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200,388 Posts
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didn't get my points?
I bought something and I gave the cashier my email but I didn't get my
points.
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Re: didn't get my points?
Hi @imfat, I can help with that! Please look for a message from me in
your inbox here in the next few moments. Cheers! Kevin
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Adding VIB card to online account
How can I add my VIB card that I’ve had to my new online account?
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Re: Adding VIB card to online account
Hi @Anonymous, I can help you with that! I am sending you a private
message with more details. Cheers! Kevin
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LIGHTSHADE promo code does not work
I’m shopping on the US website and have products over 50$ in my basket
and the code won’t work. The FINDAFAVE code also doesn’t work. It says
that it is invalid.
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Re: LIGHTSHADE promo code does not work
Hi @Anonymous, for help with adding promotions to your basket, please
give our customer service line a call at 1-877-737-4672. They should be
able to help! Regards, Kevin
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Wrong Birthday
I just realised my birthday is wrong on my account 😞 it says September
3rd - my birthday is December 3rd. how do I fix this? Can a mod help
please?
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Lightshade coupon code does not work
Hello. I’ve been trying to use coupon code “lightshade” and when I try
to add three items to the cart, it does not work. Please let me know.
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Re: Lightshade coupon code does not work
Hi @Janice2012, The promotion code "LIGHTSHADE" will only work on our US
site if you have at least $50 worth of merchandise in your basket! If
you need assistance with placing an order with the promot...
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Re: Lightshade coupon code does not work
I have 240usd in my basket and also cannot redeem this code, but if I
use the medium shade code, it works.Please clarify, I would like to try
the light shades. Thank you.
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Link Beauty Insider Card to Online Account
Hello, how can I link my Beauty Insider card to my online account? Thx.
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Forgt my account
Plz i forget my real account on sephora cz i have points on it so how
can i restore it
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Re: Forgt my account
Hi @Anonymous We are only able to assist with accounts on our US or
Canadian sites. I recommend contacting Sephora CZ directly for
assistance here> http://www.sephora.cz/faq/faq.jsp;jsessionid=0982E95...
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Re: Forgt my account
@Anonymous Here's the customer service board:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
One of the mods there should be able to help you!
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Connecting VIB card to my online account
How do I enter my VIB card onto my Sephora account? Please help!
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Re: Connecting VIB card to my online account
Hi @Anonymous I will be happy to help you combine your accounts. I will
send you a private message for your info 🙂
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Rewards cancelled??
Just got an email that the promo code and 100pt reward got cancelled
from my order. They’re still showing as in stock though. What gives??
Can you please add the items back in or cancel the order? I t...
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Re: Rewards cancelled??
Hi @kisanka, I'm sorry these items were removed from your order! I'm
going to send you a PM to assist you further. Always, Danee
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Play box
Hi my card my charges September 1st for my subscription box and my order
still hasn’t been shipped. Last month my subscription box was sent
within 2 days of my card being charged. Is there a way for m...
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Re: Play box
Hi @AlllPink, I can look into that for you! I am sending you a PM with
more details. Cheers! Kevin
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How do I delete a review?
I recently reviewed the Dr. Dennis Gross device and the HUM nutrition
supplements but noticed it only shows half of what I wrote. I’m not sure
if it takes a while for sephora to upload the full review or if I need
to remove it & write it over again.
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Re: How do I delete a review?
Hello, I also need help, ASAP plz, I need my two most recent reviews
deleted because for some reason they got cut off at the exact same
point- it is for topbox and I do not want to be removed from the
program. Thanks !
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RE: Re: How do I delete a review?
Thank you so much! If it’s not too much trouble could you also remove
the other review on the benefit brow pencil? It also cut off. It was
also written today.
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Re: How do I delete a review?
Hi @ambernm, I'm sorry about this! Would you like me to delete the two
reviews for you? Please let me know. Thank you. 🙂 Best Regards, ❤️
Raquel
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Re: RE: Re: How do I delete a review?
@ambernm - You're welcome! I've removed your two reviews for you! Please
allow up to 24 hours for them to disappear. Thank you. 🙂 Best Regards,
❤️ Raquel
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How can i add points after purchase?
Yesterday I made instore purchase, but the guy didnt even ask me if I
was a rewards member so I didn't get my points. is it possible to add
those points to my account?
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Re: How can i add points after purchase?
Hi @rsummers357, I'll be happy to assist you with this 🙂 I'll send you
a PM in just a moment. Always,Danee
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Re: Cancel
Hi @ynga, We have a very short timeframe in which we are able to cancel
orders. I'll take a look at the status of your order then send you a PM.
Always, Danee
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Re: Deleting/editing a review.
I also need to edit a review because it only posted the first sentence,
not the full thing I typed. Maybe an issue on mobile? Did you ever
figure out how to edit a review?
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Re: Deleting/editing a review.
@Natalieee1118 @morerebe There isn't a way to edit a review, but we can
remove it so you can repost. I'll send you both a message for more
information.
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Re: Deleting/editing a review.
Hi @beautygra, I'll send you a private message to assist you with this!
🙂 Best, Mali
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Re: Deleting/editing a review.
Can I please get a review removed as well? It cut off my review half way
for some reason
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Re: Deleting/editing a review.
Hi @Sarrah89, I just removed your review for you 🙂 Please allow 24-48
hours for it to be removed from our site! Thanks! Always, Danee
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Re: Deleting/editing a review.
Could you please delete a review of mine as well? I was not finished
when it posted!! Thank you!
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Re: Deleting/editing a review.
I also need to edit one of my reviews. I accidentally submitted it
before I was finished with it. Thanks!
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