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200,424 Posts
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Re: My Beauty Insider account is gone.
Hi @gvez007 and @HifizaDeen. Our Beauty Insider system was temporarily
down for maintenance. I would log out and back in to your account.
Thanks! Best, Steph S.
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Re: My Beauty Insider account is gone.
I’m having the same issue as well, I don’t know if Sephora’s down or
what
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Points not showing up??
I had about 1623 points of VIB... I went to go check the Sephora app and
now it says I have 0 points! It even says I should sign up for Beauty
Insider, but I already have an account. What’s going on?
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Re: Points not showing up??
Hi @HifizaDeen, Sorry to hear this! Our Beauty Insider system was
temporarily down for maintenance. I would log out and back in to your
account. Thanks! Best, Steph S.
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Beauty insider account gone
I signed into make a purchase but it’s prompting me to create an insider
account? To even post this forum I think it created a new account!
However I have an account and a ton of points that were fine...
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Re: Beauty insider account gone
Interesting enough under the nickname I created to join the community
under my account it recognizes my rouge status......see below
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Re: Beauty insider account gone
Hi @cr8zy4mkp. Sorry to hear this! Our Beauty Insider system was
temporarily down for maintenance. I would log out and back in to your
account. Thanks! Best, Steph S.
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Help! Missing Item from Order!
Hello, Looking for help!!!!! The order I placed on August 24th, 2018 is
missing a product. How can I get it shipped back to me? Someone please
help!!!!! Thank you!
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1 Reply
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Re: Help! Missing Item from Order!
Hi @2ling, I'm sorry to hear that your package is missing an item! I'm
going to send you a PM shorty for assistance! Best, Steph S.
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Pending??
Spoiler (Highlight to read) I made an order on September 15 and my
status still says pending? When can I expect to recieve an update on my
order status ?
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1 Reply
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Re: Pending??
Hello @Anonymous, I'm going to look into this for you and send you a PM
shortly with details! Best, Steph S.
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Hourglass Scattered Light
Wondering if there is a Canadian restock date for the Hourglass
scattered light glitter eyeshadows, specifically the shade blaze?
Thanks!
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Re: Hourglass Scattered Light
Hi @bellesigny 🙂 I'm sorry we don't have an estimated restock date for
the shade, Blaze, at this time. But I suggest signing up for the email
alert on the product page to be notified as soon as it is...
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Missing Package
Ordered items on 8/31 for my daughters birthday on 9/15. Was sent on 9/6
and she still doesn’t have them.
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Re: Missing Package
Hi @JillWilson, I'm so sorry to hear your daughter hasn't received her
package! I'm going to send you a PM to help. Always, Danee
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Using my reward points
I currently have 500 points. How or can I use those to pick out my
rewards and have those shipped to me online?
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Re: Using my reward points
Hi @Anonymous, Yes, you can redeem your points for rewards online or in
store! We release new rewards online every Tuesday and Thursday between
9am-5pm PT 🙂 Individual rewards of 750 points or more s...
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Since I don't have 750 pts. the shipping and handling is...
Since I don't have 750 pts. the shipping and handling is stating TBD. So
I'm not able to checkout..?
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Re: Since I don't have 750 pts. the shipping and handling is...
Hi @Anonymous, You can only add rewards that you have enough points for
and you must have merchandise in your basket to redeem rewards that are
less than the high point rewards. -Mali
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Why is my order still pending?
I made two orders on the 14th and they're still pending? Why are they
and what can be done so that my orders will go through?
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Re: Why is my order still pending?
Hi @Anonymous, Please keep in mind that processing and shipping time
frames do not include weekends or holidays. I will send you a PM to
further assist! -Mali
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Question about Drybar Holiday bundle
Drybar Buttercup Blow-Dryer the Drybar
bundlehttps://m.sephora.com/product/big-crushin-smoothing-styling-bundle-P434225?icid2=products%20grid:p434225:product
clearly shows a a blow dryer as part of th...
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1 Reply
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Re: Question about Drybar Holiday bundle
Hi @GalPalFriday, I moved your post to Customer Support here. 😉 This
set contains the following. This set contains:- 7.7 oz/ 227 mL Southern
Belle Volume-Boosting Root Lifter- 5 oz/ 147 mL Prep Rally...
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Sephora Surveys
Anyone else filling out survey's and noticing they don't ask for contact
info? For example I go to the Beauty Classes and they always tell me to
fill out the survey for a chance to win a $250 gift car...
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Re: Sephora Surveys
Hi @Audreyh1960s, The survey should have you enter some sort of number.
Do you recall how the Cast Member presented the survey to you? I'll send
you a private message to assist you. -Mali
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Points were not added
Hello!I bought an item- Jo Malone 2 weeks ago and my points have not
been added still.I bought couple items after that purchase and those
points are on but I am still missing my Jo Malone purchase one.
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Missing items?????
I made an order for the new sephora set last week and received the
package today. but when I opened it only one thing from the set was
there!!!! Can someone help me please??
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1 Reply
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Re: Missing items?????
Hi @linguini642, I will send you a private message so that I can help
with this. Thanks! Best Wishes, Janean
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What’s up with the samples being so off?
I understand certain ones run out, etc. I’m all right with that &
usually expect that at least one, sometimes two won’t be what I ordered.
However, out of my last two orders I didn’t get one of the sa...
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Re: What’s up with the samples being so off?
Hi @0Spikey0, I am very sorry that you were shorted on samples and that
you did not receive the ones that you have selected. They are limited
and switch so quickly! We do appreciate the feedback you h...
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order status show “in progress” for few days
Hello！I placed few orders 3days ago, on Friday 9/14/18. It is now Monday
9/17/18 and my order has not been shipped, and the order status shows as
"In Progress."I really hope Sephora will not be cancel...
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Re: order status show “in progress” for few days
Hi @Feuille, I am very sorry that your order has not yet shipped. I will
send you a private message so that I can look into this for you. Thanks!
Best Wishes, Janean
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Missing Item
I was so excited for this box until I realized I never got the Radical
Reviver. This is so frustrating. How hard is it to count that you have
all the items? I under slip ups happen but are you kidding...
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Re: Missing Item
Hi @Leah131313, I can help you with this! I am sending a private message
with more details. Regards, Kevin
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Re: Missing Item
Mistakes happen. Have you reached out to customer service to see what
can be done? If not, that seems to be the logical first step before
posting a rant. As far as your mother, this makes no sense. No...
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Need correct tracking number
I went to track my play! By Sephora box and this popped up. Can I please
get the correct tracking number for my package.
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Re: Need correct tracking number
Hi @Taylerraee! I am sending you a private message to help! Please check
your inbox here in the next few moments. Regards, Kevin
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Credit card error
Hi,I tried to make a purchase with my credit card and it kept on saying
there is an error. But my credit card number, expiration date and cvv
are all correct.
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Re: Credit card error
Hi @chenerin75! With issues regarding your order, we ask that you give
our customer service team a call. Their number is 1-877-SEPHORA
(1-877-737-4672). They will be able to help! 🙂 Regards, Kevin
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