Online return in store

[pixie4life]

Hi I had a couple of items that I wanted to return in store that I purchased online for store credit or exchange. I have the items in their packaging and the order summery that came in the order but I lost my emails. I deleted a bunch of emails recently and accidentally deleting Sephora orders as well. I know in the past they didn’t usually ask me to pull up the emails on my phone because I had the order form but each employee processes them differently. Can I still return with the email? I have the app and it shows all my purchases

[RaquelBT]

Hi @pixie4life,

You’re able to exchange or return new or gently used items within 60 days (30 in Canada) of the original purchase date along with proof of purchase. All store returns are at our store's discretion so I recommend contacting your local store directly for assistance. For more information regarding our Return Policy, please click this link here > https://www.sephora.com/returns-exchanges. Thank you! 🙂

Best Regards,

❤️ Raquel