaaav, That is a good question! I would contact the store to
check. Also, they can assist you with an exchange if you purchased this
there and would like a new one. -Mali
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Rouge reward inquiry
Can you redeem the 2500 points in store for rouge reward rather than
online? I've asked the sephora inside jcpenneys and they said they dont
think so but aren't sure as they havent done so before. But...
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Re: Rouge reward inquiry
Hi @AutumnWorm This is available in select stores. Like all rewards in
store, the selection varies, so I always recommend contacting the store
before you make the trip! 😉 -Mali
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Glow recipe watermelon mask
Im not really sure about how to use it... they say apply after your
evening routine... like after all my serums and moisturizers or just
after i washed nothing on my face before applying it? How do you use it?
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Re: Glow recipe watermelon mask
Hi @Emiliesephora, The following are the instructions on the product
page. 😉 Suggested Usage:-To use as a sleeping mask: use two scoops or a
generous layer on skin as the final step of the evening ro...
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Unsuccessful authorization
i ordered thrice already. it was always unsuccesaful. i used the address
and same credit card whenever i order. and this is the first time it was
unsuccessful. anybody having the same problem?
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Re: Unsuccessful authorization
Hi @mish021786 Are you able to call in? I would call in for help with
this. The Beauty Advisor can trouble shoot with you over the phone.
-Mali
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Re: Unsuccessful authorization
Hi! I already called it in. But the status hasn’t changed. Can u check
on it please?
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Combining points
Hi! I have a different number of points in my online account vs when I
use my phone number in stores, and I think it’s due to my original
Sephora cars getting lost. How can I combine these points into one
account?
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